Experience

Shelter Brewing Co

• Restaurants
• 1 - 100 Employee

• Cusomer Service Attendant

  • Jun 2023 - Present



Margaret River HEART

• Australia
• Performing Arts
• 1 - 100 Employee

• Customer Service Volunteer

  • Sep 2022 - Mar 2023

  To assist the Margaret River HEART entertainment venue, by supporting local artists, world class events and providing excellent experiences for the community and visitors to the South West. To assist the Margaret River HEART entertainment venue, by supporting local artists, world class events and providing excellent experiences for the community and visitors to the South West.



Apple Perth City

• Apple Specialist – Sales / Services / Products

  • Dec 2019 - May 2022

  Moved from Genius Bar to focus on Customer Service strengths for personal and professional growth. Chose to add value to consumer and business customer interactions by creating energy and excitement around Apple Services, Products and Accessories provided in-store and through Online Support. Explains technology in everyday language using analogies where needed. Offers all POS purchase options and utilises knowledge gained in the Genius Bar to assist team members and customers. Stays inquisitive about technology and shares benefits for better use of innovative Apple products in-store and on LinkedIn. Show less

• Apple Technical Specialist / Support / Genius Bar

  • Oct 2017 - Dec 2019

  Provided high-quality, face-to-face customer service, technical support and offer options for customers needs at the Genius Bar. Connected with customers who are looking to get more out of their personal or business products through Apple Support and Business Services. Resolved software issues; Assessed hardware issues; Processed devices for repairs and replacements; Documented issues to ensure accurate outcomes.



Apple Perth City (Re-Tyred)

• Perth, Western Australia

• Apple Specialist – Sales / Services / Products

  • Mar 2014 - Oct 2017

  Provided exceptional customer service. Helped customers choose exactly the right Apple Services, Products and third party Accessories. Used POS systems to finalise sales and refunds. Processed Latitude loan repayments. Completed Carrier Contracts for Telstra, Optus, Vodafone. Worked with Team Leaders and Managers to develop and grow professionally. Provided exceptional customer service. Helped customers choose exactly the right Apple Services, Products and third party Accessories. Used POS systems to finalise sales and refunds. Processed Latitude loan repayments. Completed Carrier Contracts for Telstra, Optus, Vodafone. Worked with Team Leaders and Managers to develop and grow professionally.



Apple Perth City

• Perth, Western Australia

• Apple Camp 2017 Champion

  • Dec 2016 - Jan 2017

  Championed Apple Camp 2017 to ensure all tasks for the iMovie, iBook, Programming and Coding workshops were organised and delivered on-time. Encouraged parents to participate with their children, inspire creative thinking, better manage their projects and share the learning experiences as a family. Championed Apple Camp 2017 to ensure all tasks for the iMovie, iBook, Programming and Coding workshops were organised and delivered on-time. Encouraged parents to participate with their children, inspire creative thinking, better manage their projects and share the learning experiences as a family.



The Precinct and No Mafia

• Victoria Park and Northbridge, Perth, Western Australia.

• Part Owner

  • Jan 2012 - Dec 2016

  Part owner of two successful restaurants specialising in Modern Australian cuisine [The Precinct] and Southern Italian style food [No Mafia]. Part owner of two successful restaurants specialising in Modern Australian cuisine [The Precinct] and Southern Italian style food [No Mafia].



Apple Perth City

• Perth, Western Australia, Australia

• Apple Creative

  • Mar 2016 - Oct 2016

  Facilitated ‘One to One’ hands-off training sessions during 2016 to empower people to take control of their own personal learning of Apple devices by: • Leading, Directing and Validating an individual's learning styles through the use of • Presentations, Conversations and Demonstrations, • Asking Open and Closed Questions to discover participants needs to • Explain Apple Terminology, Hardware, Software, Products and Services • Factually and Accurately through the use of understandable and simple language by using customer service skills and analogies. Show less



Mark Fisher Design (Re-Tyred)

• Perth, Western Australia

• Graphic Designer

  • Apr 1994 - May 2015

  Provided commission-based freelance creative services. Specialised in project management for graphic design, brand identity and advertising for start-ups, small firms and non-profit organisations. Provided commission-based freelance creative services. Specialised in project management for graphic design, brand identity and advertising for start-ups, small firms and non-profit organisations.



Curtin University

• Australia
• Higher Education
• 700 & Above Employee

• Design and Production Coordinator

  • Jul 2013 - Aug 2013

  Worked as contract Design and Production Coordinator. Managed and maintained the delivery of project management services for design, photography and production for CITE magazine. Worked as contract Design and Production Coordinator. Managed and maintained the delivery of project management services for design, photography and production for CITE magazine.



WA Newspapers Limited

• Osborne Park, Western Australia

• Senior Designer / Creative Manager / Certificate IV Trainer

  • Apr 1994 - Jul 2013

  Co-managed team of 18 people (writers, designers and production staff) as Creative Manager / Senior Designer / Trainer for in-house advertising and marketing design teams. Co-managed team of 18 people (writers, designers and production staff) as Creative Manager / Senior Designer / Trainer for in-house advertising and marketing design teams.



Encore Productions

• Osborne Park, Western Australia

• Art Director / Designer

  • 1993 - 1994

  Worked with management and sales team to provide design and advertising concepts for company's clients. Worked with management and sales team to provide design and advertising concepts for company's clients.



Rhema Advertising Design / RAD Advertising

• Victoria Park, Western Australia

• Art Director / Designer (Business Owner)

  • Jul 1987 - Jul 1993

  Responsible for the direction of administrative, sales and creative staff. Facilitated project management and creative services for direct clients and sub-editorial control of Rhema Life newspaper. Responsible for the direction of administrative, sales and creative staff. Facilitated project management and creative services for direct clients and sub-editorial control of Rhema Life newspaper.



Real Art Design

• Perth, Western Australia

• Art Director / Designer (Business Owner)

  • 1984 - 1987

  Worked as a freelance visualiser / graphic designer for direct clients and Perth Advertising Agencies. Worked as a freelance visualiser / graphic designer for direct clients and Perth Advertising Agencies.



Corporate Image

• East Perth, Western Australia

• Graphic Designer

  • 1982 - 1983

  Worked as graduate designer on company ID projects. Worked as graduate designer on company ID projects.