Experience

Breckenridge Brewery

• United States
• Food & Beverages
• 1 - 100 Employee

• Repackaging technician

  • Aug 2020 - Present

  Littleton, Colorado, United States * Work as part of a small team creating sampler packs for sale in general market and warehouse club locations. Responsible to maintain Breckenridge Brewery’s high standards for product quality and ensure correct date codes are adhered to. * Follow all safety, cleaning and operating procedures for the repack line. Help to ensure all inventory and product loss documentation is properly documented at the end of the shift for inventory control. * Certified Beer Server



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Customer Advocacy Manager

  • Nov 2015 - Jul 2020

  Colorado * Lead account manager for largest corporate cafeteria management company, handling account management, escalation and customer communications from executive level down to individual sites. * Main point of escalation for sports and entertainment customers, including large arenas, stadiums, amusement parks, convention centers and resorts. * Resolve customer issues by facilitating the coordination of efforts among technical support organizations, product development, product management… Show more * Lead account manager for largest corporate cafeteria management company, handling account management, escalation and customer communications from executive level down to individual sites. * Main point of escalation for sports and entertainment customers, including large arenas, stadiums, amusement parks, convention centers and resorts. * Resolve customer issues by facilitating the coordination of efforts among technical support organizations, product development, product management, sales and executive leadership. Remotely assemble and lead global virtual resolution teams to ensure action plans are effective at reducing the cycle time to resolution. * Assist Oracle Hospitality (MICROS) customers with integration to Oracle post-acquisition, training them to use and understand My Oracle Support (MOS) and navigate the Oracle landscape. Assists customer and sales reps with setup issues and escalation of critical issues. * Legal liaison investigating potential claims against Oracle. Provides recommendations based on discovery, gathers original/renewal contracts and investigates service request history to formulate response for legal. Presents findings in executive summary and works with attorneys to formulate response to customer.

• Critical Accounts Manager

  • Nov 2008 - Nov 2015

  * Senior member of North American critical accounts team which is the highest level of escalation within Oracle. Worked with executive escalations, top accounts and most critical escalations. * Lead Critical Account Manager for world’s largest technology company, ensuring Oracle systems were fully functioning during critical product launch periods and holiday selling seasons. * Coordinated resources and formulated clear action plans to bring about timely resolution of customer’s most… Show more * Senior member of North American critical accounts team which is the highest level of escalation within Oracle. Worked with executive escalations, top accounts and most critical escalations. * Lead Critical Account Manager for world’s largest technology company, ensuring Oracle systems were fully functioning during critical product launch periods and holiday selling seasons. * Coordinated resources and formulated clear action plans to bring about timely resolution of customer’s most critical issues. Worked with largest and most strategic customers on critical product issues impacting implementation project or production system. * Willingness to jump into critical customer situations on a moment’s notice, understand technical issues, and quickly bring cross functional team members together to develop and deliver on action plans. * Superior interpersonal skills and the ability to effectively communicate with all levels of management in a crisis situation, ranging from technical and non-technical key players to executive teams. * Global test lead for implementation of new customer management system within Critical Accounts, directing team of global account managers during testing phase of system to ensure full functionality and existing workarounds, and logged escalated bugs to resolve showstopper issues ahead of go-live. Led team through quarterly UAT, white glove and implementation cutover exercises to roll out new functionality post-go-live.

• Senior Techincal Support Engineer

  • 1998 - Oct 2008

  Colorado * Main point of contact for Oracle Process Manufacturing (OPM) Release 12. Created documentation and training for OPM support team as well as maintenance wizard, allowing easier implementation of R12 for customers. * Member of elite manufacturing team dedicated to handling issues for Oracle’s On Demand customers. Served as primary contact for OPM modules: Advance Planning and Scheduling, MRP, Process Execution, Product Development, Order Management, Purchasing, Inventory Control, Logistics… Show more * Main point of contact for Oracle Process Manufacturing (OPM) Release 12. Created documentation and training for OPM support team as well as maintenance wizard, allowing easier implementation of R12 for customers. * Member of elite manufacturing team dedicated to handling issues for Oracle’s On Demand customers. Served as primary contact for OPM modules: Advance Planning and Scheduling, MRP, Process Execution, Product Development, Order Management, Purchasing, Inventory Control, Logistics, Installation and Upgrades. * Maintained exceptionally high level of customer service during five-year period of growth of over 500% in OPM customer base for On Demand business. Maintained multiple test environments, including system administration setups, patch installations using AD utilities, identifying and resolving performance problems, and coordinating patching strategies to accommodate different testing configurations. * Interfaced with development, sustaining engineering and customer to identify, reproduce, document and monitor software defects. Implemented software fixes once they were available, drawing upon module expertise to provide explanations and workaround scenarios where appropriate.

