Mark Gonzales

Chief Transformation Officer at Pennsylvania Auditor General
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Contact Information
us****@****om
(386) 825-5501
Location
New Cumberland, Pennsylvania, United States, US

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Experience

    • United States
    • Government Administration
    • 1 - 100 Employee
    • Chief Transformation Officer
      • Feb 2023 - Present

      Senior executive responsible for leading and managing the department’s transformation initiatives. My primary focus is to develop and execute strategies that drive significant changes in the organization's structure, operations, culture, and technology to achieve its long-term goals and objectives.Responsibilities include::1. Developing a comprehensive transformation roadmap that outlines the steps necessary to achieve the organization's goals.2. Working with other senior executives and stakeholders to build consensus and alignment around the transformation strategy.3. Driving the implementation of the transformation plan, including managing project timelines, budgets, and resources.4. Ensuring that the organization's culture and structure support the transformation, and that employees are trained and equipped to work in new ways.5. Monitoring and measuring the progress of the transformation initiative and adjusting, as necessary.Overall, the position plays a critical role in driving change and innovation within an organization and is responsible for ensuring that the transformation initiative delivers the desired outcomes and benefits. Show less

    • Workforce Development Manager
      • Feb 2022 - Feb 2023

      Career Coach professional responsible for designing and implementing programs and initiatives to improve the skills and capabilities of employees within the department. My primary goal was to enhance the overall performance of the workforce by identifying gaps in skills, knowledge, and abilities, and then designing training programs and development plans to bridge those gaps.Key responsibilities included conducting needs assessments to identify areas for improvement, developing and implementing training programs, measuring the effectiveness of training programs, managing budgets and resources for training, collaborating with other departments and stakeholders to ensure alignment with organizational goals, and providing ongoing coaching and support to employees.As a successful workforce development manager, I leveraged; excellent communication, organizational, and leadership skills, worked collaboratively with other departments and stakeholders, managed multiple projects simultaneously, and utilized data analysis and reporting. My deep understanding of adult learning theory, instructional design principles, and evaluation methodologies enhanced individual employee performance and the department as a whole. Show less

    • United States
    • Government Administration
    • 1 - 100 Employee
    • Manager of Workforce Development and Training
      • Jul 2019 - Jan 2022

      Served as the Office of the Budget liaison and career development solutions manager in all matters related to the oversight, coordination and development of workforce planning and development programs in connection with providing executive leadership support to the Bureau Director and Chief Accounting Officer. Supervised and led Comptroller Operations’ talent management programs including recruitment, competency model assessment, career counseling, and human resource development in support of over 400 telework and on-site employees. Key Accomplishments: • Established workforce development policy through the interpretation, application, and implementation of Commonwealth policies. • Developed, managed, and directed the career counseling program to overcome skill gaps and promote employee development. • Implemented and managed the Mentorship, Knowledge Capture, and Succession Planning programs. • Responsible for certification programs to support professional education for the Certified Public Accountant, Certified Fraud Examiner, and Certified Government Financial Manager programs. • Led change management initiatives for multiple programs. • Directed all activities involving the recruitment and onboarding including recruitment activities at colleges and career fairs. • Enhanced social media procedures, enabling the recruitment team to better connect with our target market in digital spaces. • Advised executives on trends, issues, and risks; determining risk mitigation strategies; determining proper utilization and production; determining corrective measures and training enhancement. • Collaborated with department managers and executives to develop and execute annual training plans to maximize results. • Directed multiple support projects to include defining project scope, operational requirements, support roles, and time management. • Responsible for high level internal and external policy coordination, in addition to assigning work to team members. Show less

    • Armed Forces
    • 700 & Above Employee
    • Sergeant Major
      • Jan 2015 - Jun 2019

      • Senior Executive Manager with (8) directs including supervision and assignment delegation for 800+ member team • Oversaw all aspects of department operations and support sections in production, safety, equipment, performance, quality and records management • Conducted performance reviews providing coaching and feedback to benefit both organization and employee • Improved morale and management communication by creating employee recognition and rewards practices • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality • Spearheaded strategic planning operations to coordinator proper allocation of resources in alignment with mission and capabilities • Brought about substantial operational improvements by updating policies and enhancing enforcement • Proactively identified and solved complex problems impacting operations management and business direction Show less

  • 3rd Marine Aircraft Wing
    • San Diego, California
    • Sergeant Major
      • Jun 2011 - Dec 2014

      • Directed (10) senior managers with over 3,000 personnel across 8 organizations during combat operations in Afghanistan • Facilitated monthly and quarterly leadership workshops to share best practices that optimize productivity • Oversaw all corporate communications to streamline data and information sharing initiatives • Empowered staff members to contribute to continuous improvement, quality and growth of the organization through leadership and development initiatives • Achieved and surpassed operational targets through effective staff management, task allocation and planning coordination • Implemented process improvements based on identification of productivity or quality issues • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making • Improved morale and management communication by creating employee recognition and rewards practices Show less

    • Armed Forces
    • 700 & Above Employee
    • Sergeant Major
      • Aug 2008 - May 2011

      • Managed over 150 employees geographically disbursed across Southern California and the Pacific Islands • Enhanced the performance of team members through the use of strategic and tactical approaches, motivational coaching and training on topics such as effective prospecting, sales negotiations and presentation development • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies • Interpreted, explained and enforced human resources policies to keep staff in compliance with standards • Supported executive decision-making by reporting on metrics and recommending actionable improvements • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce • Trained, mentored and motivated employees to maximize team productivity Show less

    • First Sergeant
      • Feb 2005 - Jul 2008

      - Trained, assigned and supervised personnel to accomplish multiple projects ranging from combat patrols, base security, perimeter security, entry control points, and public relations with international communities. - Formed a combat unit form various personnel augments forging them into a cohesive well-trained and efficient combat force specializing in installation security and international relations. - Supervised two combat deployments specialized in mounted combat patrols, embassy reinforcement, port security and civil action missions. - Engaged in the health, welfare, training, and readiness of 200 Marines and families both within the United States and abroad. - Assigned and supervised a cohesive combat team of personnel from different job backgrounds to mitigate hostile and vulnerable relations. - Coordinated tribal meetings between Combined Joint Armed Forces and Executive Djiboutian African Leaders to establish a healthy relationship to support tribe growth and prevent terrorism. Show less

    • Armed Forces
    • 100 - 200 Employee
    • Logistics/Embarkation Manager
      • Jun 1993 - Jan 2005

      • Supervised and directed five project managers ranging from: Engineering, transportation, embarkation and logistics, medical, and communications. • Coordinated the logistical support for major support commands providing the pick-up/delivery of supplies, ammunitions, vehicle recovery, and personnel movements. • Attended high-level meetings, conferences and planning cells while providing decisions and recommendations to meet all logistical requirements. • Planned and supervised multiple projects to include convoy operations, marshaling staging areas, transportation of personnel and equipment, and logistical sustainment of multiple units. • Coordinated transportation, crane operations, and forklift support at naval installations and foreign ports. • Conducted inspections of containerization, hazardous material, and load plans for aircraft and amphibious shipping. • Supervised and managed the repair and upkeep of installation buildings and grounds, provided logistical support for multiple projects, and coordinated with outside agencies to facilitate required support. • Organized the execution of complex operations with 100% accuracy, success, including the scheduling, and movement of hundreds of personnel and the timely transfer of millions of dollars’ worth of equipment to support and maintain operations. Show less

    • Armed Forces
    • 700 & Above Employee
    • Recruiter
      • 1998 - 2001

Education

  • Columbine High School
    Diploma
    1984 - 1987

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