Experience

LTX, A Broadridge Company
• United States
• Financial Services
• 1 - 100 Employee
• Senior Production Support Engineer

  • Feb 2021 - Present


MarketAxess

• United States
• Financial Services
• 700 & Above Employee

• Production Support Engineer

  • Jan 2019 - Feb 2021

  55 Hudson Yards •Support MarketAxess’ proprietary electronic bond trading platform to over 40 world-wide leading financial institutions, and hundreds of traders • Implemented and managed BMC’s Control-M batch scheduling product into the trading environment in compliance with Sarbanes-Oxley •Lead in the creation of the batch scheduling jobs, documentation and training of other employees on Control-M. •Assisted in implementing a Disaster Recovery Data Center and Supported MarketAxess’ street wide Bond… Show more •Support MarketAxess’ proprietary electronic bond trading platform to over 40 world-wide leading financial institutions, and hundreds of traders • Implemented and managed BMC’s Control-M batch scheduling product into the trading environment in compliance with Sarbanes-Oxley •Lead in the creation of the batch scheduling jobs, documentation and training of other employees on Control-M. •Assisted in implementing a Disaster Recovery Data Center and Supported MarketAxess’ street wide Bond Market DR test •Wrote technical documentation on the electronic bond trading system process flow, including the day to day procedures, night and weekend checks of the system •Facilitated in Client Connectivity testing so that clients can access our applications whether they are working locally or overseas •Troubleshoot all backend trading system issues which include FIX /SOAP Post Trade Message retrieval, Windows applications and Unix Log retrievals •Configure new FIX customers with the proper message flow and CompIDs •Work with all the departments within technology to resolve system issues •Ran multiple reports for large institutions using SQL queries and sent them out in a timely fashion Show less



BGC Partners

• Financial Services

• Application Support Analyst

  • Jul 2017 - Jan 2019

  Water Street NYC •Work closely with brokers on the trading floor to facilitate in trade queries and day-to-day issues •Resolved STP issues on a trader level as well as institutional level, working closely with Markitserv, PTS Reuters (RTNS), and ICElink •Incident & Problem Management: Troubleshooting & investigating. Assisting with root cause analysis and remediation via review of logs & code logic •Liaise with system developers to overcome known problems and improve the service… Show more •Work closely with brokers on the trading floor to facilitate in trade queries and day-to-day issues •Resolved STP issues on a trader level as well as institutional level, working closely with Markitserv, PTS Reuters (RTNS), and ICElink •Incident & Problem Management: Troubleshooting & investigating. Assisting with root cause analysis and remediation via review of logs & code logic •Liaise with system developers to overcome known problems and improve the service quality •Administered Global First Level Support and delivered customer service excellence through Bloomberg IB Chat, Face-to-Face, as well as through Nortel International Telephone •Ran multiple reports for large institutions using SQL queries and sent them out in a timely fashion •Administrator to a multitude of applications on the back end Windows systems, as well as Unix system •Assisted in Client Connectivity testing so that clients can access our applications whether they are working locally or overseas •Mainly dealt with Foreign Exchange, Credit, Fixed Income, and Options trading troubleshooting •Documented an abundance of How-To Documents using Confluence for knowledge transfer •Acting as a central point of contact between departments (including networks, sys-admin, sales, development and trading system support) Show less



Miami International Holdings

• United States
• Financial Services
• 1 - 100 Employee

• Systems Specialist

  • Oct 2016 - Jul 2017

  Princeton, NJ •Worked closely with the Trading Systems Help Desk, Software Development, Business Strategy Group and the Exchange’s customer base. •Established automated systems processes through Linux command line, optimized system performance, deployed upgrades/patches, and established system monitoring through dedicated Stats servers. •Operated and monitored the Options Trading and Back Office production software applications for the Options Exchange •Managed and facilitated customer service and… Show more •Worked closely with the Trading Systems Help Desk, Software Development, Business Strategy Group and the Exchange’s customer base. •Established automated systems processes through Linux command line, optimized system performance, deployed upgrades/patches, and established system monitoring through dedicated Stats servers. •Operated and monitored the Options Trading and Back Office production software applications for the Options Exchange •Managed and facilitated customer service and technical support for functional testing, connectivity, configuration, and troubleshooting •Analysis of production server hardware, networking and data center environment to ensure efficient system operations in a critical high volume, real-time transaction processing environment •Participated in managing the change control process, implementation and fallback planning, business continuity planning, and implementation •Assisted in onboarding/offboarding client member firms as well as troubleshooting connectivity issues, and network setups Show less