Experience

Ervia

• Utilities
• 300 - 400 Employee

• IT Services Manager

  • Manage the delivery of all front line IT Services • Align service capacity to business demands and manage the Service Management team to deliver quality services to agreed service levels. • Develop and maintain service delivery plans (including budgets, processes, tools, staffing and charge-out mechanisms)• Manage outsourced Service Management contracts and relationships with Suppliers. • Manage the delivery of all front line IT Services • Align service capacity to business demands and manage the Service Management team to deliver quality services to agreed service levels. • Develop and maintain service delivery plans (including budgets, processes, tools, staffing and charge-out mechanisms)• Manage outsourced Service Management contracts and relationships with Suppliers.



Ervia

• Utilities
• 300 - 400 Employee

• IT Infrastructure and Operations Manager

  • Jun 2018 - Present

• IT Infrastructure and Operations Manager

  • Jun 2018 - Present



PGi

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director of Network and IT Operations EMEA and India

  • Jun 2013 - Jun 2015

  This role involves planning, scaling and evolving the voice and data network and IT operations supporting PGI’s key products and services. Responsible for guiding and leading the Network teams supporting highly-available and high performance business critical production networks as well as internal IT systems and toolsets. This role involves planning, scaling and evolving the voice and data network and IT operations supporting PGI’s key products and services. Responsible for guiding and leading the Network teams supporting highly-available and high performance business critical production networks as well as internal IT systems and toolsets.



Musgrave

• Ireland
• Retail
• 700 & Above Employee

• Network and Microsoft Services Manager

  • Mar 2009 - May 2013

  Responsible for all Network and Microsoft services across the Musgrave Group’s Divisions in Ireland/UK. I am also responsible for hardware and data centre infrastructure and IT operations supporting these systems. This includes the management of internal and external support teams and relevant 3rd parties. The technologies, infrastructure and systems supported include Cisco, VMWARE, Citrix, Microsoft, Nortel, IBM, HP and supporting infrastructure.Main achievements in this role are:• Managed the redesign of the core Network to meet the increasing demands for video and voice collaboration services• Designed and implemented a private 3G backup network solution for Musgrave Supervalu stores in Ireland. (2010)

• Network Manager

  • Jan 1997 - Mar 2009

  My main responsibility was the management of the Musgrave Group Network during this period of immense expansion. The network encompasses approx. 25 core sites and 2000+ retail sites. Main accomplishments:•Developed a highly resilient ICT Network capable of supporting the Musgrave’s business in Ireland/UK. • Vendor management, to ensure Network performance, improvements and cost efficiencies without compromising quality.• The development of a network model (for core and retail sites) replicated and expanded into Musgrave acquisition businesses across Ireland and UK.

• Systems Administrator

  • Jan 1996 - Jan 1997



RRD Supply Chain Solutions

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Systems Engineer

  • Oct 1990 - Dec 1995



Concurrent Computer Corporation

• Electronic Technician

  • Dec 1988 - Sep 1990