Experience

Virginia Department of Social Services

• United States
• Government Administration
• 300 - 400 Employee

• Administrative Assistant

  • Jul 2019 - Present

  I am in charge of the constituent correspondence emails that come in. I enter them into a record management system. I answer the phone calls that come into the main office and direct them to the correct departments. I assist with doing out of state verifications. I schedule interviews and perform any duties asked of me. I have trained new employees on the different job assignments assigned to them. I also an in charge of record retention for my department. I am in charge of the constituent correspondence emails that come in. I enter them into a record management system. I answer the phone calls that come into the main office and direct them to the correct departments. I assist with doing out of state verifications. I schedule interviews and perform any duties asked of me. I have trained new employees on the different job assignments assigned to them. I also an in charge of record retention for my department.



VIRGINIA PROPANE GAS ASSOCIATION

• United States
• Oil and Gas

• Customer Service Representative/Dispatch Manager

  • Jan 2018 - Mar 2019

  I answered inbound phone calls in regards to the customer account and propane tanks. I performed the role of Dispatch Manager. I made delivery routes and dispatched bobtails trucks to make propane deliveries. I also dispatched service technicians on service calls. I set up customer accounts, I handled accounts receivables, I was in charge of the Energy/Crisis Assistance program, also I was in charge of customer retention and tank inventory. I issued necessary credits to the customer account when needed and also billed customers for their services and products. I assisted the corporate office with mini projects when needed. Show less