Experience

Dawson and Sanderson Ltd
• Business Support Manager

  • Nov 2022 - Present

ZeroLight
• United Kingdom
• Technology, Information and Media
• 1 - 100 Employee
• Service Desk Manager

  • Feb 2021 - Nov 2022


EDMI Limited

• Singapore
• Appliances, Electrical, and Electronics Manufacturing
• 200 - 300 Employee

• Service Delivery Manager

  • May 2015 - Apr 2020

  Responsibility for managed services and 1st & 2nd level technical support for clients and their customers. Incident Management, Major Incident Management & Problem Management. Responsibility for managed services and 1st & 2nd level technical support for clients and their customers. Incident Management, Major Incident Management & Problem Management.



G4S Utility & Outsourcing Services

• United Kingdom
• Utilities

• Head of Operations, Data Managed Services

  • Dec 2010 - Apr 2015

  Responsibility for managed service delivery and customer support processes, including inbound and outbound contact teams.

• Portfolio Manager

  • Aug 2009 - Nov 2010

  Responsibility for the Portfolio Management function of process support teams, ensuring service delivery and data integrity for key clients.



AccuRead Limited

• Technical Service Support Manager

  • Apr 2008 - Jul 2009

  Identifying and implementing new system solutions to support the wider business. Leading a department offering technical process support and client contact teams.

• System Analyst

  • Oct 2002 - Mar 2008

  2nd level IT support to the business and external customers, resolving issues and incidents and maintaining IT systems.

• Service Desk Team Leader

  • Aug 2001 - Sep 2002

  Management of the Service Desk team giving IT support to field based operatives and home based managers as well as office based administrators. We also managed queries from all clients in regard to read data issues and file transfers.

• Systems Advisor

  • Feb 1999 - Jul 2001

  1st line IT support to field based operatives, home based managers and office based staff.