Experience

Telocyte

• United States
• Biotechnology Research
• 1 - 100 Employee

• Board Member

  • Nov 2022 - Present

  United States

• Executive Advisor

  • Nov 2022 - Nov 2022

  Boston, Massachusetts, United States

• Chief Operating Officer

  • Jan 2016 - Nov 2022

  Andover, MA, USA Responsible for leading and managing all programs, services and contractual relationships required to deliver Telocyte mission and goals. Partner with the President & CEO to represent Telocyte with external constituency groups, including prospective investors, community members and advisory board members. Identify, build and drive process improvements that increase business efficiency and reduce time to market.



PTC

• United States
• Software Development
• 700 & Above Employee

• Divisional GM of PLM Segment

  • Jun 2013 - Nov 2014

  Needham, Boston Business plan creation and execution for global PLM segment. Product management processes necessary to support delivery of annual plan and long term strategic goals. Cross functional influence and leadership. Matrix management across Sales, Marketing, R&D and Services necessary to ensure delivery of plan. Escalation management and major customer relationships. Delivery of impactful and effective new software capabilities to meet market and major account requirements.

• Chief Customer Officer

  • Apr 2009 - Jun 2013

  Needham, Massachusetts Manage global customer support organization. Identify, build and drive customer satisfaction improvement initiatives. Establish and continuously support major account relationships. Build processes and policies to continuously identify customer problems and drive rapid cross functional resolution.

• GM of China Operations

  • Jan 2008 - Mar 2009

  Shanghai City, China Cross functional management of all PTC functions in China during major investment and growth period. Act as direct liaison between PTC Executive team and China country management to ensure successful implementation of expansion and investment strategy. Plan and support establishment of and relocation to a new "Asia Pacific" HQ in Shanghai. Manage and build major customer relationships in China.

• SVP & Customer Officer

  • Jan 2001 - Jan 2008

  Needham, Massachusetts Management of global customer support organization. Establishment of customer escalation processes and satisfaction initiatives during transition from "Desktop" to "Enterprise" support models. Delivery of hybrid support processes using globally distributed support centers and resources.

• VP Global Accounts & industry Marketing

  • Jan 1998 - Jan 2001

  Waltham, Massachusetts



Computervision Corporation

• Software Development
• 1 - 100 Employee

• Program Manager -Airbus Account

  • Jan 1995 - Jan 1998

  Camberley, Surrey, United Kingdom



Prime Computer

• Computer Hardware
• 1 - 100 Employee

• Services Manager

  • Jan 1989 - Jan 1995

  Camberley, Surrey, United Kingdom



GE Calma

• Senior Application Engineer

  • Jan 1985 - Jan 1989

  Camberley, Surrey, United Kingdom



Marconi avionics

• Development & Project Engineer

  • Jun 1975 - Jan 1985

  Rochester, Kent, United Kingdom