Experience

MyBuilder.com

• Germany
• Business Consulting and Services

• Senior Customer Service Representative

  • Oct 2017 - Present

  Playing a key role in improving and maintaining the companies NPS (Net Promotor Score) Successful creation and continued management of the companies process of onboarding new starters Main responsibilities include offering bespoke support for our trade members as well as dealing with any issues that arise regarding their account Being responsible for my teams quality assurance duties, which comprises of reviewing customer satisfaction surveys and offering feedback to individual agents as well as devising and proposing process changes to the senior management team Show less



British Military Fitness

• United Kingdom
• Health, Wellness and Fitness
• 1 - 100 Employee

• Customer Relations Manager

  • Jan 2015 - Sep 2017

  - Day to day management of the Customer relations team - Providing weekly / monthly membership reports to senior management team - Resolving escalated queries from members - Planning and conducting team training / development projects - Assisting the HR and finance teams - Day to day management of the Customer relations team - Providing weekly / monthly membership reports to senior management team - Resolving escalated queries from members - Planning and conducting team training / development projects - Assisting the HR and finance teams



ServiceMagic Europe

• Consumer Operations Manager

  • Oct 2011 - Dec 2014

  My current role involves being fully responsible for all members of the Consumer Operations team, dealing with HR matters and sensitive information as well as being the first point of contact for all members in my team and management. I have a direct hand in all sides of the business and am a communication point between the different teams as well as for clients and consumers. I influence all of the processes through feedback and reporting and I regularly conduct interviews and training for new starters. Show less

• Account manager

  • Nov 2009 - Oct 2011

  This role included managing client and customer accounts and troubleshooting various issues that would arise such as complaints and contract misprints. I undertook various administrative tasks and updated client databases as well as creating new contracts.



World Transfer

• Germany
• Travel Arrangements
• 1 - 100 Employee

• Sales Administrator

  • Apr 2009 - Nov 2009

  This was a sales based role where I managed various client accounts and arranged various travel options as well as dealing with a large volume of calls from worldwide customers and formulating programs after travel was booked. This was a sales based role where I managed various client accounts and arranged various travel options as well as dealing with a large volume of calls from worldwide customers and formulating programs after travel was booked.



John Cullen Lighting

• United Kingdom
• Retail
• 1 - 100 Employee

• Sales Executive

  • Mar 2006 - Mar 2009

  Duties included selling products, advising clients on the best products for their property, meeting deadlines, face to face client interaction when working in the showroom and data maintenance when needing to keep client records up to date. Duties included selling products, advising clients on the best products for their property, meeting deadlines, face to face client interaction when working in the showroom and data maintenance when needing to keep client records up to date.



Sega

• Tanzania
• Non-profit Organization Management
• 1 - 100 Employee

• QA Tester

  • Jun 2005 - Feb 2006

  This was a Quality Assurance role that involved the need for extensive attention to detail when testing Sega products for faults at design stage. Daily duties were identifying and logging any bugs found and comparing these findings to previous records to avoid duplicates and then re- testing to check whether bugs found had been fixed and relaying this information over to the development team. This was a Quality Assurance role that involved the need for extensive attention to detail when testing Sega products for faults at design stage. Daily duties were identifying and logging any bugs found and comparing these findings to previous records to avoid duplicates and then re- testing to check whether bugs found had been fixed and relaying this information over to the development team.



EA Recruitment

• United Kingdom
• Human Resources Services
• 1 - 100 Employee

• Recruitment Consultant

  • Jan 2005 - Feb 2006

  Duties included vetting potential applicants and applying for various positions within the estate agency field as well as recommending applicants to potential clients. Duties included vetting potential applicants and applying for various positions within the estate agency field as well as recommending applicants to potential clients.



UNIQLO

• Japan
• Retail
• 700 & Above Employee

• Sales Advisor

  • Nov 2004 - May 2005

  This role involved me assisting customers with queries and delivering exceptional customer service. Gaining thorough product knowledge in order to handle customer requirements. I also operated tills handled cash and replenished stock. This role involved me assisting customers with queries and delivering exceptional customer service. Gaining thorough product knowledge in order to handle customer requirements. I also operated tills handled cash and replenished stock.