Experience

Mueller - Innovative Custom Cut Solutions

• United States
• Aviation & Aerospace
• 1 - 100 Employee

• Industrial Customer Service Rep

  • May 2013 - Present

  AS9100C Internal Auditor AS9100C Internal Auditor



Sabic Innovative Plastics

• Netherlands
• Chemical Manufacturing
• 1 - 100 Employee

• Performance Customer Service Representative

  • Jul 2007 - May 2013

  Support multiple accounts totaling $21 million in annual revenue Manage customer’s stocking programs, JIT deliveries, and delivery schedules Lead carrier selection cost out project resulting in total cost out of $73,000 and improved carrier selection process Implemented change to expedited freight process resulting in faster approval/booking time Reviewed products on manual reservation due to interruption of raw material supply to determine if we had capacity to meet customer demand without depleting our stock Confer with customers to provide information about products, enter orders, or to obtain details of complaints Compare disputed orders with original purchase orders and information from invoices, and take appropriate action to resolve claim such as invoice adjustment, setup return, and shipping correct material Obtain and examine all relevant information to assess validity of complaints of late shipments and determine possible causes, such as warehouse scheduling error, carrier no show, or extreme weather conditions Designed and implemented Proactive Communication Tool used to capture market intelligence, customer demand changes, erosion, and problem areas of service Developed proactive communication standards and best practices to ensure delivery of consistent call quality Monitor call metrics to ensure call quality, company policy, and individual/team productivity targets are met Manage EDI for our customer service center. Ex:new customer set ups & troubleshooting failures Work closely with Pricing, Credit, IT, and Sales to analyze pricing claims inflow and determine discrepancies trends Liaise between Sales Development Leader, Product Engineers, and Plant Managers to investigate product quality issues Function as a System Super User for order management software, System ESS. Assist with trouble shooting technical and performance problems, developing testing protocols for system changes prior to roll out and work with IT to implement corrective actions Show less



Q.C. Apparel

• Director of Operations

  • Jan 2005 - Jan 2007

  Managed 3 customer accounts totaling $1 million in annual revenue Supervised 35 member production team Developed customer order tracking system through Excel Scheduled/managed all production orders Coordinated all inbound/outbound shipping/receiving. Implemented inventory system for raw materials/finished goods. Ran weekly payroll Managed 3 customer accounts totaling $1 million in annual revenue Supervised 35 member production team Developed customer order tracking system through Excel Scheduled/managed all production orders Coordinated all inbound/outbound shipping/receiving. Implemented inventory system for raw materials/finished goods. Ran weekly payroll