mark gerrey

Support Engineer at Aurora IT (NSW) Pty Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
AU
Skills

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Credentials

  • Microsoft Certified Systems Engineer: Windows 2000 Server (MCSE)
    Microsoft
    Oct, 2001
    - Nov, 2024
  • Advanced Diploma of Communications Management
    Royal Australian Navy
    Jul, 2000
    - Nov, 2024
  • Certificate Iv in Vocational Training (Instructional Management)
    Royal Australian Navy
    Nov, 1998
    - Nov, 2024
  • Certificate III in Frontline Management
    Royal Australian Navy
    Apr, 1998
    - Nov, 2024
  • Google Analytics Individual Qualification
    Google
    Nov, 2019
    - Nov, 2024
  • Google Search Ads Certification
    Google
    Nov, 2019
    - Nov, 2024

Experience

  • Aurora IT (NSW) Pty Ltd
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Support Engineer
      • Feb 2020 - Present

      Microsoft Windows Server environments including: Active Directory, Terminal Services and Desktop environments. Wireless & Network Environments, including: connectivity, configuration and troubleshooting of: switches, routers, firewalls and security. Microsoft Core applications with a specific focus on Microsoft 365 and Azure platforms Microsoft Windows Server environments including: Active Directory, Terminal Services and Desktop environments. Wireless & Network Environments, including: connectivity, configuration and troubleshooting of: switches, routers, firewalls and security. Microsoft Core applications with a specific focus on Microsoft 365 and Azure platforms

  • TMA GROUP LIMITED
    • United Kingdom
    • 1 - 100 Employee
    • IT Systems Admin
      • Dec 2019 - Feb 2020

      Office 365 Migration for 350+ users  Effective communication skills in report writing, business correspondence & user instructions.  Executing technology implementation projects.  Conveying complex IT concepts to non-IT users.  Strong interpersonal skills to collaborate with external business partners.  Time management skills - able to thrive under pressure.  Supporting Microsoft platforms and applications in commercial environments, i.e. Windows 7 and 8, Microsoft Office 2010/2013, Office 365, Active Directory, MS Exchange 2010, 2013.  Knowledge of server operating systems such as Server 2008, 2012, 2016, 2019.  Active Directory environment knowledge (i.e. Schema Upgrades, GPO implementation).  Hardware break/fix experience.  Working within a virtual environment

  • Mr Scaffold
    • Australia
    • Construction
    • 1 - 100 Employee
    • IT & Marketing Manager
      • Jul 2018 - Nov 2019

      A multi-faceted position reporting to the General Manager with accountability for the comprehensive review and upgrading of the branding and presentation of the company website, marketing, social networking and PPC budget management. Additionally the complete range of all technical IT systems, specifications, introduction and implementation of upgrades and user support.

    • IT & Marketing Manager
      • Nov 2015 - Jun 2018

      ACHIEVEMENTS • Developed and implemented Controlled Document System for ISO 9001:2015• Increased effectiveness of SEM Campaigns through restructuring and re-sectoring facilitating a 50% decrease in budget allocation.• Rebuilt Website for greater SEO impact and smoother UX implementing online purchasing and improving sales effectiveness resulting in a website listing at the top of first page for selected keywords• Revised and updated all Social Media output to a single Branding style• Introduced Bing Ads – Display Ads – Shopping Ads & Video Brand Awareness campaigns

  • Carrolls Business Solutions
    • Australia
    • Software Development
    • 1 - 100 Employee
    • Technician - Managed Services
      • Apr 2014 - May 2015

       Lead Technician for Managed Services for multiple ERP customers  Vendor liaison & Customer support. Responsible for all escalations for customer issues related to IT outside the purview of the ERP solution.  Lead Technician for Managed Services for multiple ERP customers  Vendor liaison & Customer support. Responsible for all escalations for customer issues related to IT outside the purview of the ERP solution.

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