Mark Hanson
Operations Manager at Greater Austin Asian Chamber of Commerce- Claim this Profile
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Bio
Credentials
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Certified Associate in Project Management (CAPM)
Project Management InstituteOct, 2021- Sep, 2024 -
Level 3: Excel Purple Belt
McGraw-Hill - SIMnetAug, 2021- Sep, 2024 -
Social Sector Leadership
Philanthropy UniversityJun, 2017- Sep, 2024 -
Train the Trainer
Dale CarnegieJun, 2012- Sep, 2024
Experience
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Greater Austin Asian Chamber of Commerce
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United States
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Non-profit Organizations
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Operations Manager
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Nov 2022 - Present
Managing membership care and services, organizational resources, ensuring client success, and operational excellence.
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Program Manager
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Feb 2022 - Oct 2022
Provides programmatic leadership through the lens of GAACC’s strategic goals, vision, and mission. Responsible for managing the daily activities and personnel engaged in community programs and events.□ Manages the scope, criteria, and timelines for a variety of member programs.□ Leverages great ideas and community leaders to create valuable programs and events that economically impact the greater Austin Asian business community.□ Evaluates program effectiveness and efficiency to meet membership success metrics.□ Collaborates with sponsors and partners to provide successful programs to elevate the greater Austin Asian business community.□ Maintains and recommends program budgets; assists in the completion of budget documents for executive presentations and impact reports.□ Responds to and works to resolve sensitive inquiries and complaints from internal and external stakeholders.□ Acts as a liaison, representing membership programs to the Board of Directors, community, and stakeholders. Show less
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Program Manager
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Aug 2016 - Jan 2022
Provides leadership and oversees progression of the business, quality assurances, and strategic goals. Summary of work performed: Developed business model and acquired sponsorship to launch successfully Created franchise concept branding and marketing collateral to facilitate growth Hired company leadership and built organizational structure to support strategic goals Conducted research analysis and onboarded a six-member instructional design team Acquired learning partners to engage with students resulting in 656 course graduates Provides ongoing leadership and adherence to company core values and mission Show less
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City of Kyle, TX
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United States
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Government Administration
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1 - 100 Employee
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Associate Project Manager
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Jan 2021 - Apr 2021
Conducted data research and cost analysis of work orders over the past three years to facilitate cost estimates and predictions for future projects in terms of dollars, time, and resources. Summary of work performed: Navigate asset management system and export quantitative data from 15 distinct work orders Create excel worksheets with updated work order costs, averages, and assessments Determine costs per unit of measurement to forecast city infrastructure budget requirements Research management systems to improve connectivity, optimize performance, and reduce expenses Show less
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Austin Community College
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United States
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Higher Education
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700 & Above Employee
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Steering Committee Member
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Sep 2018 - Mar 2020
Facilitated team performance to determine the scope and need for an Asian/American Center at ACC. Summary of work performed: Managed task schedule – facilitating committee objectives Led team communications with stakeholders to provide awareness and community support Documentation of 37 unique program events, including pictorial reports and graphic timeline Organized student and faculty information and feedback forums reaching 600+ individuals Facilitated team performance to determine the scope and need for an Asian/American Center at ACC. Summary of work performed: Managed task schedule – facilitating committee objectives Led team communications with stakeholders to provide awareness and community support Documentation of 37 unique program events, including pictorial reports and graphic timeline Organized student and faculty information and feedback forums reaching 600+ individuals
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STEPS Camp
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United Kingdom
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Hospitality
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Project Manager
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Mar 2015 - Jul 2016
Organize venue, professional service providers, and activities providing outstanding care in a positive environment for children on the Autism spectrum. Summary of work performed: Liaison with special group parents to advocate and create solutions to seasonal challenges Built partnerships with accredited service providers to facilitate appropriate skill development Collaborated with local institutions to increase the quality of services at a reduced cost Researched and informed beneficiaries of related grants increasing participation by 22% Provided affordable medical care through corporate SME assistance with an on-site nurse Coaching of special needs care, engagement, and de-escalation techniques for staff Show less
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Place for Change - Social Action Simplifed
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Canada
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Non-profit Organizations
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Project Coordinator
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Mar 2013 - Feb 2015
Planning, promotion, management, and engagement in the greater Austin area. Summary of work performed: Built relationships with Asian/American community and business leadership Approved all commercial storyboards and distribution of marketing material Organized advertising and social media messaging, including digital campaigns Managed budget and inventory facilitating year over year savings Networked with UT Longhorns Center for Community Engagement Facilitation of Austin Community College Study Abroad Program to India Managed cultural exchange programs to promote inclusion and service participation Show less
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Family Care Foundation
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United States
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Civic and Social Organizations
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Project Manager
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Oct 1998 - Feb 2013
Developed, planned, and executed international programs and projects. Summary of work performed: Grant applications and management exceeding $500,000 facilitating project development/operations Organizational capacity building – applying systematic continuous improvement practices improving annual efficiencies by 20% Managing towards sustainability – improving financial models towards sustainable services Youth leadership training and coaching through workshops, seminars, activities, and adventure Improved outreach & public relations marketing to an audience of 5,000+ community members Created Social Emotional Learning peace project in India assisting 74 schools over five years Led equal opportunity empowerment program serving 2,132 beneficiaries Volunteer program management – improved outcomes through training and online group platforms. Facilitated 23 events and connected 466 volunteers to local charities. Launched English learning center serving 100+ students through four-month courses Relief distribution of essential materials in 11 villages to over 5000 families, including a desalination project of 180 acres of farmland. Show less
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Education
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Texas State University
Certified Public Manager, Public Administration -
Austin Community College
Associate of Arts - AA, Business Administration and Management, General
Community
