Experience

Crest Cleaners & Laundry

• United States
• Individual and Family Services
• 1 - 100 Employee

• Owner

  • Jun 2016 - Present

  Owner and Operator Crest Laundry Locker Service. Luxury Dry Cleaning Amenity for Commercial and Residential Properties in the Dallas/Fort Worth Metroplex. Owner and Operator Crest Laundry Locker Service. Luxury Dry Cleaning Amenity for Commercial and Residential Properties in the Dallas/Fort Worth Metroplex.



Everest Recovery

• Dallas, Texas

• Owner/Director

  • Mar 2003 - Present

  AREAS OF IMPACT ► Credit/Collections Management ► Staff Supervision & Training ► Fraud Detection/Loss Prevention ► Cash Flow Optimization ► Team-Building/Development ► Performance Monitoring/Tracking ► Regulatory Compliance ► Cross-Selling/Sales Support ► Process Innovation/Improvement ► Influencing & Negotiation ► Benchmark Analysis/Reporting ► Bankruptcy Law/UCC Transaction ► Data/Records Administration ► Issue Resolution/De-escalation ► Resource/Budget Administration ► Debt & Liability Reduction HIGHLIGHTS OF QUALIFICATIONS ► Risk Assessment & Prevention ► Group Collaboration/Facilitation ► Order Review & Approval ► Research & Investigation ► Business/Operations Management • Vast experience with various financial and debt collection procedures • Strong knowledge of state and federal debt collection laws and regulations • Ability to deal with staffing issues in a timely manner • Solid understanding of MS Word Excel and related software applications • Ability to make sound decisions in fast-paced environments • Ability to monitor collection calls to ensure adherence to industry guidelines Determine and implement the company vision and developed objectives accordingly • Providing service for over 200 government entities in multiple states, providing debt collection activity which include mass mailing and phone campaigns for over 35,000 open accounts for traffic fines, utility accounts, code enforcement and several other accounts relievable • Establish proprietary and innovative procedures for the debt collection industry including establishing new laws through state legislation • Establishing and maintaining strong relationships with vendors which included negotiations for contracting and subcontracting resources. • Responsible for managing assigned portfolios for open or non -performing accounts, mitigation loss situations and reducing potential losses. Show less



American Municipal Services

• Government Relations Services
• 1 - 100 Employee

• Vice President of Marketing

  • Jan 2002 - Mar 2007

  • Promoted quickly from collections to Vice President of marketing • Developed, managed, and executed comprehensive marketing programs while establishing awareness • Created, managed, coordinated and executed all marketing strategies and implemented tactical plans that met and exceeded company expectations • Worked closely with key Business Units to identify opportunities and developed strategy • Provided concise, quality customer service to both internal (Relationship Service Representatives, etc.) and external (both existing and potential) clients in a professional, timely and courteous manner • Determined appropriate course of action and modified current terms of fine amounts upon their needs/specifications • Managed and trained relationship service representatives, and other supporting personnel. Accountable for client retention and satisfaction Show less



Shelman Securities

• Dallas, Texas

• Stock Broker

  • Jan 2000 - Dec 2002

  • Explored business development opportunities • Profound knowledge of securities, investment plans and market conditions • Assisted clients to navigate investment products and services • Provided clients and management with updated and relevant information regarding stock market analytics for sound decision making • Explored business development opportunities • Profound knowledge of securities, investment plans and market conditions • Assisted clients to navigate investment products and services • Provided clients and management with updated and relevant information regarding stock market analytics for sound decision making