• Implemenation Consultant

  • 1995 - 1998

  New Jersey * Analyzed and documented new integration points for CPG 2.1, first release of an integrated suite of leading software applications targeted for consumer products industry. Prepared high-/detailed-level design documents for developers to follow when making code changes. * Utilized AIM methodology to gather business requirements, perform gap analysis and map business solutions for Fortune 100 corporations such as Allied Signal and Alcoa. * Prepared custom documentation and delivered… Show more * Analyzed and documented new integration points for CPG 2.1, first release of an integrated suite of leading software applications targeted for consumer products industry. Prepared high-/detailed-level design documents for developers to follow when making code changes. * Utilized AIM methodology to gather business requirements, perform gap analysis and map business solutions for Fortune 100 corporations such as Allied Signal and Alcoa. * Prepared custom documentation and delivered application training for implementation team and end-users.



Reckitt & Colman

• Manufacturing
• 1 - 100 Employee

• Project Manager

  • 1993 - 1995

  New Jersey * Oversaw coordination of new product launches and product re-stages and re-formulations for consumer brands of Lysol, Resolve Carpet Cleaning, Love My Carpet and Wet Ones. Responsible for launch of Lysol Antibacterial Kitchen Cleaner and bottle redesign of Lysol Toilet Bowl Cleaner. * Directed cross-functional teams such as marketing, manufacturing, engineering, purchasing, planning and product quality to ensure launch dates were maintained without jeopardizing company standards. *… Show more * Oversaw coordination of new product launches and product re-stages and re-formulations for consumer brands of Lysol, Resolve Carpet Cleaning, Love My Carpet and Wet Ones. Responsible for launch of Lysol Antibacterial Kitchen Cleaner and bottle redesign of Lysol Toilet Bowl Cleaner. * Directed cross-functional teams such as marketing, manufacturing, engineering, purchasing, planning and product quality to ensure launch dates were maintained without jeopardizing company standards. * Managed project timelines, providing senior management with status updates on regular basis. Show less



L&F Products

• Finished Goods Planner

  • 1992 - 1995

  * Responsible for production, distribution and inventory control for approximately $120M in revenue annually. Controlled production schedule at finished goods level, scheduled final assembly contract packing facilities, and released requisitions for promotional pack components. * Earned President’s Eagle Award for consistently maintaining inventory levels below corporate goal while exceeding customer service level goals of 97.5%. Streamlined business processes between headquarters and… Show more * Responsible for production, distribution and inventory control for approximately $120M in revenue annually. Controlled production schedule at finished goods level, scheduled final assembly contract packing facilities, and released requisitions for promotional pack components. * Earned President’s Eagle Award for consistently maintaining inventory levels below corporate goal while exceeding customer service level goals of 97.5%. Streamlined business processes between headquarters and plants, saving one day’s work at each plant per month. * Assisted team with setup and testing of planning functions during corporate implementation of SAP R2. Show less



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Master Production Scheduler

  • 1988 - 1992

  * Involved in consolidation of planning and scheduling functions from three manufacturing sites to centralized environment. Participated on team that converted site data to new manufacturing system, assuring data integrity and verifying system processes. * Managed production of large “A” series mainframe computers, using model-planning bills to drive schedules for highly configurable machines with MRPII system. * Assisted in implementation of international purchasing program designed to… Show more * Involved in consolidation of planning and scheduling functions from three manufacturing sites to centralized environment. Participated on team that converted site data to new manufacturing system, assuring data integrity and verifying system processes. * Managed production of large “A” series mainframe computers, using model-planning bills to drive schedules for highly configurable machines with MRPII system. * Assisted in implementation of international purchasing program designed to maintain favorable balance of trade within corporation. Show less