Mark Della Vella
Senior Operations Manager at PayLock IPT- Claim this Profile
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English Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Michael Krouse
Had the pleasure of being appointed to Mark's Eboard for York College Club Baseball after he founded the organization. After working with Mark for the past year and a half building an organization of more then 70 members I can say it's truly amazing the opportunity that Mark has given his fellow classmates. Mark's ambition lead him to create one of the biggest club organizations on campus in just one year. His leadership and people skills are unparalleled and would be an asset to any company!
Michael Krouse
Had the pleasure of being appointed to Mark's Eboard for York College Club Baseball after he founded the organization. After working with Mark for the past year and a half building an organization of more then 70 members I can say it's truly amazing the opportunity that Mark has given his fellow classmates. Mark's ambition lead him to create one of the biggest club organizations on campus in just one year. His leadership and people skills are unparalleled and would be an asset to any company!
Michael Krouse
Had the pleasure of being appointed to Mark's Eboard for York College Club Baseball after he founded the organization. After working with Mark for the past year and a half building an organization of more then 70 members I can say it's truly amazing the opportunity that Mark has given his fellow classmates. Mark's ambition lead him to create one of the biggest club organizations on campus in just one year. His leadership and people skills are unparalleled and would be an asset to any company!
Michael Krouse
Had the pleasure of being appointed to Mark's Eboard for York College Club Baseball after he founded the organization. After working with Mark for the past year and a half building an organization of more then 70 members I can say it's truly amazing the opportunity that Mark has given his fellow classmates. Mark's ambition lead him to create one of the biggest club organizations on campus in just one year. His leadership and people skills are unparalleled and would be an asset to any company!
Credentials
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Genetec Security Center - AutoVu Mobile Technical Certification
GenetecMar, 2021- Oct, 2024 -
Crisis Intervention Officer
American University Police DepartmentJul, 2018- Oct, 2024 -
Field Training Officer
American University Police DepartmentMar, 2018- Oct, 2024 -
Title IX Compliance
American UniversityFeb, 2018- Oct, 2024 -
Certified Lodging Security Officer
American Hotel and Lodging Education InstituteDec, 2014- Oct, 2024 -
Incident Command System for Law Enforcement
American University Police Department -
WMD/Terrorism Awareness for Emergency Responders
Texas A&M
Experience
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Senior Operations Manager
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Jan 2021 - Present
- Maintained my responsibilities performed as an Operations Manager- Manage seven direct reports, including the asset manager- Analyze data to determine polices/procedures that promote best work practices- Restructured asset department and moved product repair/shipping operation to manufacturer in Ohio- Responsible for $600,000 in product and implemented supply chain process to ship, repair, and track product- Research, develop, and improve company product- Oversee purchasing for operations and asset department- Created reporting tools to minimize product loss and reduce exposure Show less
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Operations Manager
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Nov 2020 - Jan 2021
- Managed client field operations through the United States- Implemented policies/procedures that promoted best practices in field- Provided 24/7 on-call technical support for product hardware/software- Organized and controlled several special projects at any one time- Installed license plate recognition hardware/software- Interacted with client personnel from upper management to general staff
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Sales Specialist
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May 2019 - Oct 2020
- Research and establish outside sales initiatives throughout the east coast of the U.S with municipalities, universities, and private organizations- Consult with key decision makers regarding the policies and procedures surrounding the implementation process of new products- Create and maintain business relationships with prospective, current, and former clients - Manage the sales cycle from initial outreach to contract close
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American University
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United States
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Higher Education
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700 & Above Employee
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University Poice Officer
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Sep 2016 - May 2019
- Provided emergency response services and served on the crisis intervention response team - Prepared reports for trial based on the information gathered during crime/emergency - Developed operational plans with command staff for large scale events in order to provide security, situational awareness, maintain logistics, and communication - Ensured Title IX and clery compliance was maintained during emergency/reporting situations and trained new staff on related policies and procedures Show less
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Sheriff's Communication Operator
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Oct 2015 - Sep 2016
- Rapidly and accurately received incoming calls, processed fragmented and/or complex information to determine the nature of the request. - Disseminate pertinent information gathered through rapidly developing situations. - Coordinated and dispatched Deputy Sheriffs in response to emergency situations. - Processed data from various law enforcement databases and accurately relayed information to emergency personnel in a timely manner during stressful scenarios. - Rapidly and accurately received incoming calls, processed fragmented and/or complex information to determine the nature of the request. - Disseminate pertinent information gathered through rapidly developing situations. - Coordinated and dispatched Deputy Sheriffs in response to emergency situations. - Processed data from various law enforcement databases and accurately relayed information to emergency personnel in a timely manner during stressful scenarios.
