Mark Franks

Senior Field Service Engineer lll at EMSAR - Equipment Management Service and Repair
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Contact Information
us****@****om
(386) 825-5501
Location
Atlanta Metropolitan Area
Skills

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Credentials

  • DOT Hour of Service
    Joerns Healthcare
    Sep, 2018
    - Nov, 2024
  • Chemical Safety
    Joerns Healthcare
    May, 2018
    - Nov, 2024
  • Electrical Safety
    Joerns Healthcare
    May, 2018
    - Nov, 2024
  • Fire Safety Management (FSM)
    Joerns Healthcare
    May, 2018
    - Nov, 2024
  • Personal Protection Equipment
    Joerns Healthcare
    Apr, 2017
    - Nov, 2024
  • Bloodborne Pathogens
    Joerns Healthcare
    Jan, 2017
    - Nov, 2024
  • Hospice Training
    Joerns Healthcare
    Oct, 2016
    - Nov, 2024
  • Infection Control
    Joerns Healthcare
    Mar, 2016
    - Nov, 2024

Experience

  • EMSAR - Equipment Management Service and Repair
    • United States
    • Medical Device
    • 100 - 200 Employee
    • Senior Field Service Engineer lll
      • May 2019 - Present

      • Full-service onsite asset management including maintenance, repair and installation for 1300 OEM hospital assets (bed services) • Complete time and material repairs on a full line of Stryker (primary) and Hill-Rom critical care and med surge hospital beds • Maintain assets information required by GE Medical and all accrediting agencies • Maintain a complete parts inventory, including quarterly cycle counts • Maintain communication and direction from customer project manager to achieve monthly compliance • Lead trainer and mentor for all on boarding new Field Service Engineers (bed services) • Provide technical support for new Field Service Engineers Show less

  • Joerns Healthcare
    • United States
    • Medical Equipment Manufacturing
    • 500 - 600 Employee
    • Field Operations Manager
      • Jul 2016 - May 2019

      • Manage 5 South East US warehouses that service 165 locations and generate $7M in sales• Manage 22 service technicians and vehicle fleet• Hire and train new field technicians, some of who had no prior experience• Ensured technicians comply with DOT guidelines• Perform payroll, review and approve Accounts Payable• Establish quality standards and procedures for the processing of DME • Achieved 100% Quality Audit• Improved inventory scan rate from 45% to 98%• Reduced associate turnover to less than 5%• Reduced overtime from 28% to 14% through effective scheduling and shift management• Decreased after hour service calls by 44%, by refining quality control processes• Developed a field asset scanning process that reduced data collection by 58%. This lead to the development of an APP that is being used company wide Show less

    • Team Lead Field Service Tech
      • Jan 2009 - Jul 2016

      • Deliver and install DME• Perform preventive maintenance on all equipment to insure product quality• Meet patient needs by proactive inventory controls• Manage field service technicians’ routes to maximize customer service• Maintain proper record keeping, to meet quality control standards• Ensure a safe work environment for all team members by following all company safety standards.• Achieved a quality audit score of 100%, 4 years in a row• Developed a preventative maintenance program that reduced after hours service calls by 80%• Achieved 100% associate retention 5 years in a row.• Completed successful warehouse integration during the merger with Joerns Healthcare LLC• Planned and supervised the relocation of the warehouse. Coordinated all aspects of site development Show less

  • Schwan's Company
    • United States
    • Food and Beverage Manufacturing
    • 700 & Above Employee
    • CUSTOMER SALES ROUTE MANAGER
      • Feb 2008 - Dec 2009

      • Managed 18 retail accounts• Control shrink by managing Inventory levels• Coordinate marketing and retail displays with customers• Meet customer product demands through accurate product forecasting • Increase sales by increased plan facing and end displays• Develop marketing plans for new product rollouts• Consistently exceeded monthly sales plan

    • CUSTOMER SERVICE DELIVERY REP
      • Mar 2006 - Feb 2008

      • Direct supervision of 9 consumers brand route managers• Insured all route managers complied to DOT guidelines• Responsible for all aspects hiring and training• Assisted and supported route managers with long term route planning and development• Maintained daily sales records and monitored all aspects of cash control

Education

  • Lansing Community College
    Business Administration and Management, General
    1983 - 1984
  • Everett High School
    1977 - 1980

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