Experience

Dean Team Automotive Group

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Internet Sales Manager – Hyundai/Genesis

  • Jan 2022 - Present

  • Manage Internet Sales of the Dean Team Automotive Group's Hyundai and Genesis lines as the initial point of contact for all incoming internet leads, emails, and text messages; delegate leads to salesperson based on the best customer and salesperson fit to drive maximum customer satisfaction and dealership profits.• Confirm CRM responsibilities are up-to-date, encourage salespersons' success via frequent status check-ins, and additional personal contact with customers to further persuade setting appointments for vehicle demonstration and after-sale follow-up to establish customer's level of satisfaction and address any questions.• Collaborate with General Manager, vendors and internal I.T. Department to resolve system challenges, identify areas of improvement within dealership and CRM system to overcome bottlenecks that may slow the sales process, decrease customer satisfaction, or inhibit the growth or profitability of dealership.

• Automotive Sales Manager

  • May 2020 - Jan 2022

  • Manage Dean Team's Volvo sales line through team building, hiring, training, mentoring, motivating, & encouraging each salesperson via positive interactions to instill the skills for success & inspire a “can-do” attitude.• Monitor sales progress via regular staff meetings, establish monthly quotas to achieve high dealer profitability, hold 1:1 status update meetings to coordinate daily activities, confirm status of CRM duties, & identify areas of improvement; results include 72% avg. monthly year over year growth & monthly dealership record-breaking new unit sales.• Desk Manager for vehicle sales through price negotiations, appraisal of customer trade-ins,communication of available incentives, & meet with customer to assist salesperson in closing deal by overcoming objections & highlighting the value & affordability based on features & financing options; book closed deals & maintain detailed documentation for reporting to President.• Manage inventory via allocations, vehicle orders & purchases, & negotiate dealer trades to optimize the selection of available units in order to meet varying customer choices, lifestyle needs, & budget.• Build & maintain good relationships with external & internal contacts such as (1) manufacturer's rep via regular meetings for status updates, to communicate areas of improvement, & identify solutions to ensure a win-win success for both manufacturer & dealership; (2) collaborate with Service Department to ensure all inventory is fully ready for retail sale by confirmation of vehicle detailing, oversee completion of PDI, confirm all necessary maintenance completed, & review overall condition of the vehicle; (3) vendors via regular meetings to overcome system difficulties, identify areas in which to streamline the lead & sale process, & oversee successful completion of various system projects; (4) regular President & manager meetings for status updates, & brainstorming ideas for continuous improvement.

• Internet Sales Manager / Desk Manager / Finance Manager

  • Nov 2017 - May 2020

  • Manage Internet Sales of the Dean Team Automotive Group's Subaru and Volkswagen lines as the initial point of contact for all incoming internet leads, emails, and text messages; delegate leads to salesperson based on the best customer to salesperson fit to drive high customer satisfaction and dealership profitability; and accountable for all escalated situations.• Confirm CRM responsibilities are up-to-date and encourage salespersons' success via frequent status check-ins and additional personal follow-up with customers; in doing so, dealership results averaged 35%growth in monthly unit sales for current vs. prior year across all lines.• Desk Manager of vehicle sales through price negotiations, appraisal of customer trade-ins, communication of available incentives, and suggested potential financing options.• Collaborate with vendors and internal I.T. Department to resolve system challenges, identify areas of improvement within dealership and CRM system to overcome bottlenecks that may slow the sales process, decrease customer satisfaction, or inhibit the growth or profitability of dealership.• Regularly support Finance Department by (1) shifting focus to role of Finance Manager to shorten wait time of customers during high volume times or staff shortage, identify the best finance options for each customer, offer creative solutions and purchase of back-end products, and completion of the financing of the sale and (2) loading details of sales deal into the system, preparation of documents, identification of any potential stumbling blocks that may arise during meeting with customer, and communication of a solution prior to customer entering Finance Department in order to accelerate the time customer spends in Finance and improve customer satisfaction.

• Automotive Internet Salesperson

  • May 2014 - Nov 2017

  • Develop relationships by quickly establishing contact with customer to understand their vehicle needs and schedule an appointment to present various options which meet customer's lifestyle, must-haves,and budget.• Complete follow-up contact to ensure satisfaction and repeat business via regular communication regarding their happiness with the vehicle at various milestones of ownership, service reminders, and personal greetings.• Driven to succeed in every task set before me resulting in (1) ranking in top 4% of nationwide customer survey scores; (2) record of highest repeat customers; (3) highest internet closing ratio across the entire Dean Team Automotive Group network of dealerships; and (4) great success in closing sales on aged internet leads resulting in dealership record of successful sale up to 200+ days after initial inquiry and transfer of opportunity from original salesperson to me.



Valley Subaru of Longmont

• United States
• Individual and Family Services
• 1 - 100 Employee

• Automotive Internet Salesperson

  • Mar 2013 - May 2014

  • Establish contact with customer by speedy response to incoming internet leads to identify the best fit vehicle to meet customer needs and budget and encourage customer to set appointment for demonstration of vehicles which mesh with their lifestyle, needs, and budget. • Close sales deals and escort customer to Finance Department for a proper introduction. • Establish contact with customer by speedy response to incoming internet leads to identify the best fit vehicle to meet customer needs and budget and encourage customer to set appointment for demonstration of vehicles which mesh with their lifestyle, needs, and budget. • Close sales deals and escort customer to Finance Department for a proper introduction. • Perform full review of vehicle operation and various features with customer after sale finalized and maintain post-sale follow-up contact on a regular basis to maintain outstanding customer satisfaction. • Dedication to position and drive to succeed results (1) Top Salesperson of Year for overall dealership in spite of missing January and February opportunities prior to my onboarding; (2) salesperson record for highest penetration on warranties and accessories; and (3) frequently Top Salesperson of the Month. Perform full review of vehicle operation and various features with customer after sale finalized and maintain post-sale follow-up contact on a regular basis to maintain outstanding customer satisfaction. • Dedication to position and drive to succeed results (1) Top Salesperson of Year for overall dealership in spite of missing January and February opportunities prior to my onboarding; (2) salesperson record for highest penetration on warranties and accessories; and (3) frequently Top Salesperson of the Month.



Mike Shaw Subaru

• 1 - 100 Employee

• Internet Sales Rep / Sales Floor Manager

  • Feb 2012 - Jun 2012

  • Timely response of sales inquiries received via email or phone, sales consultation with customers, deal closing, full vehicle demonstration, and post-sale follow-up.• Top Sales Representative of the Year 2012 for most vehicles and accessories sold.• Multiple Top Sales Representative of the Month awards and one-off contests winner.• Assist other sales reps in closing deals by overcoming customer objections through demonstrating the value of the vehicle, features to which customer may not have been aware, and communicating affordability based on current incentives and possible financing options.

• Automotive Sales Representative

  • Feb 2012 - May 2012

  • Customer consultation and sales assistance for customers browsing dealership inventory.• Identify customers’ needs and assist them in finding the right vehicle fit.• Negotiate sales deal with customer.• Only person hired long term from the group of sales representatives which dealership regularly assembles to find new talent.• Top Sales Representative in first and second full months of automotive sales, as well numerous subsequent months.• Highest internet closing ratio, which prompted promotion to Sales Floor Manager and Internet Sales Representative within the short time of employment.