Experience

c2c (Trenitalia c2c Ltd)

• United Kingdom
• Rail Transportation
• 100 - 200 Employee

• Roster Clerk

  • Mar 2022 - Present

  Secondment Compile and publish weekly / daily rosters to cover all required instances of work covering sickness, annual leave, training, briefing and special arrangements of Train Drivers and Shunters using e-rostering system TRACSIS Make roster arrangements for safety critical competence expiries, training plans and training coursesCompile and control staff annual leave records

• Retail Support Controller

  • Apr 2018 - Present

  Secondment I am the Roster Clerk for over 80 staff spread over 12 different stations. I also gather data from Lennon to help manage schedule 17.I provide a support service to ticket office staff as well as gateline and train dispatch staff for c2c and AOS across a route of over 250 staff and 25 stations. I am responsible for the update of KPI's, staff sickness and pay amendments from the weekly sheet.

• Customer Service Assistant

  • Mar 2013 - Present

  As a Customer Service Assistant, I am a key member of staff whose role in the station and ticket office environment including the customer’s journey is of prime importance. I provide a high level of information for passengers as well as making sure station procedures are followed with regards to schedule 17 opening and closing times as well as a feeling of safety, security and well being. I provide a warm greeting to my customers and issue tickets local and national tickets accurately and make customers aware of any offers or railcards that may benefit them. I am also competent in the dispatch of trains and assist where and when I am needed.

• Retail Support Controller

  • Aug 2017 - Dec 2017

  5 Month Secondment I am the Roster Clerk for over 80 staff spread over 12 different stations. eI also gather data from Lennon to help manage schedule 17.I provide a support service to ticket office staff as well as gateline and train dispatch staff for c2c and AOS across a route of over 200 staff and 25 stations. I am responsible for the update of KPI's, staff sickness and pay amendments from the weekly sheet.

• Retail Support Controller

  • Mar 2008 - Mar 2013

  I am the Roster Clerk for over 80 staff spread over 12 different stations. I also gather data from Lennon to help manage schedule 17.I provide a support service to ticket office staff as well as gateline and train dispatch staff across a route of over 200 staff and 25 stations.I provide a support service to mobility/visually impaired passengers all over the country.I am responsible for the update of KPI's, staff sickness and pay amendments from the weekly sheet

• Revenue Protection Inspector

  • Mar 2004 - Mar 2008

  Assist with ticket sales during busy periods and special events.Check tickets on trains/stations and issue penalty fares to non paying passengers.Issue MG11 to passengers with no ticket and no money.Plain clothes operations.Court attendance as and when required.

• Train Guard

  • Feb 2002 - Mar 2004

  To ensure safe departure of class 312 and class 357 trains using correct bell codes to the driver.



St John Ambulance

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Volunteer Vaccinator

  • Apr 2021 - Present

  Administer the Covid-19 Vaccines I currently administer 1st, 2nd and booster doses of the covid-19 vaccines Astra Zeneca and Pfizer on a voluntary basis. I ensure patients documentation is up to date and correct before and after the vaccine has been given. I am also trained to perform Advocate and After Care roles within the vaccination program. Administer the Covid-19 Vaccines I currently administer 1st, 2nd and booster doses of the covid-19 vaccines Astra Zeneca and Pfizer on a voluntary basis. I ensure patients documentation is up to date and correct before and after the vaccine has been given. I am also trained to perform Advocate and After Care roles within the vaccination program.



Ace Signs

• Shoeburyness

• Sign Engineer's Mate

  • Jan 2001 - Nov 2001

  Assist the sign engineer in the installation and maintenance for some of the biggest names on a national and global scale. Assist the sign engineer in the installation and maintenance for some of the biggest names on a national and global scale.