Mark Evans
Business Analyst at Tialis Essential IT- Claim this Profile
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Bio
Credentials
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ITIL V3 Foundation
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Experience
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Tialis Essential IT
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United Kingdom
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Information Technology & Services
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1 - 100 Employee
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Business Analyst
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Feb 2023 - Present
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Allvotec
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United Kingdom
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IT Services and IT Consulting
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100 - 200 Employee
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Business Analyst
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Oct 2014 - Feb 2023
I am currently a Business Analyst at allvotec (previously Daisy Partner Services) Daisy Partner Services, part of the wider Daisy Group Ltd., provides hands-on expertise in every vital area of business technology and communications, from professional services, through to business continuity and network services, connectivity, LAN, WiFi, security, Unified Communications and Collaboration (UC&C), cloud and managed IT services. Through our relationships with System Integrators, Telcos, Original Equipment Manufacturers (OEMs) and Value Added Resellers (VARs), we manage highly complex, business-critical IT and communication services for our partners’ enterprise customers. As part of my role, I am responsible for providing daily metrics reporting, monthly billing, volume and KPI reporting. As well as ad hock analysis and reporting to improve the service provided or identify issues. This is acheved using a variety of tools manipulating data from Remedy, ISM/ESLS & our internal time management system HandLE. You can learn more about Daisy Partner Services by visiting our LinkedIn page: www.linkedin.com/company/daisy-partner-services or by clicking the link to our website below. Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Service Delivery Analyst
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Nov 2012 - Oct 2014
Responsible for maintaining & improving deskside service delivery across twenty Blue Chip companies who have outsourced service delivery to IBMCreation, Population and monitoring delivery & quality metrics Deep dive ticket analysis to identify new call trends reducing service impact. Drive R2L and ticket reductionDriving ongoing service quality reviews with multiple service delivery partners
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Quality Analyst
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Jan 2011 - Nov 2012
Performance & Quality metric analysis for delivery teams across the North of England. Using Lean methodology to improve delivery performance and costs. Driving actions to resolve identified problems & defects.
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AstraZeneca
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United Kingdom
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Pharmaceutical Manufacturing
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700 & Above Employee
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Deskside Support Technician
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Sep 2001 - Jan 2011
Onsite support at Macclesfield Works, Kings Court & Renaissance Court site. Hardware support, Windows 2000 & Vista support, Office 2000 - 2007, SAP support. Network patching. Some VC support. Additionally I was SME for Bitlocker & Stock Control. Onsite support at Macclesfield Works, Kings Court & Renaissance Court site. Hardware support, Windows 2000 & Vista support, Office 2000 - 2007, SAP support. Network patching. Some VC support. Additionally I was SME for Bitlocker & Stock Control.
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Niche Computer Systems
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Nelson, Lancs
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Desktop & Server support.
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Sep 1999 - Aug 2001
Bit of everything. Building PC's & Servers often from components to fully operational with NT Server 4 installed and configured. Installation & support of OS and software created by Niche Computer Systems at customer sites. End to end installation of Networks from routing and installation of cat5/cat5e patch points to switch installation. Fault diagnosis & fixing of touch screen PC's. Bit of everything. Building PC's & Servers often from components to fully operational with NT Server 4 installed and configured. Installation & support of OS and software created by Niche Computer Systems at customer sites. End to end installation of Networks from routing and installation of cat5/cat5e patch points to switch installation. Fault diagnosis & fixing of touch screen PC's.
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Education
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The University of Salford
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