Experience

Gerding Edlen

• United States
• Real Estate
• 1 - 100 Employee

• Director of Customer Service

  • Mar 2007 - Present

  Assist the Acquisitions and Development teams in developing new properties, working with both to establish and manage leasing goals, marketing strategies and operational budgets for the leading LEED developer in the country. Establish and maintain relationships with contractors, subcontractors and architects during construction and operations. Responsible for inspection and sign off from construction on for sale property and make ready condition at turn over on rental property. Developed and managed systems for emergency response, property repairs and resident issues. Manage operations teams to ensure that service requests are completed to the customers satisfaction. Work with retail brokers in identifying prospective tenants, lease negotiations and build out of premises. Show less



Pulte Homes

• United Kingdom
• Real Estate

• Vice President of Customer Relations

  • Mar 1999 - Jun 2006

  Worked with Sales, Marketing and Construction in delivering single family homes to the purchaser. Identify construction items, warranty or maintenance items and delegate repairs to the appropriate trades, vendors and service personnel. Strength in providing the highest level customer satisfaction, emphasizing relationship and team building between the construction, contractors and the customer relations to deliver a product the team is proud of and the customer is confident with. Teams achieved multiple awards for highest customer satisfaction for new homes from JD Power and Associates. Show less