Experience

Simco Industrial Machinery

• United Arab Emirates
• Machinery Manufacturing
• 1 - 100 Employee

• Information Technology Specialist

  • May 2019 - Present

  SIMCO is considered to be the pioneer in the field of Aluminum Machinery as well as all Woodworking, Sheet Metal & Steel Fabrication Machinery in U.A.E. and in the Middle East SIMCO is considered to be the pioneer in the field of Aluminum Machinery as well as all Woodworking, Sheet Metal & Steel Fabrication Machinery in U.A.E. and in the Middle East



Sharjah Investment and Development Authority (Shurooq)

• United Arab Emirates
• Investment Management
• 300 - 400 Employee

• Retail Team Leader

  • Mar 2015 - Apr 2019



Computer Care LLC

• Website Administrator

  • Oct 2013 - Feb 2015

  • Responsible for all aspects of keeping website content and design fresh, backed up, and fully functional;• Manage all online activity in relation to traffic acquisition, sales, conversion and reporting;• Develop and manage the Online Shop whilst also being innovative with regards to marketing campaigns;• Organize and dispatch daily customer orders. Manage refunds and returned items;• Respond to telephone and internet queries and ensure effective communication is taken and maintain customer service levels Show less

• IT Technical Support

  • Sep 2011 - Sep 2014

  • Installing and configuring computer hardware operating systems and applications (Mac and Windows based systems);• Monitoring and maintaining computer systems and networks;• Talking to clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;• Replacing parts as required;• Providing support, including procedural documentation and relevant reports;• Supporting the roll-out of new applications;• Setting up new users' accounts and profiles and dealing with password issues;• Responding within agreed time limits to call-outs;• Working continuously on a task until completion (or referral to third parties, if appropriate);• Prioritizing and managing many open cases at one time;• Rapidly establishing a good working relationship with customers and other professionals;• Testing and evaluating new technology;• Diagnose and repair problems for out of warranty mobile devices and tablets;• Follow up with clients to ensure their IT systems are fully functional after troubleshooting Show less

• RMA (Return Merchandise Authorization) Controller

  • Feb 2010 - Aug 2011

  Collect and return Dead on Arrival items such as Laptops, Desktops, Accessories (mouse, keyboards, cameras, hard drives and etc);Applying Dead on Arrival units to designated supplier;Receiving customer complaints regarding warranty and assisting them to authorized service center if parts needed to be changed;Communicates to manufacturers, dealers and retailers for problems of products they have sold to company;Sorting out problems of walk-in customers with their Windows, Apple or Android products Show less