Experience

Contis

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Service Manager

  • Jan 2018 - Present

  management of the customer service team and support function for clients first point of contact

• Cusotmer Service / Support

  • Sep 2015 - Jan 2018

  Customer service and customer support



UKAR formerly Bradford and Bngley Building Society

• Customer Service Representative

  • Apr 2014 - Sep 2015



KONE

• Finland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• FM account administrator

  • Jan 2013 - Apr 2014

  Debt Management, Contract review, Invoicing, Invoice uploading

• Area Co-Ordinator London

  • Apr 2011 - Jan 2013

  • Sourcing of Lift and escalator parts• Ensuring the best priced correct parts are ordered• Maintaining lift off database• Daily calls to Area Managers• Dealing with customers• Use of SAP



Nathan Cubitt Trust

• Event Manager

  • 2011 - 2013

  Planning of events, team management, event promotion, recruitment of sponsors, cash control, health & safety,

• Event Manager

  • 2011 - 2013

  Event planningRisk assessmentsSponsorship SourcingPromotion of EventStewarding

• Event Manager

  • 2011 - 2013



British Gas

• United Kingdom
• Utilities
• 700 & Above Employee

• CSA Online (Webtech)

  • Jan 2010 - Apr 2011

  • Energy bill calculations for tariff changes and billing queries• Customer service through telephone calls, both inbound and outbound• Administration of accounts• Member of working part to ensure Digital achieves Call Centre Accreditation standard• Gap analysis as part of CCA• Use of SAP • Energy bill calculations for tariff changes and billing queries• Customer service through telephone calls, both inbound and outbound• Administration of accounts• Member of working part to ensure Digital achieves Call Centre Accreditation standard• Gap analysis as part of CCA• Use of SAP



Airedale NHS Trust

• Health, Wellness & Fitness
• 200 - 300 Employee

• HR Business Partner

  • Dec 2008 - Dec 2009

  Direct support for managers of support services within the TrustHR support for 2 restructures one involving outsourcing, and the other an internal restructureDiscipline and Grievance investigation and support for managersSickness Management training for all managersReviewing Trust HR PoliciesStress Facilitator for reduction of stress in the workplace Direct support for managers of support services within the TrustHR support for 2 restructures one involving outsourcing, and the other an internal restructureDiscipline and Grievance investigation and support for managersSickness Management training for all managersReviewing Trust HR PoliciesStress Facilitator for reduction of stress in the workplace



Ponden Mill

• HR Assistant

  • May 2006 - Feb 2008

  Writing of HR Policies for the group, inline with ACAS guidelinesTraining Program Writing and Delivery for interview skills and how to implement new policiesOffice Administration, letter writing, creating absence reports Accident Investigation and direct link for Group injury loss insurance claimsRecruitment through management of vacancies and distribution of applicants to area managersDiscipline and Grievance Investigation in supportive role of the appointed managerReport writing for absence and also accident statistics



Freshwater Coolers

• Team Manger

  • Mar 2006 - May 2006

  Team Managersales of water coolers Team Managersales of water coolers



British Gas Campaign

• Team Leader

  • Jun 2005 - Mar 2006

  Training new staff in how to give good Customer Service when on calls1-2-1's with team members to deliver feedback and also identify development needsCall Monitoring of agents call, both remotely and side by sideManagement of Teams day to day performance and commitment to schedule Training new staff in how to give good Customer Service when on calls1-2-1's with team members to deliver feedback and also identify development needsCall Monitoring of agents call, both remotely and side by sideManagement of Teams day to day performance and commitment to schedule



Calmag Ltd

• Business Development Manager

  • Aug 2004 - Jun 2005

  Delivering excellent Customer Service to both new and old customersOffice Administration for orders placed and delivery schedulesTelephone Sales to both new and old customers Delivering excellent Customer Service to both new and old customersOffice Administration for orders placed and delivery schedulesTelephone Sales to both new and old customers



Acorn Mobility Service Ltd

• Building Maintenance Supervisor

  • Jan 2003 - Jul 2004

  Responsible for all Health & Safety matters within the call centreMaintenance Contract Negotiations with outside contractorsBuilding Management for all heating, lighting, security and fire safetyProviding Health & Safety Training to all staff Call Centre Team LeaderTraining of new customer service agentsSales analysis per call and per man hourCarrying out 1-2-1's Setting up HR policies as this was a new call centre Responsible for all Health & Safety matters within the call centreMaintenance Contract Negotiations with outside contractorsBuilding Management for all heating, lighting, security and fire safetyProviding Health & Safety Training to all staff Call Centre Team LeaderTraining of new customer service agentsSales analysis per call and per man hourCarrying out 1-2-1's Setting up HR policies as this was a new call centre



Medacs Healthcare Ltd

• Placement Officer / Recruitment Consultant

  • Mar 2002 - Jan 2003

  Recruitment and placement of locum doctors, Checking on doctors legal rights to work and specialist skills Recruitment and placement of locum doctors, Checking on doctors legal rights to work and specialist skills