Mark "Daniel" LeBlanc
Support Manager at Sonar Software- Claim this Profile
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Topline Score
Bio
Andrew T.
Daniel has organized our support team and enabled the team to more efficiently reduce lead times to successful support outcomes. He's also enacted support KPI metrics to better understand the value stream the support team provides to Sonar. A very dedicated professional and would gladly work under him again.
Stephen MacNeil
Daniel is a tremendously knowledgeable professional that also really care about the people and the customers. He was my mentor and coach when I was hired by the company. He went above and beyond in his mentoring me to become a contributing support team member. I highly recommend Daniel for any position he may be passionate about because he will succeed no matter what the obstacles.
Andrew T.
Daniel has organized our support team and enabled the team to more efficiently reduce lead times to successful support outcomes. He's also enacted support KPI metrics to better understand the value stream the support team provides to Sonar. A very dedicated professional and would gladly work under him again.
Stephen MacNeil
Daniel is a tremendously knowledgeable professional that also really care about the people and the customers. He was my mentor and coach when I was hired by the company. He went above and beyond in his mentoring me to become a contributing support team member. I highly recommend Daniel for any position he may be passionate about because he will succeed no matter what the obstacles.
Andrew T.
Daniel has organized our support team and enabled the team to more efficiently reduce lead times to successful support outcomes. He's also enacted support KPI metrics to better understand the value stream the support team provides to Sonar. A very dedicated professional and would gladly work under him again.
Stephen MacNeil
Daniel is a tremendously knowledgeable professional that also really care about the people and the customers. He was my mentor and coach when I was hired by the company. He went above and beyond in his mentoring me to become a contributing support team member. I highly recommend Daniel for any position he may be passionate about because he will succeed no matter what the obstacles.
Andrew T.
Daniel has organized our support team and enabled the team to more efficiently reduce lead times to successful support outcomes. He's also enacted support KPI metrics to better understand the value stream the support team provides to Sonar. A very dedicated professional and would gladly work under him again.
Stephen MacNeil
Daniel is a tremendously knowledgeable professional that also really care about the people and the customers. He was my mentor and coach when I was hired by the company. He went above and beyond in his mentoring me to become a contributing support team member. I highly recommend Daniel for any position he may be passionate about because he will succeed no matter what the obstacles.
Credentials
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Daniel Pink on Motivation
LinkedInMar, 2021- Nov, 2024 -
Cybersecurity Awareness: Phishing and Whaling
LinkedInMay, 2019- Nov, 2024 -
Learning Secure Sockets Layer
LinkedInJun, 2018- Nov, 2024 -
OneNote 2013 Essential Training
LinkedInJun, 2018- Nov, 2024 -
Learning GDPR
LinkedInMay, 2018- Nov, 2024 -
Managing DNS Essential Training
LinkedInMay, 2018- Nov, 2024 -
Network+
CompTIAMar, 2018- Nov, 2024 -
Venafi Security Professional
VenafiSep, 2017- Nov, 2024
Experience
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Sonar Software
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United States
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Software Development
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1 - 100 Employee
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Support Manager
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Nov 2019 - Present
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Entrust
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United States
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Software Development
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700 & Above Employee
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Senior Technical Support Agent, Certificate Services
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May 2015 - Aug 2019
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NTT DATA Services
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Consultant
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Jun 2008 - Jul 2010
First line support for Morgan Stanley's North America and Asian Branches Team lead in Bangalore, India during transition/merger period First line support for Morgan Stanley's North America and Asian Branches Team lead in Bangalore, India during transition/merger period
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Education
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2010 - 2014
Acadia University
Bachelor of Business Administration (BBA), Business Technology Management -
2008 - 2009
Nova Scotia Community College
Computer Science, Programming -
2007 - 2008
Nova Scotia Community College
Computer Science, Database Management -
2005 - 2007
Nova Scotia Community College
Computer Science, Web Development
Community
