Experience

OYO UK

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Operations Program Manager

  • Oct 2020 - Present

  As a Program Manager at OYO/ and accomplished Solutions Architect , I have thrived on crafting cutting-edge solutions that drive efficiency and optimise operations for diverse teams. My passion lies in building remote working tools/apps, optimising reporting flows, and spearheading new processes for seamless partner hotel onboarding. Most recently I have moved to work with Refugee & Asylum Seeker accommodation sector, helping find solutions for both managing this complex hotels to solutions for… Show more As a Program Manager at OYO/ and accomplished Solutions Architect , I have thrived on crafting cutting-edge solutions that drive efficiency and optimise operations for diverse teams. My passion lies in building remote working tools/apps, optimising reporting flows, and spearheading new processes for seamless partner hotel onboarding. Most recently I have moved to work with Refugee & Asylum Seeker accommodation sector, helping find solutions for both managing this complex hotels to solutions for service users to use in the hotels. Key Highlights: - Developed User-centric Remote Working Tools: Leveraging my expertise, I have successfully designed and implemented remote working tools and applications, enabling geographically dispersed teams to collaborate seamlessly and achieve peak productivity. - Streamlined Reporting Flows: I take pride in developing and refining reporting processes that deliver actionable insights to key stakeholders. By automating data collection and analysis, I have empowered decision-makers to make data-driven choices efficiently. - Proactive Process Optimisation: Continuously seeking opportunities to streamline workflows, I have introduced game-changing processes that have resulted in enhanced productivity and cost savings for the organisation. - Partner Hotel Onboarding Champion: As the driving force behind the onboarding of partner hotels, I have created and refined efficient processes that ensure a seamless transition into the OYO ecosystem, fostering strong and lasting partnerships. - Collaborative Leadership: My strong interpersonal skills and ability to build rapport with cross-functional teams have been instrumental in fostering a culture of collaboration, leading to cohesive and high-performing teams. I am driven by the pursuit of excellence, constantly seeking opportunities to challenge the status quo and optimise operations. I thrive in dynamic environments and am committed to delivering results that exceed expectations.

• National Launch & Infrastructure Manager

  • Jul 2020 - Oct 2020

• Regional Launch & Infrastructure Manager

  • Feb 2020 - Oct 2020

  Managing the Onbaording of properties covering the entirety of UK to OYO. Project managing the process of onboarding any new clients, managing many stakeholders and processing the data collection and migration of their systems. I have also personally changed the process from face to face to entirely remote, engineering and building an online platform for clients to self manage their experience from start to finish. This project involved integrating many different platforms and… Show more Managing the Onbaording of properties covering the entirety of UK to OYO. Project managing the process of onboarding any new clients, managing many stakeholders and processing the data collection and migration of their systems. I have also personally changed the process from face to face to entirely remote, engineering and building an online platform for clients to self manage their experience from start to finish. This project involved integrating many different platforms and processes along with building a brand new front end platform and database. It has reduced the need for travel and expensive meetings along with making a more uniform comprehensive experience for our users.

• Activation & Launch Manager

  • Jul 2019 - Feb 2020

  Currently working for OYO uk, a fast growing ‘New Starter’ company trying to transform the independent hospitality business. Working in Launch, I have been responsible for the smooth induction of hotels in the South of the UK, transitioning all their current systems to OYOs, and project managing all the other tasks required. During my time I have been recognised for shaping the processes and making it more efficient by producing a full employee website and a mobile app to help manage the… Show more Currently working for OYO uk, a fast growing ‘New Starter’ company trying to transform the independent hospitality business. Working in Launch, I have been responsible for the smooth induction of hotels in the South of the UK, transitioning all their current systems to OYOs, and project managing all the other tasks required. During my time I have been recognised for shaping the processes and making it more efficient by producing a full employee website and a mobile app to help manage the process and ensure completion by the wider team. This role has made use of my project management., data management and IT skills and developed my stake holder management to a higher level.



Whitbread

• United Kingdom
• Hospitality
• 700 & Above Employee

• Business Analyst Test Lead

  • Oct 2018 - Jul 2019

  Throughout my time within the programme I was recognised for my ability to expand on the initial expectations of my role by assuming greater responsibilities, leading and supporting the CAT testers, developing the scope of testing within each increment and ensuring compliance with key testing milestones. My main responsibilities whilst working in the role were creating the full UAT test plan for each increment, creating tractability of requirements, assigning work loads to individual testers… Show more Throughout my time within the programme I was recognised for my ability to expand on the initial expectations of my role by assuming greater responsibilities, leading and supporting the CAT testers, developing the scope of testing within each increment and ensuring compliance with key testing milestones. My main responsibilities whilst working in the role were creating the full UAT test plan for each increment, creating tractability of requirements, assigning work loads to individual testers and providing feedback on work, defect triage and management, reporting to the leadership team of all test KPIs, identifying entry and exit criteria and ensuring that dependencies are delivered. Taking the initiative to build rapport with various high level stakeholders across the business was key part of identifying processes for testing, highlighting potential gaps and helping to support the integration with other applications. Unfortunately the programme was cancelled due to concerns on delivery timelines from the supplier. Whilst I was disappointed the programme had ended, I was proud of what I had achieved and the experience I had gained.

• Operations Test Anaylst

  • May 2018 - Oct 2018

  My extensive operational knowledge and interest through the ops working group along with my skills in leadership enabled me to express versatility as part of the Customer Acceptance Test Team on the Amadeus Programme, one of the largest programmes in Whitbread’s history to date. This involved extensive work understanding both complex 'As is' processes along with the 'To be' processes to produce user stories, test scripts and identify gaps, risks and defects. We worked closely with both… Show more My extensive operational knowledge and interest through the ops working group along with my skills in leadership enabled me to express versatility as part of the Customer Acceptance Test Team on the Amadeus Programme, one of the largest programmes in Whitbread’s history to date. This involved extensive work understanding both complex 'As is' processes along with the 'To be' processes to produce user stories, test scripts and identify gaps, risks and defects. We worked closely with both primary stakeholders and business change to ensure engagement throughout and ensure the new software was fit for purpose.

• Operations Manager

  • Dec 2013 - May 2018

  As a Operations Manager within Premier Inn I oversaw both the day to day operations, as well as the long term strategies of the sites. I strongly believe that a strong operation is delivered by the team, and this reflected in my methodology of operations, focus on the team and they deliver to the guests.

• Project Business Lead (Labour scheduling and modelling)

  • May 2014 - May 2015

  Having created the excel 4cast tool during my time at Reading PI, and spending a year working on the project whilst running a site, I was requested to work full time on the project for 9 months to work both on the modelling with finance and the external contractors on bringing the 4cast tool online, reproducing the current tool I had produced. The tool helped operators deliver much improved labour efficiencies by giving understanding of the new labour models, whilst driving labour to… Show more Having created the excel 4cast tool during my time at Reading PI, and spending a year working on the project whilst running a site, I was requested to work full time on the project for 9 months to work both on the modelling with finance and the external contractors on bringing the 4cast tool online, reproducing the current tool I had produced. The tool helped operators deliver much improved labour efficiencies by giving understanding of the new labour models, whilst driving labour to actually improve guest experiences. This delivered massive labour savings across the company and improved guests scores throughout the Premier Inn operation. the labour models also gave the wider business understanding on what drives labour, and protected the standards whilst delivering efficiencies.

• Assistant Operations Manager

  • May 2012 - Dec 2013

• Food and Beverage Manager

  • Mar 2011 - May 2012

• Reception Manager

  • Jun 2009 - Mar 2011



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Operations Manager

  • Jan 1997 - Mar 2006