Experience

Highlander Computing Solutions

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Account Manager

  • Mar 2023 - Present

  Based in the industrial heart of Sheffield, Highlander has been making IT uncomplicated since 1995. Our team of certified industry experts takes your IT challenges off your hands and applies a breadth of genuine knowledge and proven experience to create the ideal solution. We’ve been doing this for a very long time, so we know what works when it comes to transforming your business’ IT.We’ll bring every skill we have to the table to ensure you become more efficient, your people more productive, and most importantly, your IT less complicated. We don’t do anything by halves, either, and truly value the importance of establishing honest, lasting relationships with you and your team. That’s why 75% of our valued customers have been with us for 5 years or more. Suffice to say, once we’re in, we’re in for the long-haul.Our desire to uncomplicate through connecting with people, fixing problems and improving outcomes is rooted in our passion for family – not just for our brilliant team and their loved ones, but the entire community of customers we serve and local organisations that we’re proud to partner with. We believe our new company film captures this spirit. Show less

• Commerical account manager

  • Sep 2019 - Present

• Internal Account Manager

  • Nov 2015 - Aug 2019

  Sales Support function – assisting the Commercial Account Managers with:-o Quotations & Pricingo Order processingo Service delivery queries and improvementso Client liaisono Customer meetings



XLN | for small business

• United Kingdom
• Telecommunications
• 200 - 300 Employee

• Provisioning Specialist

  • Jun 2015 - Nov 2015

  Working in the fulfillment team at XLN to provide ADSL and FTTC services to business customers Working in the fulfillment team at XLN to provide ADSL and FTTC services to business customers



Millgate Connect

• Sheffield

• Installation Co-ordinator

  • May 2014 - Jun 2015

  Project management of Unified Comms solutions including: PBX systems including Shoretel, Mitel, Avaya HVX systems including Gamma Horizon MPLS networks ADSL / FTTC installations ISDN2e and ISDN30 installs PBX maintenance Point of contact for a customer base of over 1000 PSTN and Data Circuits, 2 MPLS networks and maintenance of over 30 PBX systems. Writing the processes from scratch for the pre-sales /provisioning / in-life support sections of the company leading to Millgate Connect Ltd. Recently achieving the ISO 9001 qualification Use of SAP Business One system for creating SO’s and PO’s Strong communications skills with suppliers to build lasting relationships and push for better costs. Show less



Plusnet

• United Kingdom
• Telecommunications
• 300 - 400 Employee

• Faults Analyst

  • Mar 2011 - Apr 2014

  Plusnet Plc. Technical support analyst / Faults case manager / Provisioning analyst Skills involved: Strong understanding of customer’s internal equipment that could be causing broadband issues Strong knowledge of how broadband can go wrong leading to the property Good problem solving capabilities Customer service Placing broadband and phone orders including ADSL, FTTC and simultaneous LLU takeovers Plusnet Plc. Technical support analyst / Faults case manager / Provisioning analyst Skills involved: Strong understanding of customer’s internal equipment that could be causing broadband issues Strong knowledge of how broadband can go wrong leading to the property Good problem solving capabilities Customer service Placing broadband and phone orders including ADSL, FTTC and simultaneous LLU takeovers



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• 1st line technical support

  • Apr 2010 - Apr 2011

  Providing hardware and software support over the phone to customers of Dixons, Pcworld and Currys, taking 40-60 calls a day Skills involved: Customer service Problem solving Technical knowledge Providing hardware and software support over the phone to customers of Dixons, Pcworld and Currys, taking 40-60 calls a day Skills involved: Customer service Problem solving Technical knowledge