Experience

Encompass Parts Distribution, Inc.

• 1 - 100 Employee

• Customer Service Supervisor

  • May 2011 - Present

  Supervise call center and customer service department ensuring an appropriate service level. Managed and supported the ESI parts product line which involved: Cataloging the product line, managing consigned inventory, and maintaining purchased stock, as well as parts research and ID. Manage several large accounts including a TPA and our store on Amazon Marketplace. Supervise call center and customer service department ensuring an appropriate service level. Managed and supported the ESI parts product line which involved: Cataloging the product line, managing consigned inventory, and maintaining purchased stock, as well as parts research and ID. Manage several large accounts including a TPA and our store on Amazon Marketplace.