Mark Macias

Manager - Customer Account Management at Nextiva
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Location
US
Languages
  • English -

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Nicholas Rader

Knowledgeable at his craft creating a great service experience for customers and co-workers alike.

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Experience

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Manager - Customer Account Management
      • Sep 2021 - Present

    • Key Customer Success Manager
      • Dec 2020 - Sep 2021

    • Client Success Manager
      • Jan 2018 - Dec 2020

    • Account Executive
      • Jun 2017 - Dec 2020

      "We go the extra mile to keep your business communications on track" -Nextiva delivers unified communications with AMAZING SERVICE® Along with AMAZING SERVICE® comes superior HD call quality and "Five 9s" reliability based on an enterprise-grade platform nine with points of presence (POPs) across the US and Canada.

    • Founder
      • Sep 2015 - Sep 2021

      Know your home. Maximize your investment. Know your home. Maximize your investment.

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Associate Broker
      • Aug 2016 - Aug 2017

      eXp Realty is a full service cloud-based brokerage that is the new paradigm in real estate. The eXp platform allows you, the agent, to work from anywhere around the globe and manage your business with a computer and a broadband connection. As a publicly traded company, eXp gives agents the opportunity to have true equity ownership in the company starting from day 1. If your real estate business needs a raise today, contact me and I will show you how its all possible. eXp Realty is a full service cloud-based brokerage that is the new paradigm in real estate. The eXp platform allows you, the agent, to work from anywhere around the globe and manage your business with a computer and a broadband connection. As a publicly traded company, eXp gives agents the opportunity to have true equity ownership in the company starting from day 1. If your real estate business needs a raise today, contact me and I will show you how its all possible.

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Associate Broker
      • Apr 2014 - Feb 2016
    • Financial Services
    • Broker Associate
      • Feb 2014 - Mar 2014

      Recruited to help set up an office/industrial investment sales team to cover the Phoenix metro area. At Marcus & Millichap, our commitment is to help our clients create and preserve wealth by providing them with the best real estate investment sales, financing, research and advisory sales available. Recruited to help set up an office/industrial investment sales team to cover the Phoenix metro area. At Marcus & Millichap, our commitment is to help our clients create and preserve wealth by providing them with the best real estate investment sales, financing, research and advisory sales available.

    • United States
    • Leasing Real Estate
    • 1 - 100 Employee
    • Broker Associate- Leasing & Investment Sales
      • Jan 2011 - Feb 2014

      Focused on prospecting, meetings and presentations, property & market analysis, and sales and leasing both office and retail properties. Represented both landlord and tenant clients in over 200,000 SF of retail and office space both for leasing and investment sales. Focused on prospecting, meetings and presentations, property & market analysis, and sales and leasing both office and retail properties. Represented both landlord and tenant clients in over 200,000 SF of retail and office space both for leasing and investment sales.

    • United States
    • Leasing Non-residential Real Estate
    • 500 - 600 Employee
    • Principal- Biltmore Commercial Group
      • Nov 2009 - Jan 2011

      Biltmore Commercial Group, LLC commercial real estate team focused on sales and leasing of office and retail investment properties in the Phoenix metropolitan area. BCG is member of KW Commercial. Biltmore Commercial Group, LLC commercial real estate team focused on sales and leasing of office and retail investment properties in the Phoenix metropolitan area. BCG is member of KW Commercial.

    • Senior Associate
      • Apr 2007 - Nov 2009

      Responsible for full life cycle business development including prospecting, cold calling, meetings/presentations, property & market analysis, contract negotiations, client management and follow-up. Responsible for full life cycle business development including prospecting, cold calling, meetings/presentations, property & market analysis, contract negotiations, client management and follow-up.

    • Software Development
    • 1 - 100 Employee
    • Sr. Account Manager- Corporate Sales Division
      • Apr 1999 - Jul 2003

      As an Account Manager, I initiated, managed, and closed sales for a leading developer of B2B enterprise software solutions focused on business technology optimization (BTO). I built relationships with key decision makers and influencers from the CxO suite to end users. I worked closely with my Area Sales Manager to forecast revenue opportunity of accounts, create a strategic account plans, and employ tactics and best practices to win the account and deploy our software solutions across the enterprise. As a Senior Account Manager, I was tasked the same mission as before but with a total focus on winning enterprise business in selected Fortune 50 accounts.

    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Sales Account Manager
      • Jun 1998 - Apr 1999

      Actively calling (60+ calls/day) on installed base of customers in Western US territory to lease and/or sell new and used electronic test equipment to aerospace and defense, wireless communications and computer and semiconductor manufacturing companies. Aggressively chased down leads for new customers and projects to generate new business. Actively calling (60+ calls/day) on installed base of customers in Western US territory to lease and/or sell new and used electronic test equipment to aerospace and defense, wireless communications and computer and semiconductor manufacturing companies. Aggressively chased down leads for new customers and projects to generate new business.

    • Canada
    • Software Development
    • 1 - 100 Employee
    • Sales Account Manager
      • Jan 1998 - Jun 1998

      Actively called on existing customer accounts to identify and sell end user product training and consultive services. Engaged with customers and management to create training curriculums to enhance customer productivity. Generated recommendations to training services management to increase student attendance, satisfaction, and training / consulting revenues. Extensively mined existing customer database to identify new sales opportunities to pass to outside sales teams. Worked with the Marcom Team to refine collateral for product campaigns used in various marketing channels.

    • Telemarketer- Microtec Embedded Software Division
      • Aug 1997 - Jan 1998

      Called (70+/day), pursued, and identified new business from leads generated from trade shows, conferences, and partner lead lists. Cultivated opportunities and transferred them to Sales Account Managers covering the respective territories. Updated and maintained sales contact database to ensure accuracy and changes within customers companies.

Education

  • Wasabi Ventures Academy
    Start-up Foundations / Entrepreneurship
    2015 - 2016
  • Arizona Culinary Institute
    Professional Certificate, Culinary Arts/Chef Training
    2003 - 2004
  • San Jose State University
    Bachelor of Science (BS), Environmental Studies
    1992 - 1997
  • Arizona State University, W. P. Carey School of Business

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