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Princeton University
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United States
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Higher Education
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700 & Above Employee
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Parking Enforcement Officer
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Mar 2015 - Oct 2015
- Enforced all parking regulations campus wide and issued citations as appropriate - Patrolled all roadways with a marked vehicle to ensure an efficient flow of traffic - Managed parking for large events and provided a safe and secure environment - Investigated accidents and parking infractions and tow/boot vehicles as needed - Enforced all parking regulations campus wide and issued citations as appropriate - Patrolled all roadways with a marked vehicle to ensure an efficient flow of traffic - Managed parking for large events and provided a safe and secure environment - Investigated accidents and parking infractions and tow/boot vehicles as needed
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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Security/Loss Prevention Officer
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Jun 2014 - Mar 2015
- Conducted patrols of hotel premises to ensure safety and security for hotel occupants - Responded to emergency situations and made timely and ethical decisions on how to handle each situation in a professional manner - Wrote detailed reports documenting all activity daily - Performed investigations of all incidents/accidents and collected evidence for documentation and further investigation - Conducted patrols of hotel premises to ensure safety and security for hotel occupants - Responded to emergency situations and made timely and ethical decisions on how to handle each situation in a professional manner - Wrote detailed reports documenting all activity daily - Performed investigations of all incidents/accidents and collected evidence for documentation and further investigation
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Hunterdon County Prosecutor's Office
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United States
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1 - 100 Employee
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Intern
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Jun 2014 - Aug 2014
- Investigated cases and made crucial decisions that determined the outcome of cases - Wrote reports detailing important information from past and current cases - Managed and updated past and present bench warrants for Hunterdon County - Investigated cases and made crucial decisions that determined the outcome of cases - Wrote reports detailing important information from past and current cases - Managed and updated past and present bench warrants for Hunterdon County
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York College of Pennsylvania
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United States
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Higher Education
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700 & Above Employee
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Rock Wall Monitor
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Jan 2012 - May 2014
- Trained new employees on job functions and efficiency - Maintained the wall through cleaning and changing out rock holds - Instructed students on how to belay efficiently and effectively - Trained new employees on job functions and efficiency - Maintained the wall through cleaning and changing out rock holds - Instructed students on how to belay efficiently and effectively
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Heron Glen Golf Course
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United States
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Law Practice
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Guest Services
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Jun 2011 - Aug 2013
- Interacted with customers, and accommodated to special requests to enhance visitor experience - Coordinated golfing events for companies and organizations - Made recommendations, and worked with fellow employees to improve the efficiency of the workplace - Trained new employees on the duties needed to be performed by Guest Services - Interacted with customers, and accommodated to special requests to enhance visitor experience - Coordinated golfing events for companies and organizations - Made recommendations, and worked with fellow employees to improve the efficiency of the workplace - Trained new employees on the duties needed to be performed by Guest Services
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Union County Police Department
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United States
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Law Enforcement
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1 - 100 Employee
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Intern
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Jun 2013 - Jul 2013
- Worked closely with ranking officers in the marine unit, traffic unit, mounted horse unit, SWAT, bomb squad, Union county emergency response team, and ballistics lab - Developed an interest solving cases in the ballistics lab, and continuing to return to the lab for further experience - Assisted officers with any task that was presented to me, and performed the task to the best of my ability - Through my experience I developed confidence in my ability to assess criminal situations and learned how to properly react to each one Show less
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ShopRite
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Food and Beverage Services
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700 & Above Employee
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Cashier/Stocker
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Aug 2008 - Aug 2010
- Handled point of sale transactions and worked to enable efficient and fast check-out - Demonstrated a keen sense of communication and assisted customers with product knowledge, customer service, and enhanced customer experience at the store - Handled heavy pallets of goods coming into the store, and safely distributed them amongst the store - Handled point of sale transactions and worked to enable efficient and fast check-out - Demonstrated a keen sense of communication and assisted customers with product knowledge, customer service, and enhanced customer experience at the store - Handled heavy pallets of goods coming into the store, and safely distributed them amongst the store
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Education
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2017 - 2019
American University
Master of Public Administration - MPA, Public Administration -
2010 - 2014
York College of Pennsylvania
Bachelor of Science (B.S.), Criminal Justice
Community
