Mark Heredia

Server Trainer at Blackbird Restaurant
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Contact Information
us****@****om
(386) 825-5501
Location
Spokane-Coeur d'Alene Area

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Experience

    • Australia
    • Restaurants
    • 1 - 100 Employee
    • Server Trainer
      • Apr 2018 - Present

      Promptly and accurately record food orders, deliver food to guests, train new hires on hospitality, inform and educate guests on beer and cocktails, ensure a fantastic service Promptly and accurately record food orders, deliver food to guests, train new hires on hospitality, inform and educate guests on beer and cocktails, ensure a fantastic service

    • United States
    • Retail
    • 700 & Above Employee
    • Barista Trainer
      • May 2016 - Apr 2018

      Tasks of training new hires in policy, standard, and goal. Drive thru operations, tracking the line chart and scheduling shifts, insuring speed, quality, and delight (North Star) handling and organizing store shipments and deliveries. Tasks of training new hires in policy, standard, and goal. Drive thru operations, tracking the line chart and scheduling shifts, insuring speed, quality, and delight (North Star) handling and organizing store shipments and deliveries.

    • United States
    • Restaurants
    • 700 & Above Employee
    • Server/ Bartender
      • Jan 2014 - Jun 2016

      Duties Include: Greeting entering guests, accurately taking food orders, cash handling, creating a terrific dining experience and atmosphere, training new employees, take out orders, completing side work and maintaining a clean an organized restaurant. Duties Include: Greeting entering guests, accurately taking food orders, cash handling, creating a terrific dining experience and atmosphere, training new employees, take out orders, completing side work and maintaining a clean an organized restaurant.

    • United States
    • Restaurants
    • 700 & Above Employee
    • Kitchen Manager
      • Jan 2012 - May 2016

      Duties Include: Prepping, Open and close procedures, training new hires, customer service, leader of S.W.A.T training seminar, Preparing all recipes, ServSafe Certified, handled transactions, storage room organizing, station manager, fax orders and online transactions, Assist the Apprentice in store needs, inventory tracker Duties Include: Prepping, Open and close procedures, training new hires, customer service, leader of S.W.A.T training seminar, Preparing all recipes, ServSafe Certified, handled transactions, storage room organizing, station manager, fax orders and online transactions, Assist the Apprentice in store needs, inventory tracker

    • Medical Practices
    • 1 - 100 Employee
    • Certified Medical Assistant
      • Oct 2010 - Nov 2013

      Duties Include: Answer Phones, Ekg's, Book Appointments for patients, room and vital patients, data entry, make sure all rooms are clean and stocked, file all dications, Dr's notes, labs, test etc., make sure medicine cabinet is always stocked with sample medications, TTM checks, supply ordering, Prep charts for daily appointments, event monitor hook-up, training staff, EHR trained Duties Include: Answer Phones, Ekg's, Book Appointments for patients, room and vital patients, data entry, make sure all rooms are clean and stocked, file all dications, Dr's notes, labs, test etc., make sure medicine cabinet is always stocked with sample medications, TTM checks, supply ordering, Prep charts for daily appointments, event monitor hook-up, training staff, EHR trained

  • Kaplan College
    • Panorama City, CA
    • Financial Assistant
      • Feb 2010 - Dec 2010

      Duties Include: Invoices, Deposits, assist Educational Director with daily tasks, Open and closing of accounts, cancelling out files and loans, filing away student files, receive and register payments, scanning/copying, worked hand and hand with the Kaplan Representatives, completed and started new student files, made spread sheets of student payment plans, part of advisory board. Duties Include: Invoices, Deposits, assist Educational Director with daily tasks, Open and closing of accounts, cancelling out files and loans, filing away student files, receive and register payments, scanning/copying, worked hand and hand with the Kaplan Representatives, completed and started new student files, made spread sheets of student payment plans, part of advisory board.

    • United States
    • Retail
    • 700 & Above Employee
    • Shift Team Lead
      • Apr 2005 - Sep 2009

      Duties included: Tracking sales as well as shrink rates, conference calls regarding monthly results, train new hires, transfer stock items, advertisement board of Los Angeles area, customer service and quality, handle all returns and bulk issues, scheduling during peak hours and holidays Duties included: Tracking sales as well as shrink rates, conference calls regarding monthly results, train new hires, transfer stock items, advertisement board of Los Angeles area, customer service and quality, handle all returns and bulk issues, scheduling during peak hours and holidays

Education

  • Kaplan College-North Hollywood
    Certificate, Medical/Clinical Assistant

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