Mark Fijen

Sale and Marketing Manager - Chief Engineer - Operations at Bhutan Spirit Sanctuary
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Contact Information
us****@****om
(386) 825-5501
Location
Paro District, Bhutan, BT
Languages
  • English Full professional proficiency
  • German Full professional proficiency
  • Dutch Native or bilingual proficiency
  • Portuguese Full professional proficiency
Skills

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Credentials

  • Google Ads Search Certification
    Google
    Mar, 2022
    - Oct, 2024

Experience

  • Bhutan Spirit Sanctuary
    • Bhutan
    • Hospitality
    • 1 - 100 Employee
    • Sale and Marketing Manager - Chief Engineer - Operations
      • Aug 2021 - Present

      Responsible for sales & marketing, all engineering- , housekeeping -, purchasing, -F&B, and Finance related departments In more detail: • Overseeing all engineering activities at Bhutan Spirit Sanctuary in Paro Bhutan • Managing maintenance schedules: Plant and Equipment Planned Preventive Maintenance (PPM) • Developing emergency plans including monitoring of fire systems • Development and management of maintenance database • Inbound Water - and Sewage Treatment Plant management • HVAC (Heating, ventilating, and air conditioning) management • Accompanying purchasing process of technical units Show less

  • INTERz - Solutions
    • Portugal
    • Business Consulting and Services
    • Digital Marketing & Process Improvement Manager
      • Jun 2019 - Present

      • Digital Marketing & Social Media Management: Instagram, Linkedin, Twitter, Facebook • Social Media Calendar / Planning Content / Follow up • Campaign Management • Mailchimp / Newsletter Creation • Google Analytics • Google Adds • Customer Database management • Data analysis and digital administration support (Excel / Acces) • Interim / Logistics Management • Process analysis, continuous Improvement • Lean studies/value chain analysis / 5S implementation • Digital Marketing & Social Media Management: Instagram, Linkedin, Twitter, Facebook • Social Media Calendar / Planning Content / Follow up • Campaign Management • Mailchimp / Newsletter Creation • Google Analytics • Google Adds • Customer Database management • Data analysis and digital administration support (Excel / Acces) • Interim / Logistics Management • Process analysis, continuous Improvement • Lean studies/value chain analysis / 5S implementation

  • Fabory - a Grainger company
    • Logistics and Distribution Manager - Portugal and Spain
      • Dec 2019 - Feb 2021

      • Distribution Center - Operations Management of 20 team members • Inbound transport management from Asia and The Netherlands • Outbound transport to Portugal and Spain • Distribution Center - Operations Management of 20 team members • Inbound transport management from Asia and The Netherlands • Outbound transport to Portugal and Spain

  • SOLidariedade Foundation
    • Netherlands
    • Non-profit Organizations
    • Founding Partner | Director
      • Feb 2012 - May 2019

      Responsible for continuous improvement processes and projects: •Program: coordination and monitoring of annual programs, responsible for strategic planning development. Result: 20% more project closing rate. •HR department: recruiting employees, conducting performance reviews, developing job descriptions. Result: employee turnaround reduction of 33%. •Finance / IT: developing annual budgets, IT infrastructure and technology. Responsible for continuous improvement processes and projects: •Program: coordination and monitoring of annual programs, responsible for strategic planning development. Result: 20% more project closing rate. •HR department: recruiting employees, conducting performance reviews, developing job descriptions. Result: employee turnaround reduction of 33%. •Finance / IT: developing annual budgets, IT infrastructure and technology.

  • VSO
    • United Kingdom
    • Non-profit Organizations
    • 700 & Above Employee
    • Management Consultant
      • Feb 2009 - Jan 2012

      •Analysing and mapping of supply chain, registering movement in SC. Result: a database for medicine registration. •Workflow of product groups, ABC analysis. Result: 15% cost reduction •Improved product availability of 220 SKU´s in supply chain system. •Analysing and mapping of supply chain, registering movement in SC. Result: a database for medicine registration. •Workflow of product groups, ABC analysis. Result: 15% cost reduction •Improved product availability of 220 SKU´s in supply chain system.

  • UPS Supply Chain Solutions
    • United States
    • Transportation, Logistics and Storage
    • 700 & Above Employee
    • Contract and Implementation Manager
      • Aug 2006 - Jan 2009

      Customers: NXP-semiconductors and Philips Medical Systems. Summary of duties:•Implementation of the central warehouse for the European distribution.•Full training of new workforce teams.•Responsible for annual budget and profit & loss: €1.000.000, -.•Continuous cost reduction programs. Result: yearly reduction of 15%•Set-up of a customer service and after sales department. Result: complaint reduction of 25% and increased customer satisfaction index.

    • Operations Manager
      • Jun 2003 - Jul 2006

      Customer: Cisco SystemsSummary of duties:•Operational management of the X-dock warehouse, daily operational in and outbound management.•Capacity tool development based on lean principles. Result: better inside in workflow-production steps, reducing costs with 10%.•Productivity improvement activities, using KPIs and 5S system. Result: productivity gain of 17%.

    • Operations Supervisor
      • Sep 2001 - May 2003

      Customer: Dell ComputersSummary of duties:•Daily management of outbound flow, monitoring and evaluations of KPIs. Result: improving OTS performance with 25%.•Responsible for maintenance and inventory loss program: by counting systems recovering more than €50.000, - of value.•Implementation of planning tools.•Set up quality, security and safety management.•Improving productivity within agreed key performance indicators.•Leading a group of 30 FTE.

    • Business Analyst
      • Jul 1999 - Sep 2001

      Customers: Alcatel and Cisco SystemsSummary of duties:•Supply Chain redesign, warehouse design, capacity calculation, distribution network redesign, implementation of IT systems, analyzing transport modalities.•Production chain steps design based on lean principles: value added services.•Project Management, pre calculations, and implementation of new customers.•Design and implementation of new accounts within UPS.•Review transport lanes and conducting the stock move for Alcatel in France.•Coordinating of the building process of a 17.000 square meters large new warehouse.•Setting up a new site in Penang, Malaysia. Show less

Education

  • Eindhoven University of Technology
    Master of Science - MS, Industrial Engineering and Management Science
    1995 - 1999
  • Zuyd Hogeschool | Zuyd University of Applied Sciences
    BSc, Industrial Engineering
    1991 - 1995

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