Experience

United Solutions Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• V.P. of Service & Support

  • Jan 2014 - Present

  Account manager for all customer support and service delivery activities for USC Core Processing clients. Responsible for customer satisfaction and assisting clients in implementing new programs, technologies, and business processes.

• V.P. Sales & Service

  • Feb 2012 - Jan 2014

  Team leader of an independant business unit that specializes in document management solutions, including digitization of paper/microfilm/microfiche, secure web-based access, and cost-effective storage solutions.



Florida Association of Court Clerks

• Business Development/Marketing Representative

  • Oct 2002 - Sep 2011

  Developed and implemented technical programs and services to Florida Counties, Cities, and other political sub-divisions. Launched the MyFloridaCounty.com e-commerce portal in 2002 for processing payments to Florida's Clerk of the Courts. Rolled out multiple technology initiatives and projects designed to assist Court Clerks in a wide variety of business processes. Developed and implemented technical programs and services to Florida Counties, Cities, and other political sub-divisions. Launched the MyFloridaCounty.com e-commerce portal in 2002 for processing payments to Florida's Clerk of the Courts. Rolled out multiple technology initiatives and projects designed to assist Court Clerks in a wide variety of business processes.



Mainline Information Systems

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Team Leader, Application Solution Provider (ASP) team

  • Feb 2001 - Oct 2002

  Mainline Infromation Systems launched a new ASP team in early 2001. I came onboard to help promote a web-based application developed with the Florida League of Cities for code enforcement. Our team also worked on several State of Florida bid responses. Mainline Infromation Systems launched a new ASP team in early 2001. I came onboard to help promote a web-based application developed with the Florida League of Cities for code enforcement. Our team also worked on several State of Florida bid responses.



LearnSomething

• Insurance Industry Rep

  • Jan 2000 - Feb 2001

  I worked with the Florida Association of Independant Insurance Agents (FAIA) to develop on-line courseware. I also worked with similar associations in New York, New Jersey, and Pennsylvania and in other industries (Social Workers, Nurses, Realtors). I worked with the Florida Association of Independant Insurance Agents (FAIA) to develop on-line courseware. I also worked with similar associations in New York, New Jersey, and Pennsylvania and in other industries (Social Workers, Nurses, Realtors).



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Marketing Representative

  • Jul 1985 - Jan 2000

  I was on the IBM Tallahassee SGA team for 15 years, mostly as an Account Rep. My accounts were DMS, DCF (HRS), DFS, DOR and FDLE. I also administered the State of Florida purchasing contracts and helped manage IBM's Business Partner program. I left in 2000 to join LearnSomething.com, a start-up web-based company with Roger Rushing and Nick Prine, who were also IBM Account Reps. I was on the IBM Tallahassee SGA team for 15 years, mostly as an Account Rep. My accounts were DMS, DCF (HRS), DFS, DOR and FDLE. I also administered the State of Florida purchasing contracts and helped manage IBM's Business Partner program. I left in 2000 to join LearnSomething.com, a start-up web-based company with Roger Rushing and Nick Prine, who were also IBM Account Reps.