Experience

Hemingways Lounge Bar

• United Kingdom
• 1 - 100 Employee

• Hospitality Consultant

  • Oct 2023 - Present



Hotel Bell Tent Ltd

• United Kingdom
• Events Services
• 1 - 100 Employee

• Food and Beverage Manager

  • May 2022 - Oct 2023

  •Planning & pre-production of all food & bar requirements. •Procurement of all kitchen & bar requirements inc kit, wet & dry goods. •Recruitment & training of onsite teams. •Menu design, testing and costing. •Working alongside internal managers & teams to ensure department is running inline with already established company systems. •Management & overseeing of day to day operations for all food & bar requirments at all event sites. •Implementation & signing off of all Health & Safety/Food Hygiene records across all food & bar outlets. •Management of all build & break operations at all events. •Involved from the ground up in the development & growth of this new division of the business. •Research and seeking out of new business opportunities. •New business meetings & pitches. Show less



location:live

• United Kingdom
• Events Services
• 1 - 100 Employee

• Location Acquisitions and Operations Manager

  • Jan 2022 - May 2022

  • Hunted, acquired and onboarded new event spaces and venues to the Beach Collection and Festival Collection portfolios in readiness for summer activations • Introduced and demod the Location Live platform, with oversight of all active deals • Communicated with agencies and brands and managed relationships with landlords • Implemented SOPs and SLAs for contracts, health, safety, compliance, logistics and client account processes that enabled smooth event plans and go-live • Hunted, acquired and onboarded new event spaces and venues to the Beach Collection and Festival Collection portfolios in readiness for summer activations • Introduced and demod the Location Live platform, with oversight of all active deals • Communicated with agencies and brands and managed relationships with landlords • Implemented SOPs and SLAs for contracts, health, safety, compliance, logistics and client account processes that enabled smooth event plans and go-live



Be Seasoned

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Senior Venue Operations Manager

  • Nov 2021 - Jan 2022

  • Planned and executed a series of events at Tower Bridge, with ownership of accredited suppliers, deliveries, collections, security, pre-rig and de-rig, building fabric and the planning and delivery of private events on top of public events • Recruited, interviewed, trained and led event and operations teams • Directed suppliers, caterers and production staff through fast-paced operations • Implemented personal development plans to target training for max staff performance • Managed the onsite relationship between Season Event and Tower Bridge teams • Contributed towards venue facility improvements and changes in processes Show less



Peppermint Bars & Events

• United Kingdom
• Events Services
• 1 - 100 Employee

• Event Manager

  • Jul 2021 - Sep 2021

  Short term freelance contract for Peppermint Events. • Event Manager to the Cloud 9 Glamping Event in Norfolk, with ownership of site setup, stock control, daily operations (security, medical, staff) and managing event teams • Acted as the Nominated First Aider and Lost Child Representative • Generated an end-of-day report, and ensured that active contractors met SLA • Oversaw trader inquiries, the community phone line and led the event control team • Responded to site emergencies and incidents, and liaised with authorities throughout • Ensured adhereance to licence (operating times, noise, alcohol sales, capacity) • Guided teams to meet Covid Safe procedures Show less



Wow Factor Weddings and Events

• London, England, United Kingdom

• Event Manager

  • Sep 2020 - Sep 2021

  • Events coordination, overseeing the setting up of home cinemas and dining pods, in addition to scheduling bookings/pick-ups and processing invoices • Client engagements, liaising directly with customers at their homes, ensuring that all catering services are in accordance with job specifications • Set up and management of event bars, and oversaw stock ordering • Events coordination, overseeing the setting up of home cinemas and dining pods, in addition to scheduling bookings/pick-ups and processing invoices • Client engagements, liaising directly with customers at their homes, ensuring that all catering services are in accordance with job specifications • Set up and management of event bars, and oversaw stock ordering



Culture Kitchen

• Sandton

• Business Owner

  • Jun 2014 - Apr 2021

  • Built rapport and relationships with all relevant stakeholders, relating to colleagues, junior staff/trainees, clients, customers, and vendors • Strategically planned and coordinated of events, with focus on operational & logistical factors, inc. staff, venue layout, stage builds, menu design, budgets, and schedules • Client engagements, relating to offering high levels of customer service, resolving issues efficiently, and tailoring our services to clients with specific requirements • Providing constant support with day-to-day marketing activities, inc. consumer research and market analysis, social media campaigns and brand building advertising strategies • Inventory management, in relation to stock control and processing orders • Managed budgets, vendor contracts negotiations, and monitored expenditure Show less



The Music Kitchen

• Port Elizabeth, Eastern Cape, South Africa

• Owner Operator

  • Oct 2011 - Jul 2015

  The Music Kitchen was bought as a private home, but with the vision of Mark Dorward became one of the premier events venues for 80 to 200 pax. Starting with only a stage and a bar, Mark built The Music Kitchen into a 'must stop' location for all of South Africa's music talent. Soon becoming well known for the top notch events and later for the brilliant comfort 'pub grub' and great service, The Music Kitchen grew in popularity and is still one of the top Venues in South Africa. Responsibilities: • Events management, with regards to booking national and international talent to perform at the venue’s various live music & comedy nights, in addition to overseeing staff scheduling and stage building procedures. • Client engagements, via face-to-face & telephone communication, handling any queries, taking bookings, and resolving any issues efficiently, to ensure maximum customer satisfaction and retention rates. • Producing innovative and engaging content for new marketing campaigns, overseeing engagement with the company’s target audience, via social media platforms, television, newspaper, and radio campaigns. • Financial coordination, including till management & cash reconciliations. • Inventory management, relating to the proper storage of dry, cold & bar stock, rotation, replenishments, and waste management. • Coordinating the training & development of junior staff, including the recruitment process, onboarding, and providing ongoing support Show less



East West Resorts, LLC

• United States
• Real Estate
• 1 - 100 Employee

• Hotel Front Desk Clerk

  • 2006 - 2007

  Responsibilities: - Demonstrating effective hospitality and customer service skills when greeting visitors, setting up tours, and making client reservations. - Client engagements, in relation to providing service information, and handling any enquires with regards to facilities, events and local amenities. - Coordinating facilities management operations on a daily basis, with regards to cleaning, presentation, replenishments, and room maintenance. Responsibilities: - Demonstrating effective hospitality and customer service skills when greeting visitors, setting up tours, and making client reservations. - Client engagements, in relation to providing service information, and handling any enquires with regards to facilities, events and local amenities. - Coordinating facilities management operations on a daily basis, with regards to cleaning, presentation, replenishments, and room maintenance.



Penmark Warehousing

• South Africa
• Wholesale Import and Export

• Buying and Sales

  • 2003 - 2006

  Responsibilities: - Development and implementation of various sales strategies, including cold-calling, upselling, and promoting product benefits, in accordance with specific client needs and company revenue objectives. - Client engagements, liaising directly with customers in order to handle complaints/enquiries, promote services, and obtain relevant feedback. - Data management, with regards to updating & monitoring weekly sales reports, in addition to maintaining order tracking systems. - Travelling to Hong Kong & China to attend the Canton Trade Fair on a biannual basis, in order to assist the owner in buying up-to-date products. Show less