Mark Kelly
Water Meter Supervisor at City of Lancaster, PA- Claim this Profile
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Topline Score
Bio
Carrillo Victoria
Mark is very detailed oriented, and customer friendly.
Carrillo Victoria
Mark is very detailed oriented, and customer friendly.
Carrillo Victoria
Mark is very detailed oriented, and customer friendly.
Carrillo Victoria
Mark is very detailed oriented, and customer friendly.
Credentials
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ITIL Foundation v3
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Experience
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City of Lancaster, PA
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United States
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Government Administration
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1 - 100 Employee
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Water Meter Supervisor
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Feb 2016 - Present
• Ensures that daily meter reads are being completed and that they are delivered to billing on time. • City Project Manager for full conversion to Itron RF system • Responsible for water line inspections, new meter installs and replacements. Also the supply of temporary water to residents • Responsible for water meter test bench testing • Work with businesses to ensure that 2” meters or above are tested • Follows PUC guidelines for water meter removals • Ensures that daily meter reads are being completed and that they are delivered to billing on time. • City Project Manager for full conversion to Itron RF system • Responsible for water line inspections, new meter installs and replacements. Also the supply of temporary water to residents • Responsible for water meter test bench testing • Work with businesses to ensure that 2” meters or above are tested • Follows PUC guidelines for water meter removals
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IT Business Consultant
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Jan 2015 - Feb 2016
• IT Project lead for company enhancements • Company liaison for inventory management • Point of contact for IT vendors • IT Project lead for company enhancements • Company liaison for inventory management • Point of contact for IT vendors
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Aqua
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United States
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Utilities
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500 - 600 Employee
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Senior Desktop Administrator
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Sep 2007 - Sep 2014
• Ensure SOX compliance for Helpdesk and data communications.• Manage, motivate and mentor a diverse staff across numerous states, including contractors.• Procurement for all hardware and software, negotiate contracts and associated inventory management.• Oversee supplier relationships including vendor development and accountability.• IT Project lead for numerous department enhancements.• Liaison between IT and business customers.• Supervise Helpdesk support to all Aqua employees, consultants and contractors.o Ensure compliance with ITIL controls and processes.o Implemented enhancements resulting in a 50% increase in the ability to process customer support requests.o Supervise the deployment of all CAG RSA tokens, company phones and related support.• Supervise Desktop support to all Aqua employees, consultants and contractors.o Manage the ghosting and deployment of all new Dell computers and related maintenance, upgrades and associated printerso Provide remote support to all Aqua locations.• Coordinate all asset pickups with associated vender for all Aqua locations.
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Meter Reading Superintendent
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Jul 2001 - Sep 2007
• Managed, motivated and mentored both union and non‐union staff; ensured HR compliance by status.• Timely and accurate meter reading for Southeastern Pennsylvania encompassing over 350k residences.• Responsible for monitoring department budget, ensuring any discrepancies were brought to the attention of senior leaders.• Technical subject matter expert (SME) resource for MVRS and Service Link support for all Aqua America offices.
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VSI Group
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Aston, Pa
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Support Technician
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Mar 2000 - Jul 2001
• Provided Helpdesk and Desktop support for all VSI employees. • Liaison between VSI, PECO Energy and Itron, Inc. • Installed, configured and repaired all hardware and software. • Assisted Regional Support Manager as required. • Provided Helpdesk and Desktop support for all VSI employees. • Liaison between VSI, PECO Energy and Itron, Inc. • Installed, configured and repaired all hardware and software. • Assisted Regional Support Manager as required.
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Fiserv
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Production Control Operator
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Jun 1999 - Mar 2000
• Submitted and monitored batch cycles, incoming and outgoing transmissions and post processing jobs. • Provided Help Desk support. • Assisted Regional Support Manager as required. • Submitted and monitored batch cycles, incoming and outgoing transmissions and post processing jobs. • Provided Help Desk support. • Assisted Regional Support Manager as required.
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VSI Group
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Chester Springs, Pa
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Meter Reading Supervisor/Systems Analyst
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Feb 1994 - Jun 1999
• Supervised all meter reading functions for PECO Energy/VSI within Chester Country, PA. • Managed 30 Meter Reading and Dispatch staff and associated deliverables. • Created MVRS and Premier Plus training manuals for PECO Energy/VSI and conducted training sessions. • Provided Helpdesk support for Itron meter reading system for all VSI offices. • Liaison between VSI, PECO Energy and Itron, Inc. • Supervised all meter reading functions for PECO Energy/VSI within Chester Country, PA. • Managed 30 Meter Reading and Dispatch staff and associated deliverables. • Created MVRS and Premier Plus training manuals for PECO Energy/VSI and conducted training sessions. • Provided Helpdesk support for Itron meter reading system for all VSI offices. • Liaison between VSI, PECO Energy and Itron, Inc.
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Community
