Experience

Icelandair

• Iceland
• Airlines and Aviation
• 700 & Above Employee

• Sales Manager UK, Ireland & France

  • May 2001 - Present

  I am a highly experienced Sales Manager with an international airline, who thrives in an environment to manage business activity. To maximise profitability and expand distribution within my department. I have a huge knowledge of all aspects of an airline operation, my passion is to achieve and have a ‘hands on’ approach. I have proven achievements which include: • Managing and developing a team of 4 outside sales and 2 inside sales • Growing Icelandair sales through trade relations by over 100% • Launching 4 new UK gateways over the past years • Implementation of UK sales strategy • Working with head office on pricing and sales focus for UK market • Growing Icelandair’ s presence in the UK market both for the Iceland and North America Show less



Virgin Atlantic

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Ticket Sales Agent

  • Dec 1996 - May 2001

  Required to organise passenger’s requirements and handle enquiries from travel agents. Sell, issue and revalidate passengers’ tickets. Calculate and re-calculate fares and re-issue tickets. Book Virgin Holidays. Deal with corporate clients by arranging Tickets on Departure (TOD), hotels, car hire, limousines, transfers and other travel-related enquiries. Completed Levels 1 & 2 of Fares Ticketing as well as courses on Ticketing Re-issuing and Customer Care. Required to organise passenger’s requirements and handle enquiries from travel agents. Sell, issue and revalidate passengers’ tickets. Calculate and re-calculate fares and re-issue tickets. Book Virgin Holidays. Deal with corporate clients by arranging Tickets on Departure (TOD), hotels, car hire, limousines, transfers and other travel-related enquiries. Completed Levels 1 & 2 of Fares Ticketing as well as courses on Ticketing Re-issuing and Customer Care.



Singapore Airlines

• Singapore
• Airlines and Aviation
• 700 & Above Employee

• Reservations Agent

  • Apr 1995 - Nov 1996

  Responsible for enquiries from passengers and travel agents. Arranged hotel, car hire and travel insurance. Provided fare quotations, arranged Ticket on Departure (TOD) facilities and revalidated passengers’ tickets when required. Dealt with queries and correspondence and all matters associated with ticket reservations. Responsible for enquiries from passengers and travel agents. Arranged hotel, car hire and travel insurance. Provided fare quotations, arranged Ticket on Departure (TOD) facilities and revalidated passengers’ tickets when required. Dealt with queries and correspondence and all matters associated with ticket reservations.

• Reservations Agent

  • Sep 1994 - Apr 1995

  Handling client enquiries and booking arrangements. Booking flights, arranged car hire and dealt with travel insurance. Provided quotations for the cost of flights and any other expenditure involved. Ensure client satisfaction and dealt with any problems that should arise. Handling client enquiries and booking arrangements. Booking flights, arranged car hire and dealt with travel insurance. Provided quotations for the cost of flights and any other expenditure involved. Ensure client satisfaction and dealt with any problems that should arise.



Japan Airlines

• Japan
• Airlines and Aviation
• 700 & Above Employee

• ABTA YTS Trainee

  • Aug 1993 - Sep 1994

  Joined the company as an ABTA. YTS. Trainee on a one-year programme. Dealt with the commercial sales, agency and group sales. Sold tickets, made reservations and handled applications for Frequent Flier programme. Handled passengers’ enquiries. Gave administrative support and liaised with London Heathrow Airport operations. Joined the company as an ABTA. YTS. Trainee on a one-year programme. Dealt with the commercial sales, agency and group sales. Sold tickets, made reservations and handled applications for Frequent Flier programme. Handled passengers’ enquiries. Gave administrative support and liaised with London Heathrow Airport operations.