Software Developer

• Mar 2018 - Present

Systems Engineer

• Jul 2013 - Feb 2018

Provide tier 2 and 3 support for IGH at St Francis SouthWork closely with software vendors for 3rd party software implementations and updatesUse Kaseya to manage customer equipment & inventoryProvide process improvement guidelines and create automation for daily tasksSystem testing of new processes and software installationsProvide recommendations of new technology and software to improve workflowProvide business requirements to data extraction teamCreate and support… Provide tier 2 and 3 support for IGH at St Francis SouthWork closely with software vendors for 3rd party software implementations and updatesUse Kaseya to manage customer equipment & inventoryProvide process improvement guidelines and create automation for daily tasksSystem testing of new processes and software installationsProvide recommendations of new technology and software to improve workflowProvide business requirements to data extraction teamCreate and support MySQL database for phone system archivingSupport Zultys, Mxie, ip phone systemCreate SOP documentation and update SharePoint Show more Show less

Deskside Support Specialist

• Jun 2011 - Jul 2013

Use DSMT to track and manage company assets from acquisition to end of lifeTier II Campus and Field SupportNetwork Closet SupportVideo Conference SupportHP hardware repairDocumentation and SharePoint managementRollout of Windows 7 OSEducate users on Windows 7, Office 2010, and new Roche applicationsSetup and troubleshoot Apple IOS devicesSQL Queries and Database SupportSOP Documentation using OneNoteSupport Warehouse Management Software Exacta

NGD Account Representative/Helpdesk Analyst

• Nov 2000 - Aug 2005

Troubleshoot Lotus Notes R5, Windows XP, Windows 2000, Citrix, MS Applications and LAN problems for 800 employees at 4 sitesAssisted with implementation of new software, upgraded software and created user accounts, assigned and maintained user access to domain resources using Netware Admin and Active DirectoryTroubleshoot NGD related issuesEscalate issues to Tier 3 support using ClearQuestEvaluate XML to provide better understanding of issuesProvide onsite support for… Troubleshoot Lotus Notes R5, Windows XP, Windows 2000, Citrix, MS Applications and LAN problems for 800 employees at 4 sitesAssisted with implementation of new software, upgraded software and created user accounts, assigned and maintained user access to domain resources using Netware Admin and Active DirectoryTroubleshoot NGD related issuesEscalate issues to Tier 3 support using ClearQuestEvaluate XML to provide better understanding of issuesProvide onsite support for contractors during NGD first live callsEvaluate contractor PC settings to ensure proper operation with the NGD application Show more Show less