Experience

ATSG (MTM Technologies)

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Sr. Desktop Support Technician

  • Mar 2014 - Present



Ahold USA

• Technical Support Administrator

  • Sep 2013 - Mar 2014



NSI, TotalCare

• Naugatuck, CT

• PC/Laptop/Printer Field Service Technician

  • Jan 2013 - Aug 2013



Dell, Inc (InSiteOne)

• Wallingford, CT

• System Administration Advisor

  • Aug 2011 - Nov 2012



WM Home Repairs, LLC

• Central Connecticut Area

• Partner

  • Jul 2011 - Aug 2011

  Licensed and insured Home Improvement company specializing in maintenance, repairs and renovations. Licensed and insured Home Improvement company specializing in maintenance, repairs and renovations.



United Rentals

• United States
• Construction
• 700 & Above Employee

• Lead Desktop Support Analyst

  • May 2003 - Jul 2010

  Worked as a Lead Desktop Support Analyst at United Rentals where I was in charge of the day-to-day business of the IT Help Desk. Began as a Help Desk Support Tech, responding to both phone calls and e-mail requests from over 750 branch offices nationwide and providing local on-site support for all hardware and software issues. Became primary support person for all corporate Blackberry users (primarily upper level management), also for IGELs, bioscan clocks, network printing, PC repairs and configuration company-wide Promoted to Lead Support in August 2004. Responsible for hiring, training and managing 17 full-time Help Desk Support personnel on a 24/7 schedule. Monitor the performance of each staff member, and do annual reviews for each. Work with other leads to coordinate support nation-wide, developing standards and procedures to streamline and improve customer support. Installed wireless networking hubs, computers and software in the headquarters training center. Show less



Kelser Corporation

• East Hartford, CT

• Senior Field Service Technician

  • Dec 1999 - May 2003

  Handled on-site and in-house maintenance of computer equipment for customers in the Hartford area. Responsible for dispatching calls, ordering parts, and scheduling time for training. Kept myself authorized and up-to-date in the latest equipment from HP, Compaq and IBM. Accredited Platform Specialist-certified in Compaq Intel-Based Servers, Desktops and Laptops; IBM Desktops, Laptops and Servers; HP Printers, Desktops, Laptops and Servers. Certifications updated as needed. Handled on-site and in-house maintenance of computer equipment for customers in the Hartford area. Responsible for dispatching calls, ordering parts, and scheduling time for training. Kept myself authorized and up-to-date in the latest equipment from HP, Compaq and IBM. Accredited Platform Specialist-certified in Compaq Intel-Based Servers, Desktops and Laptops; IBM Desktops, Laptops and Servers; HP Printers, Desktops, Laptops and Servers. Certifications updated as needed.



PCNet, Inc

• Trumbull, CT

• Service Manager, Asst. Service Manager, Field Service Tech

  • Feb 1997 - Dec 1999

  Handled on-site maintenance for clients of all sizes. Built and installed network server rack systems on-site for a number of major clients. Ran CAT 5 network cabling for several large accounts, and configured Windows NT workstations. Project leader for several Windows 95 and Windows NT rollouts. A+ certified in PC Hardware, DOS and Windows applications. Trained and qualified on IBM, Compaq, Dell, Apple, Acer, Hewlett Packard and many others.; Assisted service manager in training and supervising field service techs and configuration specialists. As service manager, supervised 20 technicians, 3 dispatchers and 2 logistics people. Hired, trained, coordinated and terminated staff as necessary. Reported directly to the Director of Operations, regarding status of day-to-day service area activities. Show less



Advanced Office Systems, Inc. (AOS)

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Field Service Technician

  • Jul 1996 - Feb 1997

  Worked in retail store environment servicing carry-in customers. Provided phone support for a variety of hardware and OS (DOS/Windows/MacOS) issues. Handled on-site maintenance for major account and time and material customers of all sizes. Worked in retail store environment servicing carry-in customers. Provided phone support for a variety of hardware and OS (DOS/Windows/MacOS) issues. Handled on-site maintenance for major account and time and material customers of all sizes.



Micro Express Service

• North Haven, Connecticut

• Partner/Owner

  • Sep 1989 - Jul 1996

  Created and ran a successful third-party service company providing both on-site and walk-in computer repair service for a variety of clients in Connecticut. Clients ranged from home users (single machines) to Fortune 500 corporations and local school systems. Sold both new and refurbished equipment. Configured, tested, delivered and set up systems at the client's site. Day-to-day duties also included responding to a high volume of on-site customer calls requiring prompt response, problem determination, ordering of necessary parts, tracking the shipping and receiving aspect of the business, inventory, invoicing and completing repairs to the customers satisfaction. Provided quotes to customers for both new and used equipment and for the cost of repairs needed. Followed up with the customer at a later date to ensure customer satisfaction. Show less



Data Systems, Inc

• Milford, CT

• Computer Service Technician

  • Jul 1988 - Sep 1989

  Provided In House and On Site service of computers and peripherals for clients throughout CT Provided In House and On Site service of computers and peripherals for clients throughout CT



Medi-Ray, Inc

• Tuckahoe, NY

• Nuclear Medical Field Service Technician

  • Jan 1987 - Jul 1988

  Provided support for Nuclear Medical equipment in hospitals and labs throught NY, NJ, CT, RI and Mass Provided support for Nuclear Medical equipment in hospitals and labs throught NY, NJ, CT, RI and Mass



ComputerLand, Inc

• Danbury Store

• In House/Field Service Tech

  • Aug 1985 - Jan 1987



Pitney-Bowes, Inc

• Fairfield County Branch; Danbury, CT

• Field Service Technician (Mailing Machines)

  • Apr 1984 - Aug 1985

  Provided support for Pitney Bowes Mailing machines and fax machines for the Fairfield County Branch. Became the territory representative for the Danbury, CT area. Provided support for Pitney Bowes Mailing machines and fax machines for the Fairfield County Branch. Became the territory representative for the Danbury, CT area.



Nuclear Services, Inc

• Nuclear Medical Field Service Technician

  • May 1983 - Apr 1984



Nuclear Technologies, Inc

• New Haven, CT

• Nuclear Medical Field Service Technician

  • Jan 1981 - May 1983

  Provided World-wide Third party service for Nuclear Medical equipment. Provided World-wide Third party service for Nuclear Medical equipment.



Picker International Corporation

• Electronic Assembler

  • Sep 1977 - Jan 1981