Mark Haste

IT Manager at Aqua Clear Water Systems
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Contact Information
us****@****om
(386) 825-5501
Location
US

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5.0

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Tom Burnett

Mark's IT team was excellent; very knowledgeable and responsive. This is a direct reflection on Mark's management of the department. Mark would be a great asset to any organization.

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Credentials

  • Improving Your Listening Skills
    LinkedIn
    Dec, 2019
    - Nov, 2024

Experience

  • Aqua Clear Water Systems
    • United States
    • Consumer Services
    • 1 - 100 Employee
    • IT Manager
      • Dec 2020 - Present

      • Direct IT operations focused on developing, implementing, and supporting enterprise technology systems and networks; ensure that IT teams and services function according to strategic business objectives. • Evaluate existing IT architectures and use findings to identify and capitalize on opportunities to implement IT solutions that enhance business performance. • Lead the engineering and deployment of completely redesigned production environments, configuring and delivering servers, networking equipment, and cybersecurity tools to achieve improved domain performance and security postures. • Manage all aspects of solution development and delivery projects, including conducting project planning, cost estimation, project team management, system development, testing, and implementation, and providing ongoing post-implementation support. • Establish an IT culture that ensures excellent user and customer experiences by maintaining strong professional relationships across diverse business units and customer groups.

  • KeyLogic (previously IIA)
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Systems Team Lead
      • Feb 2016 - Nov 2020

      • Coordinated projects to implement and support data center infrastructures, leading the planning and completion of physical and virtual server rollouts, server architecture upgrades, and application integrations. • Developed and deployed testing environments that enabled the validation of proposed software releases, ensuring proper functionality of software prior to production deployment. • Led a project to upgrade 30 Linux servers to a new version of CentOS Linux, achieving all project deliverables with no impacts to business continuity. • Engineered hyperconverged virtual server architectures to consolidate physical servers, improve domain manageability, and enhance infrastructure performance. • Drove high levels of customer satisfaction and service value by leading user-facing help desk, Windows Administrators, Linux Administrators, network specialist, and data backup/recovery teams and customer service processes.

  • Edwards Supply Co., Inc.
    • United States
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • IT Manager
      • Apr 2013 - Feb 2016

      • Managed the development, implementation, and support of business systems, including deploying customer web experience systems, web store architectures, business intelligence platforms, LAN / WAN networks, email servers, and disaster recovery plans. • Negotiated and procured vendor-provided hardware, software, and services, ensuring optimum pricing and service-level agreements (SLAs). • Directed a migration project focused on modernizing sales order processing and inventory control; collaborated with end users, consultants, and vendors to drive the successful completion of migration deliverables. • Developed business intelligence solutions that improved the ability to measure operational performance and implement streamlined business processes; managed all aspects of data mining, data modeling, data analytics, and data visualization.

  • Edifys Financial Group
    • Director of Technology
      • Sep 2011 - Apr 2013

      • Manage LAN, WAN, WLAN, Desktop Support, Customer Relationship Management (CRM) database, e-mail, disaster recover, mobile devices, and web content. • Create, edit, and distribute marketing materials including direct mail and customer testimonies. • Work with clients and potential clients to review retirement investment planning. • Manage LAN, WAN, WLAN, Desktop Support, Customer Relationship Management (CRM) database, e-mail, disaster recover, mobile devices, and web content. • Create, edit, and distribute marketing materials including direct mail and customer testimonies. • Work with clients and potential clients to review retirement investment planning.

  • Management Solutions
    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • IT Manager
      • Oct 2010 - Sep 2011

      •Managed SharePoint development staff with projects for Oak Ridge National Lab, Oak Ridge Associated Universities, and United States Army Corps of Engineers. Worked with clients to scope projects, developers to build deliverables, and tested to verify quality of work. •Developed SQL reports for Primavera Project Management software using both Microsoft SQL and Oracle PCL. •Maintained company servers, computers, network, telecom, LAN, WLAN, MS Office software, VMware, Anti-virus, backups, and patch management. •Implemented web based store for classroom training offerings. •Managed vendor relationships for outsourced IT functions.

  • Emerson
    • United States
    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • Manager, Information Technology
      • Jan 2001 - Sep 2009

      One of 8 executives leading $75M+ business unit. Directed the Information Technology department by identifying and driving technology initiatives for both company strategic imperatives and corporate standardization.Selected to help lead 18 month business systems migration from separate Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems to a centralized Oracle system saving the company $3M over 5 years.Actively participated in setting company goals and managed the Information Technology organization in support of these goals.Directed Development team of 4 developers to work with sister divisions in gathering business requirements and expected results for application development for Sales, Marketing, Finance, and Operations using various platforms including .Net, C#, and SharePoint connected to SQL Server while focusing on leveraging these applications across divisions for common business practices and reporting. Implemented a document imaging system that was able to reduce document scanning time and increase employee effectiveness by more than 30 percent.Led a team including a consultant in streamlining the sales commission review and approval process that was successful in decreasing the number of individuals involved from fifteen to four.Eliminated data center power failures by installing backup generator that allowed 24x7 global customer support and insured 100 percent system availability of business systems and telecommunications for supporting customersAssisted in expanding customer support capabilities globally by linking separate telecom systems and consolidating to one database improving the support experience of customers.Worked with Procurement to analyze and negotiate new cellular contract that consolidated service and realized $120K annual savings.Selected by Oracle, PeopleSoft, and FourthShift to present customer best practices to their development teams.

    • IT Manager
      • Feb 1993 - Sep 2009

      One of 8 executives leading $75M+ business unit. Directed the Information Technology department by identifying and driving technology initiatives for both company strategic imperatives and corporate standardization.

    • Manager, Systems Operations
      • Jan 2000 - Jan 2001

      Managed the company Data Center, Telecommunication system, Local Area Network, and Internet connectivity with a staff of 2 Infrastructure employees.Maintained and performed regular testing of company Disaster Recovery Plan.Decreased after-hour data system processing time from 8 hours to 3 allowing updated data reporting to be available at the beginning of the work day for European operations.

    • Database Administrator
      • Jan 1997 - Jan 2000

      Administered and optimized both the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) databases.Implemented MS SQL Server Data Warehouse and reporting solution that enabled employees to quickly and easily retrieve pertinent data relevant to their areas of expertise that allowed them to quickly report on Key Performance Indicators.Managed and tuned replicated Customer Relationship Management systems for both in-house and remote users.

  • Computational Systems Inc.
    • Programmer/Analyst
      • Jan 1996 - Jan 1997

      Designed, developed and implemented applications based on business requirements.Maintained Fourth Shift ERP system and developed applications that integrated with the system.Maintained Bar Coding system integrated with ERP system.

    • Programmer
      • Jan 1994 - Jan 1996

      Designed, developed and implemented applications based on business requirements.Designed, developed, and implemented various Executive reporting systems that were used to manage Key Performance Indicators.Designed, developed, and maintained Sales Commission capture program and reporting system.

    • End User Computing Specialist
      • Jan 1993 - Jan 1994

      Performed Help Desk activities.Optimized PC performance in order to improve employee effectiveness.Supported standard Office applications.

Education

  • University of Tennessee, Knoxville
    BS, Computer Science
    1985 - 1990

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