Experience

The Malcolm Group
• Apparel & Fashion
• 1 - 100 Employee
• Stock Controller

  • Jan 2023 - Present

ANTONELLI BROS.LIMITED
• Manufacturing
• Stock Controller / Purchasing

  • Jun 2022 - Dec 2022


Kingsland Drinks

• United Kingdom
• Food and Beverage Services
• 100 - 200 Employee

• Stock Controller

  • Nov 2019 - Jun 2022

  Previously loved the company until I was declined for a promotion. I worked hard to get a team leader certificate and have found another company. Previously loved the company until I was declined for a promotion. I worked hard to get a team leader certificate and have found another company.



HEROtsc

• Romania
• Technology, Information and Internet
• 1 - 100 Employee

• Customer services professional (Vodafone)

  • Jul 2010 - Nov 2019

  •Taking payments from customers; •Analyzing customers bills as to usage; •Changing Customers price plan; •Delivering Customer service appropriate to customer needs and meeting / exceeding their expectations, Identifying relevant opportunities during the call and handling appropriately; •To deliver a positive and commercially viable customer experience by understanding customers requirements and matching products and services; •Develop good working relationships with other customer contact areas and have a clear understanding of how their offering supports Customer management in delivering a great customer experience and seamless service; •To ensure that incoming calls are answered within specified targets for levels of productivity; •Maintaining accurate customer records; •Actively share knowledge and experience with others in the team to improve overall team performance and the customer experience; •To understand and adhere to all company policies and procedures. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer services professional

  • Jan 2009 - Jul 2010

  •Taking payments from customers; •Analyzing customers bills as to usage; •Changing Customers price plan; •Delivering Customer service appropriate to customer needs and meeting / exceeding their expectations, Identifying relevant opportunities during the call and handling appropriately; •To deliver a positive and commercially viable customer experience by understanding customers requirements and matching products and services; •Develop good working relationships with other customer contact areas and have a clear understanding of how their offering supports Customer management in delivering a great customer experience and seamless service; •To ensure that incoming calls are answered within specified targets for levels of productivity; •Maintaining accurate customer records; •Actively share knowledge and experience with others in the team to improve overall team performance and the customer experience; •To understand and adhere to all company policies and procedures. Show less



Kingsland Wines & Spirits

• Stock controller / Accounts Assistant

  • Apr 2000 - Jan 2009

  •Controller of stock (dry goods and finished goods); •Year end customs stock take organizer; •Period end accounts controller; •helper to other departments with spreadsheet setup/problems; •Controlling and updating all POD's (proof of delivery); •Raising credits and invoices for different discrepancy’s; •Photocopying all POD's with discrepancy’s;• Creating and updating POD register (excel spreadsheet) and statistic reports for POD's; •Creating and updating different procedure forms, i.e. new GRN note, credit note header;•Implementing new GRN register and GRN forms. Show less



Video Controls Ltd

• China

• Accounts Assistant

  • May 1999 - Apr 2000

  •General sales ledger work (raising, printing invoices); •Banking cheques; •Keeping control of loans; •Maintaining loans database; •Creating new product codes; •General accounts work; •Reconciling the loans database with the sales ledger. •General sales ledger work (raising, printing invoices); •Banking cheques; •Keeping control of loans; •Maintaining loans database; •Creating new product codes; •General accounts work; •Reconciling the loans database with the sales ledger.



Jobwise / Hays Personel

• Administration Assistant / Payroll Assistant / Accounts Assistant (AGENCY)

  • May 1997 - May 1999

  •Updating old procedure reports, spreadsheets, protecting formulas from accidental deleting and improving the design to make easy to use, also combining one spreadsheet to another to make less errors; •Creating call reference numbers for customers details, serial numbers, asset numbers; •Creating Excel Spreadsheets for statistic reports; •Creating hamper statistic reports for managers; •Training employees the basics in excel to help to create better working spreadsheets; •Liaising with manager’s regarding spreadsheets, and other weekly and monthly reports. •Claims in flowers and wines; •Liaising with pub landlords, contractors and stores/logistics department in the installation of pub equipment; •General payroll duties; •General administration duties (ie, filing, photocopying, faxing, etc); •Inputting invoices, dispatch notes, goods received notes into computer. Show less



Technology PLC (now ICL)

• Returns Executive

  • May 1996 - May 1997

  Booking in grade 1 (shelf) stock; •Arranging collections of stock; •Liaising with customers on telephone with various queries and demands; •E-mailing salespeople to send replacement stock to existing customers; •Checking stock in repair centre to establish all stock returned from customer are correct and working. Booking in grade 1 (shelf) stock; •Arranging collections of stock; •Liaising with customers on telephone with various queries and demands; •E-mailing salespeople to send replacement stock to existing customers; •Checking stock in repair centre to establish all stock returned from customer are correct and working.



Eagle Ottawa Leather LTD

• Payroll Administrator

  • Jul 1994 - May 1996

  •Inputting production sheets on daily basis to computer; Handing out pay slips to all personnel; •Sorting out wage queries and underpayments; Calculating clock card hours and entering into payroll computer system; •Entering holidays and sickness into company payroll system. •Inputting production sheets on daily basis to computer; Handing out pay slips to all personnel; •Sorting out wage queries and underpayments; Calculating clock card hours and entering into payroll computer system; •Entering holidays and sickness into company payroll system.



Tarmac Construction Ltd

• Accounts Assistant

  • Apr 1992 - Jul 1994

  Passing invoices for payments; •Transmitting data to mainframe at Head Office; •Inputting delivery tickets;•Backing up fileservers on a daily basis; •Filing orders, invoices and delivery tickets; Entering and sorting queries on telephone. Passing invoices for payments; •Transmitting data to mainframe at Head Office; •Inputting delivery tickets;•Backing up fileservers on a daily basis; •Filing orders, invoices and delivery tickets; Entering and sorting queries on telephone.