Mark Cross

Senior Systems Administrator at Inserso Corporation
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Contact Information
us****@****om
(386) 825-5501
Location
Phoenix, Arizona, United States, US
Languages
  • English -
  • German - Novice Level -

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Credentials

  • A+ Hardware and Software
    Comptia
    Jun, 1999
    - Nov, 2024
  • MCP Windows NT4 Enterprise Server
    Microsoft
    Jun, 1999
    - Nov, 2024
  • MCP Windows NT4 Server
    Microsoft
    Jun, 1999
    - Nov, 2024
  • MCP Windows NT4 Workstation
    Microsoft
    Jun, 1999
    - Nov, 2024

Experience

    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Senior Systems Administrator
      • Jul 2019 - Present

    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Senior Systems Administrator
      • Sep 2016 - Jul 2019

    • Canada
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Wintel Systems Engineer
      • Jun 2015 - Sep 2016

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Consultant - System Administrator and Exchange Administrator at On Semiconductor
      • Nov 2014 - Jun 2015

      Part of a team Administering a global organization of over 20,000 end users, Working in Windows 2008r2 and Exchange 2010. SME on Mobile Iron Platform for cell phones, and tablet connectivity. Working on a project to migrate Servers, Workstations, Users, and Email accounts into one domain. Making DNS changes, GPO changes, and working the Ticketing Queue to address migration issues. One of two people in the organization assigned to work escalation tickets as part of the Infrastructure design team. Weekly ranking as one of the top performers for the Global IT team. Show less

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • IT Manager
      • May 2014 - Sep 2014

       Single IT Resource Supporting over 120 users, 10 Servers, 107 laptop and desktop workstations, all print devices and network equipment for 8 different locations in the phoenix area.  Working on projects moving multiple servers and several pieces of Cisco equipment up to current standards.  Setting up a Trouble Ticketing system, and asset control system for the organization  Writing and reviewing policies to help the organization achieve their COA accreditation goals.  Obtained and currently hold Arizona Level 1 Fingerprint Clearance Card Show less

    • United States
    • Hospitals and Health Care
    • 200 - 300 Employee
    • System Administrator
      • Mar 2010 - May 2013

       Installed and maintained Windows Server 2003 and 2008 on physical and virtual machines running VmWare.  Troubleshoot, monitor, and repair software and hardware issues on physical and virtual servers.  Supported local NetApp San Network equipment, Avaya Phone system, Cell Phones, end user workstations and laptops in the Scottsdale office.  Served as sole personal support to the Chairman and Vice Chairman of the Board of Directors, in office and during extensive traveling schedules and on a 24/7 basis.  On an “as needed basis” during regular office hours, support other senior officers visiting the Scottsdale office. This includes the CEO & President, CFO, CIO and CTO.  Served as the sole resource for all phone and connection issues for all staff in the Scottsdale office. This required being available by phone after hours, five days a week and all day on weekends. Worked the on-call monthly rotation, at a minimum of one weekend each month, supporting all office locations and over 1000 employees nationwide. Show less

    • United States
    • Financial Services
    • 700 & Above Employee
    • System Administrator
      • Jul 2001 - Jul 2009

       Evaluated, tested, and applied Microsoft security patches to Windows 2000/2003 Servers and Windows XP workstations using BigFix, and Tivoli.  Maintained Server Hardware, and Operating Systems in Physical and virtual environments to insure stability.  Managed multiple high level projects to include virtualizing all print servers, and replacing proxy servers. All projects were completed ahead of schedule and without defects.  Part of a team supporting over 3000 workstations in a fast paced environment where availability and stability are imperative.  Managed multiple center-wide projects to include upgrading all machines to Windows XP, Lotus Notes Upgrades, and Avaya floor mapping. All projects were completed ahead of schedule, and without defects. Show less

    • Telecommunications
    • 1 - 100 Employee
    • Desktop Support Specialist
      • 1999 - 2001

  • US Army
    • Ft Stewart, GA - Wertheim Germany - Ft Sill, OK
    • Specialized Clearances and Military Service - US Army
      • May 1987 - Nov 1994

       1987 to 1994 -Military Service: U.S. Army 7 years. While in the Rank of SPC\E-4 successfully filled an SFC\E-7 position, and Managed 14 Mechanics throughout their daily duties.  1991: Certificate of Clearance and Security Determination: Issued by U.S. Military Office of Intelligence  1987 to 1994 -Military Service: U.S. Army 7 years. While in the Rank of SPC\E-4 successfully filled an SFC\E-7 position, and Managed 14 Mechanics throughout their daily duties.  1991: Certificate of Clearance and Security Determination: Issued by U.S. Military Office of Intelligence

Education

  • University of Phoenix
    Bachelor of Science (B.S.), Information Technology
    2004 - 2006

Community

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