Mark Marion
Sr. Director of Member Services and Engagement at NTCA–The Rural Broadband Association- Claim this Profile
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Bio
Jim Kriewald
I would recommend Mark Marion any time, for any position, without reservation. If he expresses interest in something, he can do it, and probably better than anyone else. He is brilliant, easy to work with, and a great problem solver. Mark is an excellent critical thinker and problem evaluator/solver. He was one of the top colleagues I ever had!
Jim Kriewald
I would recommend Mark Marion any time, for any position, without reservation. If he expresses interest in something, he can do it, and probably better than anyone else. He is brilliant, easy to work with, and a great problem solver. Mark is an excellent critical thinker and problem evaluator/solver. He was one of the top colleagues I ever had!
Jim Kriewald
I would recommend Mark Marion any time, for any position, without reservation. If he expresses interest in something, he can do it, and probably better than anyone else. He is brilliant, easy to work with, and a great problem solver. Mark is an excellent critical thinker and problem evaluator/solver. He was one of the top colleagues I ever had!
Jim Kriewald
I would recommend Mark Marion any time, for any position, without reservation. If he expresses interest in something, he can do it, and probably better than anyone else. He is brilliant, easy to work with, and a great problem solver. Mark is an excellent critical thinker and problem evaluator/solver. He was one of the top colleagues I ever had!
Credentials
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Human-Centered Strategy Certificate
IDEO UDec, 2022- Nov, 2024
Experience
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NTCA–The Rural Broadband Association
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United States
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Telecommunications
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100 - 200 Employee
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Sr. Director of Member Services and Engagement
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Jan 2021 - Present
Oversees the development of NTCA’s membership strategy, including analysis of current benchmarks and creation of target goals and implementation of tactics for recruitment and retention to reach target goals. Ensures effective development and messaging in the membership marketing plan. Develops and implements strategies to engage and retain NTCA members and deepen involvement and support, including leadership of NTCA’s membership onboarding and engagement pathways programs. Develops key performance indicators and measures, analyzes and reports on campaign performance.Oversees NTCA events and conference portfolio, ensuring that goals and vision for each meeting are identified and in alignment with needs of stakeholders. Provides guidance in achieving this vision through implementation to the Member Engagement division and the organization.Monitors the comprehensive member experience and advocates within the organization for decisions that provide outstanding experiences for our members. Measures member satisfaction and recommends solutions and changes to increase satisfaction, including identifying new membership programs and resources.Provides strategic direction and oversight for the meetings and membership dues budgets.Directs the education, member services and membership staff. Provides leadership and direction necessary to achieve departmental objectives while maintaining a high level of employee morale. Develops methods to identify, analyze and report on metrics that monitor membership growth and activity to support decision making and future strategic planning. Coordinates with executive team identifying strategic issues and concerns and actively participate in establishing long-term plans for the Association.Provides onsite strategic planning facilitation services to NTCA ILEC member boards. Show less
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Director of Training and Development
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Jul 2016 - Dec 2020
• Directed the NTCA Training and Development staff providing leadership and direction necessary to achieve departmental objectives while maintaining a high level of employee morale. • Responsible for the financial performance of the department by developing, revising, and implementing budget plans and ensuring that programs meet financial and qualitative goals.• Assisted Senior Vice President of Member Engagement in identifying strategic issues and concerns and actively participated in establishing long-term plans for the Association.• Responsible for programming and delivery of training at NTCA conferences and forums. Collaborated with other divisions utilizing content expertise to develop programs.• Evaluated program content based on survey data and other metrics for each event. Sought new ways to promote and encourage evaluation of NTCA programs, and evaluated similar organizations to assess, measure and improve the quality of all NTCA educational offerings.• Leveraged analytics on NTCA and other industry meetings to consider partnership opportunities.• Provided onsite strategic planning and board development services to NTCA ILEC member boards.• Staff advisor for the NTCA Meetings & Education Committee Show less
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Director of Development Strategies
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Jan 2016 - Jun 2016
• Responsible for programming and delivery of training at NTCA’s conferences and forums: PR/Marketing, Human Resources, Finance and Accounting, and the Legal Seminar. Collaborated with other divisions utilizing content expertise to develop programs. • Evaluated programming of specialty conferences based on survey feedback from each event. Sought out new ways to promote and encourage evaluation of NTCA programs. Provided evaluation results to appropriate staff and instructors. Evaluated similar organizations to assess, measure and improve the quality of NTCA education programs. • Managed CPE, CLE and HRCI continuing education programs. Ensured that NTCA maintained its approved provider status and complied with all requirements of the issuing entity. • Leveraged analytics on NTCA and other industry meetings to consider partnership opportunities.• Provided onsite strategic planning facilitation and board development services to NTCA ILEC member boards. Show less
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Training and Development Manager
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Jul 2014 - Dec 2015
• Developed educational content for meetings and conferences in the areas of cooperative board management, finance and accounting, human resources, law, and public relations and marketing for rural telecommunications companies.• Provided consultation and training to cooperative boards and staff in the areas of board/manager relations, governance, and strategic thinking/planning.
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National Association of Schools of Music
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Reston, VA
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Management Associate for Accreditation and Systems
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Aug 2005 - Jun 2014
Also: National Association of Schools of Art and Design National Association of Schools of Theatre National Association of Schools of Dance Accrediting Commission for Community and Precollegiate Arts Schools Higher Education Arts Data Services • Ensured all office systems were maintained and operating effectively, including Web site, internal databases, servers, and employee work stations. • Served as content and procedure resource for 5 accreditation commissions during their reviews of higher education arts units. • Consulted on local curricular development issues at member institutions through one-on-one discussion concerning association standards, guidelines, and required documentation. • Assisted higher education institutions with local research initiatives and application of association standards and guidelines, published research, and assessment tools. • Supported working groups and special activities in areas such as music industry/business, graduate music teacher education, creative multidisciplinary convergence and technology, and design education. Show less
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Shenandoah University
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United States
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Higher Education
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700 & Above Employee
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Adjunct Assistant Professor
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Aug 2004 - May 2007
• Provided classroom instruction in lecture/seminar format (music theory, musicianship skills, electronic music) and private instruction in music composition. • Presented on various topics at weekly forum for student composers and peer educators. • Collaborated with colleagues in the areas of curriculum delivery and content development. • Provided classroom instruction in lecture/seminar format (music theory, musicianship skills, electronic music) and private instruction in music composition. • Presented on various topics at weekly forum for student composers and peer educators. • Collaborated with colleagues in the areas of curriculum delivery and content development.
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Education
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2002 - 2004
Shenandoah University
Master's Degree, Composition -
1998 - 2002
Shenandoah University
Bachelor's Degree, Composition -
1994 - 1998
Norwich Free Academy
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