Experience

Air New Zealand

• Customer Service Agent

  • Feb 2012 - Present

  Check-in: check-in of passengers, issuing of all boarding passes ensuring bags are tagged correctly and securely. Pass on correct and concise information relevant to passengers travel. Tarmac – liaising and point of contact for flight and ground staff ensuing aircraft cleaning, sufficient meals and relay of information to the officer of boarding, announcements and delays. Arrivals/Departures: assisting with special assistant and handling in the arrival and departure halls, point of… Check-in: check-in of passengers, issuing of all boarding passes ensuring bags are tagged correctly and securely. Pass on correct and concise information relevant to passengers travel. Tarmac – liaising and point of contact for flight and ground staff ensuing aircraft cleaning, sufficient meals and relay of information to the officer of boarding, announcements and delays. Arrivals/Departures: assisting with special assistant and handling in the arrival and departure halls, point of contact for passenger enquiries and the handling of lost or damaged baggage. Show more Show less



Quadrant Limited

• Property Manager/Owner

  • Jan 2008 - Present

  Owner/Operator of Anchor's Rest and Anchor's Sand Villas 1 and 2. These are beachfront holiday houses located on Rarotonga, in the Cook Islands, and we aim to give good value for money accommodation for the discerning traveller/families visiting the island paradise. Our motto is "keep it reasonable, keep it full" we also offer a range of wedding or function packages, we will cater to your needs and offer the package best suited to you.



Polynesian Rental Car and Bike Hire

• Marketing Manager

  • Jan 2011 - Jul 2013

  This role reported to the General Manager. The initial focus was rebranding from Budget Rentals to Polynesian Rentals. This included designing a new website, developing the new brand and rolling this out to all branches in Rarotonga, ensuring that all stationery and marketing paraphernalia was rebranded accordingly. Secondary focus was to implement a marketing strategy for the group and implementing a training and development program for the team resulting in in growth in sales and market… This role reported to the General Manager. The initial focus was rebranding from Budget Rentals to Polynesian Rentals. This included designing a new website, developing the new brand and rolling this out to all branches in Rarotonga, ensuring that all stationery and marketing paraphernalia was rebranded accordingly. Secondary focus was to implement a marketing strategy for the group and implementing a training and development program for the team resulting in in growth in sales and market share. Show more Show less



Telecom Cook Islands

• Sales & Marketing Manager

  • Jan 2009 - Apr 2011

  This was a Senior Management role reporting to the CEO. The job involved the annual development of the Sales and Marketing strategy and setting up key performance indicators for the sales team. Constantly working on new ideas to promote products and services with the ever changing telecommunications. Initiated market research studies, testing of new product developments and tracking of their performance. Implementing a staff development program to improve their product knowledge and drive… This was a Senior Management role reporting to the CEO. The job involved the annual development of the Sales and Marketing strategy and setting up key performance indicators for the sales team. Constantly working on new ideas to promote products and services with the ever changing telecommunications. Initiated market research studies, testing of new product developments and tracking of their performance. Implementing a staff development program to improve their product knowledge and drive sales and service. Monthly reporting to the CEO and the Board of Directors. Show more Show less



Singapore Airlines

• Ticket Officer

  • Jan 2004 - Dec 2007

  Tasks were broken down into 4 areas, the Agency Help Desk, Ticketing, Refunds and the Service Desk. Agency Help Desk; we offered expert advice on airfares, tariff rules and regulations as well as providing information on Krisflyer, ticketing, Singapore Stopover Holidays, as well as Singapore Airlines and Star Alliance product information. Ticketing; Issuing of special nett tickets, MPD’s and MCO’s. Refunds; Manage and action all refund requests within set financial procedures and fare rules.… Tasks were broken down into 4 areas, the Agency Help Desk, Ticketing, Refunds and the Service Desk. Agency Help Desk; we offered expert advice on airfares, tariff rules and regulations as well as providing information on Krisflyer, ticketing, Singapore Stopover Holidays, as well as Singapore Airlines and Star Alliance product information. Ticketing; Issuing of special nett tickets, MPD’s and MCO’s. Refunds; Manage and action all refund requests within set financial procedures and fare rules. Service Desk; Attend to walk in customers, including Singapore Airlines and Star Alliance passengers, reissue of tickets and Krisflyer enquiries and issue Singapore Stopover Holiday vouchers. Show more Show less



TOGETHER TRAVEL LIMITED

• Senior Consultant

  • 2001 - Jan 2004

  Commenced as junior Consultant, in a boutique corporate agency. Within 2 years I was promoted to senior consultant, the majority of the firm’s clients were corporate and accordingly my tasks included relationship management as well as all aspects domestic and international air travel, vehicle hire, hotels, tours and visa requirements.



Carlson Wagonlit Travel

• Travel Consultant

  • 1996 - 20015 years

  Commenced as Junior Domestic Consultant, within the period of employment promoted to Senior Domestic Consultant. As a Senior Consultant, I had responsibility for over 50 corporate accounts. My average yearly sales during my time with the company was approx. $2.5 million. On a weekly basis I managed 200 incoming calls from clients in relation to their travel requirements.