Customer Care Manager

• Sep 2021 - Present

Customer Solutions Team Leader

• Nov 2015 - Sep 2021

Maintains and develops the standards and direction for a Customer Solutions team at Webstaurant Store, and in so doing, helps maintain the direction of the department. Routinely evaluates performance to ensure that the team is functioning at a high level by achieving established productivity, quality, and cultural expectations. Constantly evolving and adapting to best communicate and challenge individuals on the team, while maintaining a consistent message and accountability to achieve the standards of the Customer Solutions department. Show less

Customer Solutions Specialist

• Jul 2014 - Nov 2015

Provides friendly, efficient and accurate solutions for customers through phone, live chat or e-mail with the goal of customer loyalty and increased business sales. Listens to and analyzes customer’s issues, so problems can be investigate and strategic solutions to be provided. Ensures customers have the most complete and up-to-date information about the status of their ordersFosters a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company while remaining flexible and adapt to change as we continue to grow as a company. Takes initiative and uses strategic thinking to ensure that WEBstaurantStore.com is the leader in the online foodservice industry by learning about the foodservice industry and the products sold on WEBstaurantStore.com Show less

Sr. Area Manager, Guest Services and Ticketing

• Oct 2012 - Jul 2014

Munitions Specialist

• Jan 2006 - Jan 2010

Senior Airman Senior Airman