Logistics Coordinator

• Feb 2021 - Present

Operations Logistics Coordinator

• Oct 2020 - Dec 2020

-Boyle is a trusted partner to Big Pharma, emerging biotechs, medical device manufacturers and healthcare distributors. We transport the most sensitive life science products and materials, including biologics and vaccines, ensuring the highest quality and regulatory standards.-Boyle has extensive experience providing transportation expertise to the defense sector. The Federal Government and defense contractors trust us to meet the demands of their quality protocols and expectations, and to handle their logistics needs with optimal safety, visibility and reliability.

Customer Fullfillment Manager

• Dec 2019 - Aug 2020

- Review established reports on a daily, weekly and monthly basis to ensure jobs are progressing throughout the installation cycle in compliance with Window Nation's established lead time benchmarks.-Review all Guild Quality reports for the market as well as weekly and monthly reports to ensure all established benchmarks are achieved. -Track and monitor completed jobs to ensure collections are handled within the established benchmarks.-Oversee the daily duties of the admin processing team and order processing team to ensure deals are processed in a timely and accurate manner. -Interact with sales manager and sales representatives on branch operational concerns and updates to ensure they are properly practiced.-Oversee the installation audit process to ensure it is staffed adequately, that the staff is performing the necessary number of audits and that the audits are being properly tracked-Work with Director of Operations and other Customer Fulfillment Managers to make improvements to systems.-Evaluate each sale as a whole to identify and then address any escalated issues discovered before or at time of install through negotiations with vendor, customer and sales.• Oversee vendor capacity to ensure timeliness of installation and that appropriate sales mix is occurring for branch. Inform sales manager if mix is not aligned with expectations.-Proactively identify and educate sales team on best practices for achieving customer service benchmarks.-Constantly refine and improve the new hire training program for the ordering department to ensure adequacy of all training needs. -Derive and develop revenue generating programs.

Vice President of Operations

• Mar 2017 - Apr 2019

-Manage office in Boston, MA.-Responsible for hitting quarterly revenue & margin goals.-Point of contact for Canadian & Mexican imports/exports. Specializing in E-Manifest, ACI, & carnet clearances.-Creating & implementing standard operating procedures (SOP) manual for employees to follow.-Assessing risk regarding high value shipments & qualifying carriers.-Managing the speed and efficiency of customer payments and dispersal of funds to carriers.-Responsible for adhering to FMCSA, USDA & DOT regulations.-Responsible for training all new employees.-Responsible for creating all company protocols.

Director of Operations

• Nov 2015 - Feb 2017

-Ensuring all logistical operations run smooth and efficiently. -Point of contact for Canadien & Mexican imports/exports. Specializing in E-Manifest, ACI, & carnet clearances.-Responsible for maintaining cost effective transportation methods with customers.-Utilization of financial data to improve methods & implementation of organizational policies.-Responsible for developing and managing customer relationships.-Manage all outbound domestic & international less than truckload shipments for the Lower 48, Alaska, Canada & Mexico.-Qualifying and vetting carriers based on FMCSA regulations.-Resolving all customer and carrier questions and concerns in a timely manner.-Facilitating all shipping & receiving schedules for all truckload shipments.-Managing the speed and efficiency of customer payments and dispersal of funds to carriers.-Address all overflow and spot rate traffic.

Freight Broker

• Sep 2014 - Sep 2015

-Responsible for developing and managing relationships with carriers and customers to ensure customers goals and requirements are met. -Responsible for growing revenue, approving spot requests and obtaining rate agreements. -Responsible for soliciting truck load and volume shipments, tracking shipments and resolving discrepancies and coordinating pickup and delivery schedules. -Negotiate rates for service. -Maintains customer relations and communicates with customers to solicit business and provide solutions to problems. -Accountable to management and each other to ensure every task is done safely in accordance with Management Systems or business unit procedures with the objective of continuously improving our processes.-Responsible for understanding ocean liner and international shipping regulations. -Manage all outbound domestic & international less than truckload (LTL) for 17 states.-Provide logistical support for intermodal (railroad) shipping.

Outsourcing Intern

• Nov 2012 - Jun 2013

-Review, validate or complete tax documents based on client engagement agreement.-Review client information and underlying documentation for completeness and accuracy based on operational standards-Using CTI developed software:•Enter information provided by the client/account holder into the required fields.•Review and compare client information and underlying documentation to key parameters as identified.