IT Support Specialist

• Oct 2021 - Present

Information Technology Service Desk Analyst at Leggett and Platt

• May 2021 - Sep 2021

Information Technology Field Technician

• Dec 2019 - May 2021

IT Support Specialist

• Oct 2019 - Dec 2019

My responsibilities were as follows; - apply Windows 10 image to production Laptops and Workstations - install/configure all production base software - installing/configuring networked and local printers - backing up/restoring end user profile data during workstation life-cycle deployment - decommissioning of all retired computer systems - provide Level II IT Technician Deskside support My responsibilities were as follows; - apply Windows 10 image to production Laptops and Workstations - install/configure all production base software - installing/configuring networked and local printers - backing up/restoring end user profile data during workstation life-cycle deployment - decommissioning of all retired computer systems - provide Level II IT Technician Deskside support

SCCM Packing Application Analyst at Compugen Inc

• Jul 2016 - Sep 2019

My duties and responsibilities from July 1/2016 included the following tasks: • Performed SCCM supported application silent compiled packages for deployment via the Company Software Center • Trouble-failed SCCM software application installations and SCCM client workstation failures • Update BIOS on all supported HP support workstations/laptops. • Create weekly/monthly reports for deployed software to application owners My duties and responsibilities from July 1/2016 included the following tasks: • Performed SCCM supported application silent compiled packages for deployment via the Company Software Center • Trouble-failed SCCM software application installations and SCCM client workstation failures • Update BIOS on all supported HP support workstations/laptops. • Create weekly/monthly reports for deployed software to application owners

Operation Support Specialist

• Apr 2005 - Sep 2019

My duties and responsibilities from January 2016 included the following tasks: • Package application installations for SCCM Deployments (AutoIT scripting tool used to compile silent coded .exe installations) • Create & maintain software installation documentations • Manage Ticketing Queue and the assignment of work requests • Update and manage BIOS and drivers for all workstations within the environment. • Troubleshoot failed SCCM deployment packages and tested software that… Show more My duties and responsibilities from January 2016 included the following tasks: • Package application installations for SCCM Deployments (AutoIT scripting tool used to compile silent coded .exe installations) • Create & maintain software installation documentations • Manage Ticketing Queue and the assignment of work requests • Update and manage BIOS and drivers for all workstations within the environment. • Troubleshoot failed SCCM deployment packages and tested software that display .exe related errors • Build Windows OS Virtual Workstations based on established process documentation • Test and document all workstation related physical devices that are brought into the environment Show less My duties and responsibilities from January 2016 included the following tasks: • Package application installations for SCCM Deployments (AutoIT scripting tool used to compile silent coded .exe installations) • Create & maintain software installation documentations • Manage Ticketing Queue and the assignment of work requests • Update and manage BIOS and drivers for all workstations within the environment. • Troubleshoot failed SCCM deployment packages and tested software that… Show more My duties and responsibilities from January 2016 included the following tasks: • Package application installations for SCCM Deployments (AutoIT scripting tool used to compile silent coded .exe installations) • Create & maintain software installation documentations • Manage Ticketing Queue and the assignment of work requests • Update and manage BIOS and drivers for all workstations within the environment. • Troubleshoot failed SCCM deployment packages and tested software that display .exe related errors • Build Windows OS Virtual Workstations based on established process documentation • Test and document all workstation related physical devices that are brought into the environment Show less

Server Backup Analyst

• Oct 2006 - Dec 2015

• Performed data recovery & data moves for clients and groups throughout the Spectra Energy Environment • Monitor and trouble-shoot Tivoli Storage Manager backup solution software and configure ARC Server backup logs for remote office sites. Performed Grandfather\Father\Son backup tape rotations. • Provide 24/7 on-call rotation for hardware support on all servers, and backup tape units. • Performed trouble-shooting tasks related to performance monitoring & disk space issues on… Show more • Performed data recovery & data moves for clients and groups throughout the Spectra Energy Environment • Monitor and trouble-shoot Tivoli Storage Manager backup solution software and configure ARC Server backup logs for remote office sites. Performed Grandfather\Father\Son backup tape rotations. • Provide 24/7 on-call rotation for hardware support on all servers, and backup tape units. • Performed trouble-shooting tasks related to performance monitoring & disk space issues on Windows Servers • Decommissioning of Server Hardware & Virtual Servers following Company approved Standards\Processes • Built Windows Virtual Servers based on established process documentation

SecurityAdmin Analyst

• Mar 2009 - Sep 2009

My duties and responsibilities from Mar 9/2009 – August 31/2009 • Granted Active Directory users with the proper access rights to all shared folders and share point sites through-out all of Spectra Energy • Added new and returning User LAN accounts with appropriate group membership • Terminated User LAN accounts, removing them from any\all appropriate Active Directory memberships • Maintained open communication and dialogue between Tier 1, Tier 2, and Security Operations… Show more My duties and responsibilities from Mar 9/2009 – August 31/2009 • Granted Active Directory users with the proper access rights to all shared folders and share point sites through-out all of Spectra Energy • Added new and returning User LAN accounts with appropriate group membership • Terminated User LAN accounts, removing them from any\all appropriate Active Directory memberships • Maintained open communication and dialogue between Tier 1, Tier 2, and Security Operations personnel • Performed both Tier 1 and 2 tasks as required. • Notified supervisors of any changes in processes or requests that may have other implications or that may impact the department • Participated in the on call schedule as required

