Experience

Signarama

• United States
• Retail
• 300 - 400 Employee

• Service Manager

  • Jan 2019 - Present

  Support, mentor, organize, schedule, direct and coordinate service calls and installations for EMC Boards, LED Signs, Raceway Signs, Flex Faces, Pylon Tenant Panels, Poly-carbonate Pan Faces, Channel Letters, FCO Letters, Neon lamps, outages. Supply technicians with the necessary materials to complete the work order request on time & on budget to meet customer expectations & satisfaction. Support, mentor, organize, schedule, direct and coordinate service calls and installations for EMC Boards, LED Signs, Raceway Signs, Flex Faces, Pylon Tenant Panels, Poly-carbonate Pan Faces, Channel Letters, FCO Letters, Neon lamps, outages. Supply technicians with the necessary materials to complete the work order request on time & on budget to meet customer expectations & satisfaction.



The Miner Corporation

• United States
• Facilities Services
• 200 - 300 Employee

• Quote Specialist - Account Manager - Facilities Service Specialist

  • Jul 2014 - Dec 2018

  Provided Account Management for Service Request Work Orders from start to finish. Tasks included dispatching Affiliates (vendors), sending Purchase Orders, Order Acknowledgements, Service Report and other job sensitive paperwork, gathering information on repair status from service technicians to provide Customers with updates usually through an external web portal. Generated quote proposals as needed based on severity of service repairs needed in relation to NTE set dollar amount on work order. Completed closeout process for customer in portal and internally, verified all documents to be correct in system for billing to complete final invoice and payment process. Participated in conference calls, corporate review meetings, scorecard metrics and overall performance of account. Show less



Wausau Window and Wall Systems

• United States
• Construction
• 100 - 200 Employee

• Regional Estimating Manager - Engineered Sales

  • Jan 2012 - Jun 2014

  Provide quote proposal management for budgetary, design build and hard bid project requests on highly engineered commercial building façade products. Territory coverage of approx. 26 states along with outside territories such as Canada, Puerto Rico, Guam and the US Virgin Islands. This role included supervising approx. 5 associates titled Engineered Sales Estimators. Projects would have a pre-bid meeting to determine structural engineering, submission engineering, production engineering, existing or newly designed product to meet specification criteria and performance requirements stated by project Architect. Proposals would be reviewed prior to submitting for scope coverage depth, strategic financial reasons, shop capacity, engineering and production hours required. As the Regional Estimating Manager, I reported to the VP of Engineered Sales. I also worked directly with another Regional Estimating Manager, Architectural & Sales Representatives along with 3 Market Managers covering targets markets of Military, Education and Healthcare. Tasks included initial review of potential projects for bid, scheduling teams for engineering pre-bid and design meetings, off-site training seminars, construction site visits, facilitating solid customer relationships, meeting bid margins, meeting company strategies, hitting targeted financial budgets, delegating work load to meet bid volume and provide the associate performance feedback through scheduled reviews and discipline if determined to be necessary. Show less

• Team Leader - Advantage by Wausau

  • Nov 2010 - Jan 2012

  My role included supervising approx. 5 associates titled Product & Pricing Specialist/Project Manager. I would schedule work volume, provide mentoring on best direction, discuss strategies as needed with multiple bid projects, review proposals as needed based on dollar amount before submitting and follow up with customers and sales representatives for feedback on proposal as it relates to the competition. As Team Leader, I reported to the VP of Advantage by Wausau. I was responsible for working directly with our Sales Representatives covering that territory, facilitating solid customer relationships, meeting bid margins, meeting company strategies, hitting targeted financial budgets, delegating work load to meet bid volume and provide the associate performance feedback through scheduled reviews and discipline if determined to be necessary. Show less

• Engineered Sales Estimator

  • Mar 2008 - Nov 2010

  My role involved full review of Architectural prints and project specifications to determine the needs of the building as envisioned by the Architects design. I would meet with our in-house engineering team assigned to the project. We would discuss the drawings, best product applicable to meet design and confirm what I needed for support. I would generate my take-off for bid purposes including all aluminum framing, glazing infill types, trim accessories, installation aids such as anchors or a starter system. The engineering team would determine how many structural, submission and production engineering hours would be needed in order to meet design from the preliminary drawings to final installed product. Once my proposal was created, it would be reviewed for complete scope coverage, wording of inclusions or exclusions, profit margin and sign-off by the Regional Estimating Manager, VP of Engineering, VP of Manufacturing and President depending on level of ROS and total amount of the bid. Tiers would determine the level of sign-off. If the Project was approved per my proposal, it was handed off to the Project Manager of the assigned Engineering team to continue until the job was completed. Show less

• Product and Pricing Specialist /Project Manager

  • Mar 2006 - Mar 2008

  My role involved reviewing customer supplied Commercial window & door takeoffs along with project specifications out for bid. I generated Quote Proposals for Glass & Glazing Installers so they could submit them to the General Contractor for awarded of contract. If successful, the approved order would go through material procurement and production scheduling. I would assist with any submittal items requested by the Architect or Owner and supply product details, product information, air and water test performance reports, warranty documentation and drawing support as needed. Project management involved making sure the product materials (extrusions) were received correctly and on time for production needs, visit the production floor for any issues and track project until the installation is complete. Show less

• 1st Shift Lead/Supervisor for Window & Door Sash Line

  • Jan 2000 - Mar 2006

  My role included supervising between 8 – 10 production associates for all Rolling and Hung window / door products the company offered at the time. I was required to monitor production numbers, review tooling requirements, set up an automated glazing machine, product quality assurance at all work stations, administer WIP (work in process) flow, follow lean manufacturing fundamentals, participate in Kaizen blitzes, review shop production drawings, insure consumables at full at work stations, Kanban ideals practiced, handle rework issues as needed, report back any material tolerance issues so it can be addressed and corrected immediately and effectively communicate and coordinate shift change items. Show less

• Glazing and Fabrication Production Associate

  • Aug 1994 - Jan 2000

  My role as manufacturing associate included working in the wet & dry glazing departments. They would wet/dry glazed operable window sash and wet/dry glazed patio door sash. Infills of glass, lexan or composite sandwich panels would be set in fixed or operable frames or sash. Glazing beads would be installed and any decorative trim such as tape applied muntins. A silicone wet seal was applied to the exterior perimeter where the infill and glazing rabbet met. The gap where the silicone adhered to was separated by butyl, tape, gasket or rubber wedge. I also work in material handling, machining, fabrication, glass line production, assembling sales samples and shipping departments. I wanted to learn as many shop areas as possible to strengthen my skill set for further advancement within company. Show less