Experience

Linden Roselle Sewerage Authority

• Government Administration
• 1 - 100 Employee

• Laboratory Manager

  • Jul 2020 - Present

• Laboratory Technician, 1st Class

  • Jun 2016 - Jul 2020

  - Manage the daily collection and organization of data results from industrial/residential sites.- Conduct daily environmental and bacteriological testing within a state certified laboratory environment. - Initial Demonstration of Capability (IDC) met for metals, oil & grease, cyanide, sulfides, phenols, ammonia, COD, Total Solids, TSS, VA/A, BOD, TOC, and Fecal analysis.



iCIMS

• United States
• Software Development
• 700 & Above Employee

• Accounts Receivable Specialist I

  • Dec 2015 - Jun 2016

  - Organize and manage all aspects of the collection process. - Apply and deposit customer checks daily. - Contact customers by email and phone for past due payments. - Responds to customer requests and coordinates with Account Managers to resolve issues. - Creates weekly reports and aged receivables. - Organize and manage all aspects of the collection process. - Apply and deposit customer checks daily. - Contact customers by email and phone for past due payments. - Responds to customer requests and coordinates with Account Managers to resolve issues. - Creates weekly reports and aged receivables.



GE HealthCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Service Support Specialist

  • May 2006 - Jul 2015

  - Assisted Service Contract Sales Group with validation and entry of service contracts totaling $35.5M in 2014. - Billed, confirmed invoicing, and tracked service contracts on a daily basis. - Interacted with external customers as well as internal customers across multiple departments. - Utilized Oracle for all day to day operations, including research to rectify questions or errors. - Reduced service invoice disputes from $3.2M to $100K in 2014 by partnering with the GE Collections Group. - Assisted internal and external customers by phone and email in resolving service discrepancies/questions. - Partnered with Legal in streamlining the PO Workflow procedure for Service. - Managed data integrity concerning contract renewals, warranty conversions, and proper filing. - Collaborated on the physical inventory count for field engineers’ stock resulting in 96% accuracy in 2013. Show less



GE HealthCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Campaign Support Specialist

  • Jan 2004 - Dec 2005

  - Obtained customer information and interest utilizing outbound cold calls for lead development.- Attended and contributed to marketing department meetings for promotions.- Worked directly with marketing managers on specific parameters for the promotion of sales. - Prepared and analyzed US and Canadian government bids for use by sales department.

• Campaign Support Specialist

  • Apr 2002 - Jan 2004

  - Qualified potential sales leads for sales force.- Participated in direct marketing projects to profile customers.- Tracked, analyzed, and conducted follow up for all marketing campaign results.- Attended trade-shows to promote and discuss the product line with customers.

• Customer Service Representative

  • Apr 2000 - Apr 2002

  - Promoted to Senior CSR March 2002.- Managed industrial and educational accounts and provided secondary support for separations specialist.



Linden Roselle Sewage Authority

• Linden, NJ

• Laboratory Supervisor/Technician

  • Jan 1996 - Apr 2000

  - Managed the daily collection and organization of data results from industrial/residential sites. - Prepared annual budgets and monthly quality control reports. - Controlled inventory and placed orders for material and equipment. - Coordinated laboratory activities with field operations. - Conducted environmental and bacteriological testing within a state certified laboratory environment. - Analyzed plant samples using investigational methods including: suspended solids, TOC, MLSS, total solids, pH and temperature readings, coliform, ammonia, and COD. Show less