Problem & Change Analyst

• Oct 2008 - Mar 2009

My duties and responsibilities from Oct 31/2008 – Mar 6/2009 included the following tasks: • Monitored Urgent Problem Tickets • Prepared Problem and Change Reports for daily 8:30am Status Meeting and uploaded to Problem & Change SharePoint • Prepared and email out VIP Problem Report to Senior IT management • Chaired the 8:30am Status Meetings • Gathered On-call information for the upcoming week and update On-call spreadsheet (done every Monday - Tuesday)...email updated… Show more My duties and responsibilities from Oct 31/2008 – Mar 6/2009 included the following tasks: • Monitored Urgent Problem Tickets • Prepared Problem and Change Reports for daily 8:30am Status Meeting and uploaded to Problem & Change SharePoint • Prepared and email out VIP Problem Report to Senior IT management • Chaired the 8:30am Status Meetings • Gathered On-call information for the upcoming week and update On-call spreadsheet (done every Monday - Tuesday)...email updated On-call spreadsheet to all ITI staff that were on-call for that week, and upload spreadsheet to ITI Enterprise SharePoint site. • Checked Changed Requests (CR) starting date and looked for any pending approver requests that were still present, and emailed all such approvers that the expected CR is approaching within 24hrs and they need to act on the approval • Checked CRs for outstanding pending approver requests based on end of dates that have since passed, and emailed all offending approvers • Scanned CRs for change windows greater then 1 day and emailed change assignee why they need more then 1 day to implement their respective change(s) • Performed any Remedy Admin assigned tasks • Ran daily high problem report every other hour

IMAC Break & Fix

• Apr 2006 - Apr 2007

My duties and responsibilities from Apr 1/2006 – Apr 30/2007 included the following tasks: • Life cycling client workstations to the new HP NC6910 Laptops and HP 7800 Workstations through-out all of Spectra • Transfer of users’ data from off of the life-cycled systems back unto the new • Provided Tech Level II Desk side Client Support • (Note: During my time in this role I maintained the highest daily percentage of Service Level Assigned ticket counts in both New and… Show more My duties and responsibilities from Apr 1/2006 – Apr 30/2007 included the following tasks: • Life cycling client workstations to the new HP NC6910 Laptops and HP 7800 Workstations through-out all of Spectra • Transfer of users’ data from off of the life-cycled systems back unto the new • Provided Tech Level II Desk side Client Support • (Note: During my time in this role I maintained the highest daily percentage of Service Level Assigned ticket counts in both New and Resolved status fields where I was a member of a 6 person team).

Server Decommission Administrator - Justice Department Project

• Apr 2005 - Aug 2005

• Upgraded Windows 2000 Server File & Print Servers with Windows Server 2003 Servers at various municipal court offices across Southwestern Ontario using Government approved created operating system images • Worked with Provincial IT Security team members in transferring local Group Shares\Data & Print queues from decommissioned servers over to the new installed production servers • Assisted Regional Crown IT in life cycling Crown Attorney and locally appointed seated Judges' workstations… Show more • Upgraded Windows 2000 Server File & Print Servers with Windows Server 2003 Servers at various municipal court offices across Southwestern Ontario using Government approved created operating system images • Worked with Provincial IT Security team members in transferring local Group Shares\Data & Print queues from decommissioned servers over to the new installed production servers • Assisted Regional Crown IT in life cycling Crown Attorney and locally appointed seated Judges' workstations and migrating client's data\settings • Followed strict Governmental Disposal Standards in wiping all server and client data from all decommissioned hardware Show less • Upgraded Windows 2000 Server File & Print Servers with Windows Server 2003 Servers at various municipal court offices across Southwestern Ontario using Government approved created operating system images • Worked with Provincial IT Security team members in transferring local Group Shares\Data & Print queues from decommissioned servers over to the new installed production servers • Assisted Regional Crown IT in life cycling Crown Attorney and locally appointed seated Judges' workstations… Show more • Upgraded Windows 2000 Server File & Print Servers with Windows Server 2003 Servers at various municipal court offices across Southwestern Ontario using Government approved created operating system images • Worked with Provincial IT Security team members in transferring local Group Shares\Data & Print queues from decommissioned servers over to the new installed production servers • Assisted Regional Crown IT in life cycling Crown Attorney and locally appointed seated Judges' workstations and migrating client's data\settings • Followed strict Governmental Disposal Standards in wiping all server and client data from all decommissioned hardware Show less

Deskside Support Technician

• Sep 2004 - Feb 2005

• Created and deployed standardized OS desktop images using Zen Apps & Symantec Ghost Solution Suite • Provide Microsoft Office desk side user support • Decommissioned desktop and client side used hardware i.e. Monitor; scanners; printers • Created and deployed standardized OS desktop images using Zen Apps & Symantec Ghost Solution Suite • Provide Microsoft Office desk side user support • Decommissioned desktop and client side used hardware i.e. Monitor; scanners; printers