Mark Louie Solon

Customer Service Specialist at DLS INC.
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Contact Information
us****@****om
(386) 825-5501
Location
PH

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Experience

  • DLS INC.
    • Vietnam
    • Retail
    • 1 - 100 Employee
    • Customer Service Specialist
      • Nov 2020 - Present
  • Atlas Creative Group Inc
    • China
    • Capital Markets
    • 1 - 100 Employee
    • Operations Manager
      • Mar 2018 - Aug 2020

      - Supporting agent inquiries to help them perform outstanding customer service via different platforms (Emails/Live chat/Instagram/Facebook/Twitter) - Resolves an average of 500 inquiries weekly from different store brands in our company - Manages agent schedules and shifting as needed per brand - Ensures quality customer service is always executed - Trains new customer service agents As a Brand Manager, i have the supervision of Customer Service Supports, Sales Agents, Marketing Strategies and Facebook Advertisements.

  • Google
    • United States
    • Software Development
    • 700 & Above Employee
    • Customer Service Technical Support
      • Jun 2017 - Aug 2019
  • Verizon
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • 2015 - May 2017
  • Jacobo Multimedia
    • Philippines
    • Movies, Videos, and Sound
    • Freelance Editor/Photographer/Videographer
      • Jan 2010 - Dec 2015

      On Call Job On Call Job

Education

  • University of San Carlos
    Bachelor of Science - Information Technology, Computer and Information Sciences and Support Services
    2010 - 2014

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