Site and Facility Manager

• Mar 2021 - Present

Provide Operational efficiencies and a proven management philosophy for the facility and building management at NSW Ports sites. • Completion of periodic inspection tasks across the asset portfolio. • Proactive monitoring and planning of maintenance works for the portfolio through the remote building monitoring system; • Receiving tenant complaints and request for repairs on a 24/7 basis. • Inspection of the tenant requests and organising of suitably skilled contractors to complete repair works (selected from contractors engaged under site maintenance contracts), if deemed required. • Inspection of repairs undertaken by Contractors once the work is completed. • Liaise with colleagues, tenants, and other stakeholders on site to account for matters of access, operations, safety and security in undertaking any developments and maintenance works. • Manage the delivery of maintenance works by management of contractors, resolving problems, contract administration and negotiating and validating payments and variation claims and evaluating performance to ensure work is being performed to specification, quality, time and budget and to the approved WH&S standards and manage handover at completion; • Manage all WHS inductions of contractors, site users and authorities accessing site lands and undertaking related compliance audits • Develop annual maintenance budgets for each building asset; • Manage the delivery of facilities maintenance in accordance with the allocated budgets. • Prepare Request for Quotation and manage procurement of facility maintenance services from services contractors in accordance with site maintenance strategies; and • Maintain a safe work environment in compliance with site WHS management system.

Defects and Facility Manager

• Dec 2018 - Present

• Proactive monitoring and planning of maintenance works for the contract; • Inspection of the tenant requests and organising of suitably skilled contractors to complete repair works (selected from contractors engaged under site maintenance contracts), if deemed required. • Inspection of repairs undertaken by Contractors once the work is completed. • Liaise with colleagues, tenants, and other stakeholders on site to account for matters of access, operations, safety and security in undertaking any developments and maintenance works. • Manage the delivery of maintenance works by management of contractors, resolving problems, contract administration and negotiating and validating payments and variation claims and evaluating performance to ensure work is being performed to specification, quality, time and budget and to the approved WH&S standards and manage handover at completion. • Manage ALL Third-Party Suppliers conducting scheduled and reactive works • Instruct, co-ordinate, assign and manage all scheduled and non-scheduled maintenance repairs • Develop and manage Scheduled maintenance annual planner ensuring all plant and equipment is maintained and all buildings meet compliance requirements. • Assess all service reports/dockets/maintenance to ensure all works are performed and comply with standards. • Utilise CMMS system to generate, track, assign and manage work orders for reactive and scheduled maintenance tasks. • Utilise CMMS system to ensure all contractors are compliant • Collate and analyse Service documentation in line with Service Agreements an Accounting requirements. • Identify areas of non-compliance, rectification, replacement or upgrade to achieve best outcome for clients. • Manage any minor or major projects and co-ordinate appropriate teams and trades to meet client expectation.

Volunteer

• Sep 2001 - Mar 2021

I am an active member at my local SES unit. I hold both Operational and Rescue functions within the Campbelltown headquaters and our Sydney Sothern Region, in the position of Deputy Local Controller. For the past three years I have undertaken Critical incident - Peer Support training and currently an active member of our State Critical Incident Stress Management (CISM) Peer Support Team. I am an active member at my local SES unit. I hold both Operational and Rescue functions within the Campbelltown headquaters and our Sydney Sothern Region, in the position of Deputy Local Controller. For the past three years I have undertaken Critical incident - Peer Support training and currently an active member of our State Critical Incident Stress Management (CISM) Peer Support Team.

Manager Operations and Sales coordinator

• Aug 2018 - Nov 2018

Conducted an operations audit to calculated Mark-up Vs Margin; findings led to a costing review including a shift in the purchasing strategy and on-boarding of new financially viable suppliers. Key responsibilities: Service and Project manage out of the box solution based outcomes for customers of dry and/or refrigerated shipping containers through sales, modifications, lease and service arrangements across multiple industries in Food and beverage, cold storage, event and specialty one off custom builds.

