Experience

ACEL POWER

• Canada
• Maritime Transportation
• 1 - 100 Employee

• Sales Business Development (Virtual Assistant)

  • Nov 2022 - Present



Upwork

• United States
• Software Development
• 700 & Above Employee

• Account Manager-Remote

  • Jul 2019 - Oct 2022

  • Work closely with the CEO to organize and manage marketing for SaaS software (GoHigh Level) and help with everything, including SaaS configuration, Onboarding SOPs, highly converting funnels, advanced automation, third-party integrations, course development, and dashboard customization. • Researching and qualifying new leads, making outbound calls, following up and communicating with customers to understand clients' needs, explaining and demonstrating features of products and identifying sales opportunities, and ensuring a smooth sales process. • Create and manage CEO & Company's branding thru written content outputs, graphic designs, logos, SEO, video content editing, outreach, social media management, branding - digital marketing, email marketing, follow-ups, and lead maximization of the CEO's productivity with systems for managing clients. Show less



Saperium

• Philippines
• Software Development
• 1 - 100 Employee

• Inside Sales Representative

  • Apr 2019 - Sep 2019

  • Responsible for impacting and achieving overall sales goals. • Contact dealers on a daily basis via telephone and internet to solicit and develop new buyer and seller business. • Maintain current customers and act as liaison for outside sales representatives, consignment dealers and auction personnel. Complete a minimum number of calls daily/weekly as set by supervisor or manager. • Build strong customer relationships through training, education and awareness to match the customer s needs to the product offerings. Navigate and educate customers on all aspects of company perspective and smart phone applications. • Properly use and navigate CRM/Sales force to log calls, run reports, and view dashboards. • Monitor all local competition and recommend competitive strategies to supervisor. • Communicate with all departments to ensure proper marketing of sale inventory and maximize vehicle exposure for sale. • Perform sale day duties such as customer service, block representation and post-sale reporting Show less



Ingram Micro

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Support Specialist

  • Jul 2018 - Mar 2019

  • Process complex to advance orders into the system under individual order characteristic requirements. The order may be received via email, fax, electronic (EDI, XML), web, telephone, or other relevant sources. • Generates/updates customer-specific reporting daily, weekly and monthly reports accurately. Reports can be received via email or generated using propriety systems. • Answer incoming customer calls, emails, or fax to fulfill requests for information and resolution of basic /standard issues or sales inputs within the defined SLA. • Perform outbound calls or emails to existing or prospective customers on important company initiatives such as customer follow-up, outcall campaigns, event recruitment, sales hot, or vendor leads. • Researches and confirms product availability and pricing to the requestor. • Responsible for creating or researching price quotes/sales opportunities in IMtellitrack and another customer-specific format (Excel). • Manages special pricing requests (ACOP/COG process) to ensure completion within customer SLA and maintain accuracy. • Ability to resolve cost override issues quickly by working directly with the vendor and the COG department. • Conducts basic to moderate level research to resolve problems (i.e., customer service issues: RMAs), presenting solutions and providing status updates for customers and managers. • Identifies cross-selling opportunities and advises customers on these options. • Recognize and routes proactive opportunities to more senior-level sales resource when standard correspondence transitions into higher-level opportunities. Identifies sales opportunities through basic/expected level of customer interaction, escalates those leads to a more senior level sales resource, and places possibility into CRM. Show less



Ingram Micro

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Appointment Setter

  • 2017 - 2018

  • Placing outbound calls to customers from the assigned lists and disseminating information according to the calling campaign parameters. Answer all customer questions and direct them to next-level contact if necessary. Attempt to complete the goal of the outcall by utilizing sales and customer service skills. • Accurately updating the call log to reflect the result of the outcall for each customer. Place customers on the Do Not Call list where necessary. • Send informational emails to each customer after the call is completed. • Provide continual customer service. Attend product knowledge training before each calling campaign. Must fully understand the purpose and goal of the outcall and be able to answer the fundamental question regarding the product or service being offered. Show less



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Nov 2016 - Apr 2017

  • Answering all incoming customer inquiries professionally with company pre-set service standards. • Be the main link between the delivery of all services and a single point of contact in assisting the client using neither educating nor rectifying the problem/issues of general information. • Answering all incoming customer inquiries professionally with company pre-set service standards. • Be the main link between the delivery of all services and a single point of contact in assisting the client using neither educating nor rectifying the problem/issues of general information.



transcosmos Asia Philippines Inc.

• Philippines
• Outsourcing/Offshoring
• 200 - 300 Employee

• Customer Service Representative

  • Aug 2016 - Nov 2016

  • Answering all incoming customer inquiries professionally with company pre-set service standards. • Anticipate and respond to telephone calls, emails, portals or chat according to the company's standard operating procedure promptly and professionally. • Act as the main link between the delivery of all services and a single point of contact for logging faults and providing general information and assistance to clients. • Monitor all rectification work in progress and keep the customer informed at every stage. Show less



Globe Group

• Telecommunications
• 700 & Above Employee

• Researcher/Call Out Agent

  • Jan 2012 - Apr 2015

  • Maintain internal activities of telemarketing research utilizing the most appropriate way to communicate with different behavior types of consumers using questioning and listening skills that support effective research. • Apply the proper telephone etiquette to satisfy various customer situations. • Apply probing skills in communication to have the best insights in resolving issues/problems in each project. • Consolidating all gathered data to make a constructive report on every project completed. Show less



Integrated Management and General Services Inc.

• Philippines
• Human Resources Services

• Travel and Tours Consultant

  • May 2011 - Nov 2011

  • Plan and carry out direct marketing activities to agreed budgets, sales volumes, values, product mix, and timescales. • Develop ideas and create offers for direct mail and marketing to major accounts by central market sector and products. • Respond to and follow up on sales inquiries by post, telephone, and personal visits. • Maintain and develop existing and new customers through planned individual account support and liaison with internal order-processing staff. • Monitor and report on activities and provide relevant management information. • Maintain and report on suitability for direct marketing and sales reporting purposes. • Attending training and developing relevant knowledge and skills. • Make a reservation booking and find travel package deals; other duties assigned. Show less



Cyber City Teleservices

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Service Representative

  • Jun 2010 - Dec 2010

  • Answer incoming calls from potential customers and contact customers via phone or mail using questioning and listening skills that support effective telephone communication, and use an effective approach to handle special telephone tasks like call transfers, taking messages, callbacks, holds, interruptions, and unintentional disconnects. • Use the most appropriate way to communicate with different behavior types on the telephone. • Answer incoming calls from potential customers and contact customers via phone or mail using questioning and listening skills that support effective telephone communication, and use an effective approach to handle special telephone tasks like call transfers, taking messages, callbacks, holds, interruptions, and unintentional disconnects. • Use the most appropriate way to communicate with different behavior types on the telephone.