Experience

SPINS

• United States
• Market Research
• 300 - 400 Employee

• Director of Product Management

  • Jun 2022 - Present

  Cincinnati, Ohio, United States



84.51˚

• United States
• Business Consulting and Services
• 700 & Above Employee

• Program Lead

  • Jan 2022 - Jun 2022

  Cincinnati, Ohio, United States Program Lead for enterprise capabilities encompassing API platform, identity access management, and cloud DevOps.

• Director, Product & Design

  • May 2019 - Jan 2022

  Cincinnati, Ohio Product Manager focused on Customer Insights platform. Lead a team of product managers, engineers, and designers to deliver insights on Kroger’s 60 million households.

• Client Success Manager

  • Jan 2018 - May 2019

  Cincinnati, Ohio

• Associate Director

  • Apr 2015 - Dec 2017

  Cincinnati, Ohio Scrum Master, Product Owner SAFe SPM/PO certification



dunnhumby

• United Kingdom
• Advertising Services
• 700 & Above Employee

• Associate Director

  • Jul 2013 - Apr 2015

• MicroStrategy Developer

  • May 2011 - Apr 2015

  cincinnati MicroStrategy (9.4.1,9.3x, 9.21, 9.02) developer. Semantic layer creation, object creation, report and dashboard development. Work with business analyst, product owners, and database teams to build, test, and implement reporting dashboards on large datamarts that answer business questions and provide insight into the organization and their customers.



Yum! Brands

• United States
• Restaurants
• 700 & Above Employee

• Sr. Technical Business Analyst

  • Jun 2008 - Jan 2011

  Louisville, Kentucky Area •Support home office integration for accounting and payroll systems for over 120 KFC franchise organizations nationwide. •Develop and foster relationships with franchise organizations’ leadership team and staff and third party vendors. •Collaborate on projects with IT Sr. leadership team and other departments (Marketing, Finance, Communications, Franchise Operations, HR/Training, and Shared Services). •Represent franchisees, with different perspectives and expectations, on internal… Show more •Support home office integration for accounting and payroll systems for over 120 KFC franchise organizations nationwide. •Develop and foster relationships with franchise organizations’ leadership team and staff and third party vendors. •Collaborate on projects with IT Sr. leadership team and other departments (Marketing, Finance, Communications, Franchise Operations, HR/Training, and Shared Services). •Represent franchisees, with different perspectives and expectations, on internal projects that affect proprietary software development and implementation. •Translate system specifications and problems to technical and non-technical stakeholders. •Develop online dashboard reporting, using MicroStrategy business intelligence software, for internal and external users. •Create custom Excel workbooks, utilizing VB macros, vlookup, pivot tables, and graphs. •Develop and deliver communications to internal and external audiences on system outages and enhancements. •Develop and conduct face-to-face and web-based training sessions on multiple applications for franchisees and restaurant management teams.

• Team Leader

  • Jun 2006 - May 2008

  •Led 7-10 analysts in a national live call center supporting Yum Brands restaurants with defined service level agreements and tracked performance. •Coached and developed analysts to build bench strength. •Coordinated and delivered training sessions on new software and hardware releases. •Coordinated and led monthly and quarterly team meetings. •Compiled and analyzed historical data, providing recommendations to other teams in support of call reduction strategies. •Supported… Show more •Led 7-10 analysts in a national live call center supporting Yum Brands restaurants with defined service level agreements and tracked performance. •Coached and developed analysts to build bench strength. •Coordinated and delivered training sessions on new software and hardware releases. •Coordinated and led monthly and quarterly team meetings. •Compiled and analyzed historical data, providing recommendations to other teams in support of call reduction strategies. •Supported department and company initiatives in driving continuous improvement to exceed performance metrics.

• Operations Analyst

  • May 2003 - May 2006

  •Provided Tier 2 support for restaurant POS, BOH systems, and networks in a national call center for KFC and LJS/A&W restaurants. •Placed outbound calls for dispatch of onsite system repairs. •Trained new hires. •Authored and revised modules for internal training certification. •Received performance awards for productivity, accountability, and leadership.



GE

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Internship Sales & Marketing

  • Jun 2002 - Jun 2003

  •Assisted appliance pricing manager in supporting of over 200 sales and marketing personnel. •Performed competitive pricing analysis utilizing ad hoc SQL queries for various sales and marketing groups. •Performed analytical work with sales team to map GEI appliance models with competitors. •Developed a new appliance comparison application using ASP.NET, which eliminated the current manual process. •Updated GEI’s Pricing Quickplace (intranet). Worked extensively in Excel and… Show more •Assisted appliance pricing manager in supporting of over 200 sales and marketing personnel. •Performed competitive pricing analysis utilizing ad hoc SQL queries for various sales and marketing groups. •Performed analytical work with sales team to map GEI appliance models with competitors. •Developed a new appliance comparison application using ASP.NET, which eliminated the current manual process. •Updated GEI’s Pricing Quickplace (intranet). Worked extensively in Excel and Access to compile / format reports. •Maintained and updated pricing databases with over 5,000 SKUs from GEI, competitors, and third party data. Show less



University of Louisville Dept. of Obstetrics

• Lab Technician II

  • Jan 1999 - Jan 2002

  Performed independent research on gene expression and disseminated findings to research directors. Co-authored six peer-reviewed research publications. Assisted with the development of grant proposals and publication of research findings. Provided help desk support / tier one support for computer users in lab. Developed and maintained lab's website.