Operations Coordinator

• Mar 2017 - Aug 2018

Improved the Operational function of a franchise business into a lean profitable business, increasing NP by over 12% and implement a 20% margin across revenue streams Key Responsibilities: Plan, Co-ordinate and quality assure maintenance and defect activities within the residential and commercial building sector while maintaining the highest levels of customer service and satisfactions. Improved the Operational function of a franchise business into a lean profitable business, increasing NP by over 12% and implement a 20% margin across revenue streams Key Responsibilities: Plan, Co-ordinate and quality assure maintenance and defect activities within the residential and commercial building sector while maintaining the highest levels of customer service and satisfactions.

Manager Operations - Account Management and Customer Experience

• Mar 2016 - Mar 2017

Transformed and unified an inefficient contract administrations and customer service team with low morale into an organized, lean and customer centric focused section, increasing customer completion rates from 10-12% to an above industry benchmark of near 45%Key responsibilities: Provide strategic leadership and operational management to the operational section including Account managers, customer service and sales teams. Oversee the co-ordination and development of partnered Registered Training Organisations (RTO), customer complaints and escalations team and implement the development, performance management and recruitment of operational employees.

Skills Recognition Manager

• Jun 2015 - Mar 2016

Provide strategic leadership and operational management to the customer service and sales teams, co-ordination with Registered Training Organisations (RTO), manage customer complaints and escalations, mentoring team members, training of team members, performance management, and recruitment.

Training & Development and WHS Specialist

• Sep 2011 - Apr 2015

Project managed from concept and implementation through to completion councils first delivered Certificate III in Operations for 40 outdoor staff covering Waste, Open space maintenance, Roads maintenance and both Civil and building and construction teams.Develop, implement and maintain new and existing skills of the outdoor workforce.Provide management and staff with advice and assistance on learning and development methodologies and the section’s current performance. Liaise with manager, Coordinator and Specialist to ensure the skill/training system is progressed and maintained.Assist with Occupational Health and Safety matters and ensure a consistent integration between Occupational Health and Safety and skills training.Facilitate the Operational section's Emergency Management requirementsUndertake all duties in a professional manner providing quality customer service.Duties•Maintain training records and statistics.•Deliver training programs.•Project Management in consultation with Manager and key staff.•Develop the annual training program in line with operational needs.•Prepare course handouts and arrange and follow up attendance at all training courses.•Design courses and programs in response to training requirements as required.•Evaluate and review Council’s learning and development programs to ensure they reflect best practices in conjunction with Operations Staff, Business Assurance and HR.•Liaise with Manager, Coordinators and Supervisors as to the training requirements for the outdoor workforce.•Maintain confidentiality and exercise discretion at all times.•Undertake induction program for depot staff.•Undertake regular reviews and inspection of work practices to ensure training/skills at he deport are current and address the work requirements needed to provide an efficient and effective operations.•Be actively involved in applying current best practice in skills, training and that Occupational Health and Safety is maintained.

Snr Learning & Development Officer

• Mar 2010 - Sep 2011

Principal Duties and Responsibilities:•Prepare and conduct corporate and skill based training programs.•Research, plan and implement a sustainable training program for Council.•Prepare training material and lesson plans for programs.•Design and conduct training using a blended learning and multimedia approach, including e-learning.•Ensure the quality and consistency of course content throughout a course life cycle.•Maintains safe and healthy training environment by following Councils policies and procedures.•Evaluates training by evaluating effectiveness of training learning objectives and transfer of the skills to the workplace.•Maintain L&D knowledge by attending educational workshops; network meeting; reviewing publications.•Contributes to L&D team effort by accomplishing joint goals in delivering quality learning and development to Councils staff. •Contribute to and monitor the annual training budget.•Review annually the Learning and Development Plan in conjunction with the L&D Group.•Administer Council's training records including maintenance and statistics in CHRIS and ECM.•Manage the engagement of external consultants/contractors within procurement guidelines to provide learning and development solutions for Council, within Procurement Guidelines.•Consult with and provide advice to Executive and line management on learning and development issues.•Review appropriate Learning and Development policies and procedures and internal processes in line with best practices and legislative changes.•Contributes to L&D team effort by accomplishing joint goals in delivering quality learning and development to Councils staff. •Actively support the direction of Council’s Corporate Plan, Workforce Management Plan and Human Resources Business Plan by seeking to provide Council with best practice innovative training programs and techniques.

Tree Care Team Member

• Sep 2006 - Mar 2010