Experience

Thera Trust

• Individual and Family Services
• 200 - 300 Employee

• Business Support Officer

  • Nov 2021 - Present



Environment SK

• Sales Officer

  • Aug 2020 - Oct 2021

  * Involved in the development of new private business along with growing the current parish council portfolio.* To prepare and produce complex tender documents in a timely manner.* To build long term relations by developing a marketing plan to increase business and company brand recognition. * Forged and nurtured impactful relationships with customers to cultivate loyalty.* To complete clerical duties in a fast paced environment. * To raise all quotations on the sage system for reporting.



PRET A VIVRE LIMITED

• United Kingdom
• Design
• 1 - 100 Employee

• Fitters Manager

  • Feb 2017 - Jul 2020

  * To manage the Fitting department. * Organise and coordinate daily appointment schedule paperwork and products for a team of Five fitters based in London.* The company offered a very personalised and individual curtain and blind service to a population of high end clients based in London.* Overall responsibility for the short / medium term planning and organisation of all resources. * Maximise fitters time and efficiency by revamping fitting schedules and workloads.* Creating a positive culture where the work can get done. * Identifying and managing risks, issues and dependencies.* Effectively builds and fosters high performing team by ensuring teamwork within the department.* Promoting a positive health and safety culture on site.* Reviews departmental procedures for improvement and recommendations.* Driving best practice standards and processes across the business.* Responsible for the management of the vehicle fleet.* Company turnover 3 million annually.



TNT

• Netherlands
• Freight and Package Transportation
• 700 & Above Employee

• Senior Sales Operator

  • Apr 2006 - Nov 2016

  * Promote a range of TNT services to prospective and existing customers* Achieve and maximise revenue targets set* Supervise a team of seven operators to achieve set targets within the Same day operation.* Recruit drivers and maximise all operational resources for both distance and bank contract requirements.* Make sure all collections and deliveries are carried out in a timely and cost effective manner* Ensures standards are enforced and establishes the team to embrace continuous improvement.



Southern Electric Power Company Limited

• Pakistan
• Oil and Gas
• 1 - 100 Employee

• Business Account Manager

  • May 1998 - Apr 2006

  * Responsible for providing accurate monthly and quarterly billing to a portfolio of multinational companies.* Manage and monitor all customer service issues. * Manage and develop accounts to maximise revenue. * Arrange and attend monthly review meetings with clients to discuss key performance indicators (KPI) and service level agreements (SLA), which have been agreed by customer from inception. * Responsible for providing accurate monthly and quarterly billing to a portfolio of multinational companies.* Manage and monitor all customer service issues. * Manage and develop accounts to maximise revenue. * Arrange and attend monthly review meetings with clients to discuss key performance indicators (KPI) and service level agreements (SLA), which have been agreed by customer from inception.



Trainers Ltd

• Business Development Executive

  • May 1997 - Apr 1998

  * Manage existing multiple corporate accounts* Design new and innovative sales campaigns* Conduct effective contract negotiations with clients* Achieving and exceeding targets with existing and prospective clients * Manage existing multiple corporate accounts* Design new and innovative sales campaigns* Conduct effective contract negotiations with clients* Achieving and exceeding targets with existing and prospective clients



Ameridata Global LTD

• Senior Accounts Executive

  • Oct 1995 - Apr 1997

  * Developing new business and growing existing business* Formulating maintenance agreements and loyalty packages deisgned to improve customer retention* Visiting customers to discuss service, costs and identify any sources of additional business* Developing marketing strategies * Developing new business and growing existing business* Formulating maintenance agreements and loyalty packages deisgned to improve customer retention* Visiting customers to discuss service, costs and identify any sources of additional business* Developing marketing strategies



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Dealer Account Representative

  • Jul 1990 - Sep 1995

  * Manage a group of three large dealer networks throughout UK* Extensive telephone contact to maintain and improve customer service* Weekly meetings with senior management within dealers to discuss KPIs* Arrange and chair weekely conference calls with leading dealerships and IBM management * Manage a group of three large dealer networks throughout UK* Extensive telephone contact to maintain and improve customer service* Weekly meetings with senior management within dealers to discuss KPIs* Arrange and chair weekely conference calls with leading dealerships and IBM management