Experience

Forward Emphasis

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Services

  • Aug 2022 - Present

  -Answering complex insurance product and service queries around the customer's account, primarily by phone, with additional follow up where necessary. -Managing customer interactions in an efficient, courteous and timely manner. -Shifting priorities between calls to match a fast paced work environment. Meeting strict deadlines and taking every opportunity of free time to shift from answering calls to completing diary items, to learning and updating my personal knowledge base with notes, links, contacts etc. -Work items such as petition evaluation for policies/policy updates, contacting different companies & individuals to attain necessary info, & leaving clear notes of what has been done for other colleagues to understand, especially if they are following up on themselves. -Keeping good awareness & response time with multiple teams on several different channels; Microsoft teams, Webex, several email addresses.



Kreative Salon Supplies

• Athlone, County Roscommon, Ireland

• Warehouse Assistant

  • Mar 2019 - May 2021

  -Serving customers in store -Receiving goods and managing stock, warehouse layout, ordering items, arranging pallet collection -Customer interface: Communicating with Wholesalers/Trade/Salons by email and phone calls, courier contact for pickup & issues such as late deliveries/undelivered items, verifying trade customers, taking orders, contacting for payment. -Managing backlogs of items requiring follow-up; backorders, payments, queries, new or individual customer deals etc. -Serving customers in store -Receiving goods and managing stock, warehouse layout, ordering items, arranging pallet collection -Customer interface: Communicating with Wholesalers/Trade/Salons by email and phone calls, courier contact for pickup & issues such as late deliveries/undelivered items, verifying trade customers, taking orders, contacting for payment. -Managing backlogs of items requiring follow-up; backorders, payments, queries, new or individual customer deals etc.



Service Matters - Hygiene | Washroom | Workwear

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Mats

  • Jan 2018 - Mar 2019



YMCA of Greater Grand Rapids

• United States
• Non-profit Organization Management
• 200 - 300 Employee

• Camp Counselor

  • Jun 2017 - Aug 2017

  -Teaching archery and high adventure (climbing) activities for the children of differing ages and abilities. -24-hour supervision of kids in summer camp; coordinating daily activities, meals, conflict mediation. -Leading my group and guiding through many activities; eg. horse riding, Kayaking/Canoeing, football. -Teaching archery and high adventure (climbing) activities for the children of differing ages and abilities. -24-hour supervision of kids in summer camp; coordinating daily activities, meals, conflict mediation. -Leading my group and guiding through many activities; eg. horse riding, Kayaking/Canoeing, football.



P & G Cards Ltd.

• Ireland
• Manufacturing
• 1 - 100 Employee

• Operator

  • Oct 2017 - 2017